TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Several problems with the software Several problems with the software. I love the online 1040 personal filing but this business version is no bueno! The questionaire doesn't initially generate a schedule B2 when opting out of the Centralized Audit Program Regime. You have answer "no" then continue then go back and answer "yes". The second major problem I had was that the State portion was generating 3 K-1 forms each at 50% totaling 150% in the K1 worksheet for some unknown reason. There were only two members entered in the Business Info section. This was caught as an error (luckily) by the software and would not let me remove the additional K-1, edit or continue. After several calls to Intuit's customer support (nice but not helpful) they did not know how to resolve the issue. I had to try a hundred things to get it to work. I found the option to delete the entire State questionnaire/section and start over. I entered everything the same way as I did he first time and it worked. I might purchase again next year only because I feel like I understand their bugs now but if I knew this is what it was going to be like, no way. Purchase with caution.
Date published: 2023-03-16
Rated 5 out of 5 by from TURBOTAX is fast and easy to use! I absolutely loved using TurboTax. The website is so easy to navigate! I was able to file jointly with my husband in a timely manner. I will definitely recommend this service to my friends and family!
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is Great! Guided me through the process, was able to obtain all my necessary documents, found forms I wasn't aware I needed
Date published: 2023-03-16
Rated 5 out of 5 by from Awesome Easy to understand and complete all areas. It is very helpful that there are pop ups that explain what things mean.
Date published: 2023-03-16
Rated 5 out of 5 by from Just great Love the humor and animations throughout. It was much quicker and easier to use than any other online tax prep software I used.
Date published: 2023-03-16
Rated 4 out of 5 by from Why do longtime users not receive a discount? The cost is becoming extremely high. The product works fine. I enter my data manually and it doesn't take long at all to do a small business return. But between the Federal & State cost (single state here), it's $200! For a single use? Also, I have to enter who I am (email, business name, etc) every time when I have an Intuit account and have used this software for a decade. That's nutty. How about an email offer in January each year, with a longtime member discount, click and go...
Date published: 2023-03-16
Rated 1 out of 5 by from Customer Why did I have to pay for services I didn’t even use like I have no Ohio taxes coming back but I was still charged for the services
Date published: 2023-03-16
Rated 5 out of 5 by from turbo Tax really made the process easy!!! I had a complex tax return to do this year and Turbo Tax made the process easy with it's step by step process.
Date published: 2023-03-16
Rated 5 out of 5 by from Great way to file Turbo Tax has always been thorough, fast, and secure.
Date published: 2023-03-16
Rated 5 out of 5 by from Better every year Really like the updated document uploader, terrific time saver.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6277
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Several problems with the software Several problems with the software. I love the online 1040 personal filing but this business version is no bueno! The questionaire doesn't initially generate a schedule B2 when opting out of the Centralized Audit Program Regime. You have answer "no" then continue then go back and answer "yes". The second major problem I had was that the State portion was generating 3 K-1 forms each at 50% totaling 150% in the K1 worksheet for some unknown reason. There were only two members entered in the Business Info section. This was caught as an error (luckily) by the software and would not let me remove the additional K-1, edit or continue. After several calls to Intuit's customer support (nice but not helpful) they did not know how to resolve the issue. I had to try a hundred things to get it to work. I found the option to delete the entire State questionnaire/section and start over. I entered everything the same way as I did he first time and it worked. I might purchase again next year only because I feel like I understand their bugs now but if I knew this is what it was going to be like, no way. Purchase with caution.
Date published: 2023-03-16
Rated 5 out of 5 by from TURBOTAX is fast and easy to use! I absolutely loved using TurboTax. The website is so easy to navigate! I was able to file jointly with my husband in a timely manner. I will definitely recommend this service to my friends and family!
Date published: 2023-03-16
Rated 5 out of 5 by from TurboTax is Great! Guided me through the process, was able to obtain all my necessary documents, found forms I wasn't aware I needed
Date published: 2023-03-16
Rated 5 out of 5 by from Awesome Easy to understand and complete all areas. It is very helpful that there are pop ups that explain what things mean.
Date published: 2023-03-16
Rated 5 out of 5 by from Just great Love the humor and animations throughout. It was much quicker and easier to use than any other online tax prep software I used.
Date published: 2023-03-16
Rated 4 out of 5 by from Why do longtime users not receive a discount? The cost is becoming extremely high. The product works fine. I enter my data manually and it doesn't take long at all to do a small business return. But between the Federal & State cost (single state here), it's $200! For a single use? Also, I have to enter who I am (email, business name, etc) every time when I have an Intuit account and have used this software for a decade. That's nutty. How about an email offer in January each year, with a longtime member discount, click and go...
Date published: 2023-03-16
Rated 1 out of 5 by from Customer Why did I have to pay for services I didn’t even use like I have no Ohio taxes coming back but I was still charged for the services
Date published: 2023-03-16
Rated 5 out of 5 by from turbo Tax really made the process easy!!! I had a complex tax return to do this year and Turbo Tax made the process easy with it's step by step process.
Date published: 2023-03-16
Rated 5 out of 5 by from Great way to file Turbo Tax has always been thorough, fast, and secure.
Date published: 2023-03-16
Rated 5 out of 5 by from Better every year Really like the updated document uploader, terrific time saver.
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6277