TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from THANK YOU TURBOTAX LOVE THE SOFTWARE. THANK YOU! AWESOME AND EASY TO USE.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is great The online specialist was very helpful and made the process much easier.
Date published: 2023-03-17
Rated 3 out of 5 by from It's Okay Good service, very overpriced for my 1099. $203 +$64 for my state when I could have put that info in alone. Not a fan and most likely will not use this service next year.
Date published: 2023-03-17
Rated 5 out of 5 by from Amazing Program Thank you for the outstanding website. Truly helped me file my taxes from beginning to end!!!1
Date published: 2023-03-17
Rated 5 out of 5 by from I love turbo tax For years I let others do my taxes believing it was to hard for me turbo tax makes it a snap and I love that I can do it without relying on others for help.
Date published: 2023-03-17
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes it very easy to file taxes it basically does everything for you!
Date published: 2023-03-17
Rated 3 out of 5 by from Turbo Tax just okay I have been using TurboTax for a few years, and it has been pretty great. This year was a little rough. It may have been because I went from filing individually to jointly(marriage) this year. So, I understand there is some new info and extra info that needs to be reported and filled out. However, that is no reason for me to have to fill out info that was not offered during filing. In other words, it never asked about my AGI for 2021, however, it only asked for my wife's. So as I went to e-file again, it then asked about my 2021 AGI. I was only able to do fix this because my e-file rejected due to an incorrect date entry on my part. This should've been taken care of before the rejection. Also, I was unexpectedly charged for the deluxe live TurboTax. Usually it will ask during filing if you want basic or the upgrades. It never did. I had help from the chat, but again, was charged for upgrades which I never chose. And the help I did receive consisted of the assistants constantly backtracking and then having to rewrite info. VERY FRUSTRATING. Overall, TurboTax was okay this year. They usually are helpful and have good guidance. Hopefully next year will be better.
Date published: 2023-03-17
Rated 5 out of 5 by from Great software Filing taxes is cumbersome, of course. Multiple sources of income this year and an interstate move didn't help. This software is up to date and takes you through each step as necessary. Never fun but this is well written software and is very intuitive.
Date published: 2023-03-17
Rated 2 out of 5 by from A little disappointed I've always used turbotax to do my own personal taxes for probably well over 10 years. I thought perhaps I could give it a go with preparing taxes for my business. I was a little disappointed in the ability to get definitions or further explanations on some of the questions that Turbotax asked me as I was populating the questions. It was not as helpful as I thought and I found myself trying to find explanations online.
Date published: 2023-03-17
Rated 5 out of 5 by from Excellent I love how specific and detailed it was made it easy to get through quick.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6191
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from THANK YOU TURBOTAX LOVE THE SOFTWARE. THANK YOU! AWESOME AND EASY TO USE.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is great The online specialist was very helpful and made the process much easier.
Date published: 2023-03-17
Rated 3 out of 5 by from It's Okay Good service, very overpriced for my 1099. $203 +$64 for my state when I could have put that info in alone. Not a fan and most likely will not use this service next year.
Date published: 2023-03-17
Rated 5 out of 5 by from Amazing Program Thank you for the outstanding website. Truly helped me file my taxes from beginning to end!!!1
Date published: 2023-03-17
Rated 5 out of 5 by from I love turbo tax For years I let others do my taxes believing it was to hard for me turbo tax makes it a snap and I love that I can do it without relying on others for help.
Date published: 2023-03-17
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes it very easy to file taxes it basically does everything for you!
Date published: 2023-03-17
Rated 3 out of 5 by from Turbo Tax just okay I have been using TurboTax for a few years, and it has been pretty great. This year was a little rough. It may have been because I went from filing individually to jointly(marriage) this year. So, I understand there is some new info and extra info that needs to be reported and filled out. However, that is no reason for me to have to fill out info that was not offered during filing. In other words, it never asked about my AGI for 2021, however, it only asked for my wife's. So as I went to e-file again, it then asked about my 2021 AGI. I was only able to do fix this because my e-file rejected due to an incorrect date entry on my part. This should've been taken care of before the rejection. Also, I was unexpectedly charged for the deluxe live TurboTax. Usually it will ask during filing if you want basic or the upgrades. It never did. I had help from the chat, but again, was charged for upgrades which I never chose. And the help I did receive consisted of the assistants constantly backtracking and then having to rewrite info. VERY FRUSTRATING. Overall, TurboTax was okay this year. They usually are helpful and have good guidance. Hopefully next year will be better.
Date published: 2023-03-17
Rated 5 out of 5 by from Great software Filing taxes is cumbersome, of course. Multiple sources of income this year and an interstate move didn't help. This software is up to date and takes you through each step as necessary. Never fun but this is well written software and is very intuitive.
Date published: 2023-03-17
Rated 2 out of 5 by from A little disappointed I've always used turbotax to do my own personal taxes for probably well over 10 years. I thought perhaps I could give it a go with preparing taxes for my business. I was a little disappointed in the ability to get definitions or further explanations on some of the questions that Turbotax asked me as I was populating the questions. It was not as helpful as I thought and I found myself trying to find explanations online.
Date published: 2023-03-17
Rated 5 out of 5 by from Excellent I love how specific and detailed it was made it easy to get through quick.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6191