TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Review Reversal I thought I had filed electronically and it looked like this year's effort was quick and easy. After I had sent in a glowing review I got notified my submissions were rejected at the federal and state level. After working with 3 specialists it was determined that I could not successfully file electronically and I must print and mail my returns. I did that but now the Turbotax system doesn't recognize that and I get emails telling me I need to fix and file my returns. I just got off the phone with specialists #4 for me and hopefully the system will now know I've filed. The specialists have all been terrific to work with but the system itself is seriously lacking in my opinion. I had similar trouble filing last year, but on the 4th attempt with help from specialists I was able to finally file electronically. This is my 4th year to use Turbotax and likely my last.
Date published: 2023-03-17
Rated 5 out of 5 by from I trust turbo tax Very simple and fast. This is my 3rd year using it and they are great.
Date published: 2023-03-17
Rated 5 out of 5 by from TURBOTAX IS GREAT Given what I know about taxes, TurboTax makes it as simple as it can be.
Date published: 2023-03-17
Rated 5 out of 5 by from Easy Great job. Quick and easy. Recommended to others thank you
Date published: 2023-03-17
Rated 5 out of 5 by from Outstanding, as always I needed some assistance and talked with Valarie. She was a joy to deal with. Professional, friendly, courteous, patient with my questions, has a great laugh. Valarie is a credit to Turbo Tax.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo tax worked great Turbo tax was easy to use walks you through everything.
Date published: 2023-03-17
Rated 2 out of 5 by from Turbo Tax leaves me on my own I filed with Turbo Tax, the Return was rejected and I was never told why. Turbo Tax still had the return showing as fine, so I had to redo the taxes on paper and submit the return. Foe someone with a long history of using Turbo Tax I was extremely disappointed.
Date published: 2023-03-17
Rated 5 out of 5 by from I LOVE TurboTax! My experience was fast and super easy. I felt confident in filing, and if had the option of accepting assistance if needed. I love how terms I wasn't too familiar with was explained in great detail along the way. Thanks TurboTax.
Date published: 2023-03-17
Rated 3 out of 5 by from Pretty expensive to enter in W2 numbers I think the "premium" is a rip off. IF you own any securities you are automatically forced to pay $130 just to add capital gains/losses to the return. These should be included in the simple return..
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is so easy love the simplicity of turbo tax, will always use it in the future
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6195
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Review Reversal I thought I had filed electronically and it looked like this year's effort was quick and easy. After I had sent in a glowing review I got notified my submissions were rejected at the federal and state level. After working with 3 specialists it was determined that I could not successfully file electronically and I must print and mail my returns. I did that but now the Turbotax system doesn't recognize that and I get emails telling me I need to fix and file my returns. I just got off the phone with specialists #4 for me and hopefully the system will now know I've filed. The specialists have all been terrific to work with but the system itself is seriously lacking in my opinion. I had similar trouble filing last year, but on the 4th attempt with help from specialists I was able to finally file electronically. This is my 4th year to use Turbotax and likely my last.
Date published: 2023-03-17
Rated 5 out of 5 by from I trust turbo tax Very simple and fast. This is my 3rd year using it and they are great.
Date published: 2023-03-17
Rated 5 out of 5 by from TURBOTAX IS GREAT Given what I know about taxes, TurboTax makes it as simple as it can be.
Date published: 2023-03-17
Rated 5 out of 5 by from Easy Great job. Quick and easy. Recommended to others thank you
Date published: 2023-03-17
Rated 5 out of 5 by from Outstanding, as always I needed some assistance and talked with Valarie. She was a joy to deal with. Professional, friendly, courteous, patient with my questions, has a great laugh. Valarie is a credit to Turbo Tax.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo tax worked great Turbo tax was easy to use walks you through everything.
Date published: 2023-03-17
Rated 2 out of 5 by from Turbo Tax leaves me on my own I filed with Turbo Tax, the Return was rejected and I was never told why. Turbo Tax still had the return showing as fine, so I had to redo the taxes on paper and submit the return. Foe someone with a long history of using Turbo Tax I was extremely disappointed.
Date published: 2023-03-17
Rated 5 out of 5 by from I LOVE TurboTax! My experience was fast and super easy. I felt confident in filing, and if had the option of accepting assistance if needed. I love how terms I wasn't too familiar with was explained in great detail along the way. Thanks TurboTax.
Date published: 2023-03-17
Rated 3 out of 5 by from Pretty expensive to enter in W2 numbers I think the "premium" is a rip off. IF you own any securities you are automatically forced to pay $130 just to add capital gains/losses to the return. These should be included in the simple return..
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo Tax is so easy love the simplicity of turbo tax, will always use it in the future
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6195