TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Had to call for help It took a while, but the support person helped me delete a form I had accidentally added.
Date published: 2023-03-16
Rated 5 out of 5 by from Easy to use. Third year using it, after receiving tips in the past from the awesome live agents i was able to complete by myself even with the confusing state tax issue i have every year from non-resident military service. It's nice getting a refund and not having to spend more money on trying to get my money back.
Date published: 2023-03-16
Rated 5 out of 5 by from thorough Once I learned the screen set up, it was easy to navigate
Date published: 2023-03-16
Rated 3 out of 5 by from Complicated To many questions and options which made everything seem so complicated and overwhelming.
Date published: 2023-03-16
Rated 4 out of 5 by from Very Helpful Tax Experts Live sessions with 2 tax experts are very helpful.
Date published: 2023-03-16
Rated 5 out of 5 by from Just So Easy! I HATE doing my taxes but at least Turbo Tax Basic makes it easy, quick and relatively painless!
Date published: 2023-03-16
Rated 5 out of 5 by from worked well for me, I like it this is my 13th year,,,, nuff said.will use it next year
Date published: 2023-03-16
Rated 5 out of 5 by from Great app, small suggestion Turbo tax does a pretty good job walking you through an otherwise complicated process. I would change a couple things: make it clear what business expenses go where. I had a hard time knowing how to enter info about my car which is used for occasional business use. Some examples would be nice. And for equipment, list out the common items: I bought headphones and I wasn't sure where to put them even though it is a common business expense for a digital age. When using the view all, I wish it would mark the things under it as complete (gray) or at least change the color somehow so it doesn't feel like I missed something. I understand it doesn't change color because it has you skip the whole section, but mark it somehow so I know I skipped it.
Date published: 2023-03-16
Rated 5 out of 5 by from Quiet Simplified and user friendly version! It is just straight forward, simplified version of the multipage traditional forms that may be tedious to run though and understand every tiny details in micro fonts.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo tax has never failed me Turbo tax is reliable. This form is not comfortable
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6264
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Had to call for help It took a while, but the support person helped me delete a form I had accidentally added.
Date published: 2023-03-16
Rated 5 out of 5 by from Easy to use. Third year using it, after receiving tips in the past from the awesome live agents i was able to complete by myself even with the confusing state tax issue i have every year from non-resident military service. It's nice getting a refund and not having to spend more money on trying to get my money back.
Date published: 2023-03-16
Rated 5 out of 5 by from thorough Once I learned the screen set up, it was easy to navigate
Date published: 2023-03-16
Rated 3 out of 5 by from Complicated To many questions and options which made everything seem so complicated and overwhelming.
Date published: 2023-03-16
Rated 4 out of 5 by from Very Helpful Tax Experts Live sessions with 2 tax experts are very helpful.
Date published: 2023-03-16
Rated 5 out of 5 by from Just So Easy! I HATE doing my taxes but at least Turbo Tax Basic makes it easy, quick and relatively painless!
Date published: 2023-03-16
Rated 5 out of 5 by from worked well for me, I like it this is my 13th year,,,, nuff said.will use it next year
Date published: 2023-03-16
Rated 5 out of 5 by from Great app, small suggestion Turbo tax does a pretty good job walking you through an otherwise complicated process. I would change a couple things: make it clear what business expenses go where. I had a hard time knowing how to enter info about my car which is used for occasional business use. Some examples would be nice. And for equipment, list out the common items: I bought headphones and I wasn't sure where to put them even though it is a common business expense for a digital age. When using the view all, I wish it would mark the things under it as complete (gray) or at least change the color somehow so it doesn't feel like I missed something. I understand it doesn't change color because it has you skip the whole section, but mark it somehow so I know I skipped it.
Date published: 2023-03-16
Rated 5 out of 5 by from Quiet Simplified and user friendly version! It is just straight forward, simplified version of the multipage traditional forms that may be tedious to run though and understand every tiny details in micro fonts.
Date published: 2023-03-16
Rated 5 out of 5 by from Turbo tax has never failed me Turbo tax is reliable. This form is not comfortable
Date published: 2023-03-16
All TurboTax® Offerings Reviews - Page 6264