TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Easy and Detailed Turbotax makes completing and filing your taxes as easy as possible.
Date published: 2021-05-17
Rated 4 out of 5 by from Great job My questions were answered quickly, and my call was returned within the first 20 minutes as promised.
Date published: 2021-05-17
Rated 1 out of 5 by from Epic Fail Not able to file NY taxes. No error given except we encountered a hiccup!!! wont be using next year
Date published: 2021-05-17
Rated 4 out of 5 by from great platform system worked well for me and i got a refund this year
Date published: 2021-05-17
Rated 5 out of 5 by from Love Turbotax TurboTax step by step and verification make tax day easier.
Date published: 2021-05-17
Rated 5 out of 5 by from Love Turbo Tax Live Self-Employed Turbo Tax has been a lifesaver for handling multiple small businesses for my husband and me. Their live support to figure out complicated situations is worth every penny. Highly recommend.
Date published: 2021-05-17
Rated 5 out of 5 by from I love turbo tax Turbo Tax is great. If you have any issues doing your taxes or have questions there is someone there to help.
Date published: 2021-05-17
Rated 5 out of 5 by from RN I DID NOT EXPECT TO GET REJECTED AT FIRST TRY . GOT CORRECTED
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is great TurboTax is easy to use; provides appropriate and easy to follow prompts to elicit information; allows comfort that necessary data has been provided
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax is very tedious and complicated... Turbo Tax is a Pain in the Butt. It says Free, but about 20 times throughout the process it is trying to coheres the user into upgrading for more money. In the end I was charged for my State when it was supposed to be free. I was a LYFT Driver in 2020, Turbo Tax asked me one question in the form asking asking if I stopped doing LYFT in 2020. I put yes, because I had to stop do to Covid. But that question was technically asking me if I did LYFT at all. This non understanding of the question wasted almost 1 1/2 hours of me doing over the form because the program would not allow me to input my gross income in the box at all. Also, for having to pay for the State Return, I had to answer a bunch of non-sensical questions one by one, that had nothing to do with my issues. I figured since I asked so many questions I had to pay for a so called "premium" version of the State when in the very beginning it was supposedly Free. Turbo Tax is a pain, but I eventually was able to finish it thankfully. Turbo Tax is really stressful, and the working has to be fixed.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 635
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy and Detailed Turbotax makes completing and filing your taxes as easy as possible.
Date published: 2021-05-17
Rated 4 out of 5 by from Great job My questions were answered quickly, and my call was returned within the first 20 minutes as promised.
Date published: 2021-05-17
Rated 1 out of 5 by from Epic Fail Not able to file NY taxes. No error given except we encountered a hiccup!!! wont be using next year
Date published: 2021-05-17
Rated 4 out of 5 by from great platform system worked well for me and i got a refund this year
Date published: 2021-05-17
Rated 5 out of 5 by from Love Turbotax TurboTax step by step and verification make tax day easier.
Date published: 2021-05-17
Rated 5 out of 5 by from Love Turbo Tax Live Self-Employed Turbo Tax has been a lifesaver for handling multiple small businesses for my husband and me. Their live support to figure out complicated situations is worth every penny. Highly recommend.
Date published: 2021-05-17
Rated 5 out of 5 by from I love turbo tax Turbo Tax is great. If you have any issues doing your taxes or have questions there is someone there to help.
Date published: 2021-05-17
Rated 5 out of 5 by from RN I DID NOT EXPECT TO GET REJECTED AT FIRST TRY . GOT CORRECTED
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is great TurboTax is easy to use; provides appropriate and easy to follow prompts to elicit information; allows comfort that necessary data has been provided
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax is very tedious and complicated... Turbo Tax is a Pain in the Butt. It says Free, but about 20 times throughout the process it is trying to coheres the user into upgrading for more money. In the end I was charged for my State when it was supposed to be free. I was a LYFT Driver in 2020, Turbo Tax asked me one question in the form asking asking if I stopped doing LYFT in 2020. I put yes, because I had to stop do to Covid. But that question was technically asking me if I did LYFT at all. This non understanding of the question wasted almost 1 1/2 hours of me doing over the form because the program would not allow me to input my gross income in the box at all. Also, for having to pay for the State Return, I had to answer a bunch of non-sensical questions one by one, that had nothing to do with my issues. I figured since I asked so many questions I had to pay for a so called "premium" version of the State when in the very beginning it was supposedly Free. Turbo Tax is a pain, but I eventually was able to finish it thankfully. Turbo Tax is really stressful, and the working has to be fixed.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 635