TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax is Awesome TurboTax walked me through this process with ease and great suggestions.
Date published: 2023-03-17
Rated 5 out of 5 by from great service great service nice to let it go for awhile and then when you are reaDY TO START OVER tURBO tAX KNOWS RIGHT WHERE I LEFT OFF
Date published: 2023-03-17
Rated 4 out of 5 by from Generally a strong product Basic taxes are a breeze with Turbo Tax. With more complicated issues a general understanding of tax code is helpful. The Premium product should provide additional info on what or how to include certain items (ie education tax credits, government bonds - what is considered government bond etc) This product is also missing connections to IRS publications that can answer simple questions or even better provide via the "?" icon a more complete definition of what information you need to input. The online question and answer help is beneficial, however be aware that some of the answers are from previous years and the tax code may have changed. No, I am not an accountant or lawyer, just found out after more research one of the answers was not right. There were also some issues this year uploading the state product but Turbo Tax did provide some patches which finally I go to work after about 3 trys.
Date published: 2023-03-17
Rated 1 out of 5 by from I will never use your product again Your Turbo Tax software sucks. It constantly locked up and lost data. I had to redo my taxes three time. And the extra costs you tack on at the end makes the product more expensive that going to H&R Block. I will use H&R Block next time and save money and time.
Date published: 2023-03-17
Rated 3 out of 5 by from not a fan of the disk version of Turbo Tax. I had a very difficult time this year with the Turbo Tax disk version. I have to return it to Costco and hope that I get my fee returned. I ended up using the online version and it was simplified but for a greater expense. I feel it was overpriced.
Date published: 2023-03-17
Rated 3 out of 5 by from Charging to much Turbo tax is helpful, but charges way too much for the fees. I did all the inputing and still had to pay $118 dollars that doesn't make any sense.
Date published: 2023-03-17
Rated 1 out of 5 by from Bad help, no scheduling, now I owe plenty of fees I have used TT to self-file for several years now. generally speaking no problems. Last year my family sold a rental property which generated a K-1 the likes of which I'd not seen before. Given it was a new situation and I wanted it to be done right, I opted for help from TurboTax. I wasted about an hour last February with a lovely person who I'm pretty sure was googling my tax situation, unsuccessfully. Her colleague that I was passed to didn't follow my request, refusing to set up time to talk and only giving me two cold calls before calling me unresponsive. Who can just talk taxes at the drop of a hat? I tried *just* to establish contact one more time, before eventually filing an extension after weeks turned into months. I wasn't eager to jump back on that horse. Now, fully next year, I have finally finished my amended taxes, will have to pay an arm and a leg in fees as a result. And I have to be honest, I have found the TT walk-through process to be perfectly useless in this situation. There is logic that precluded me from filling out the forms without erroring out, but when I went to the "Forms" version, I just put the information in. The "idiot guide" in this atypical year was unhelpful, additional help was unhelpful. I am miffed.
Date published: 2023-03-17
Rated 5 out of 5 by from nice and easy to use the detail explain and walk-through save lots of time
Date published: 2023-03-17
Rated 4 out of 5 by from Turbo Tax experience Mostly works great, however some field were locked for some reason I went back in and out of app and most finally opened up for entry never happened before. Had a blue tear drop below the field when locked.
Date published: 2023-03-17
Rated 2 out of 5 by from This service used to be awesome 15 plus years of use and either the regulators or the programmers have made this process ridiculously long. I think it takes about 8000 clicks and verifications to get the simplest task done. Every turn has another charge or consent. Going to a accountant next year.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6160
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Awesome TurboTax walked me through this process with ease and great suggestions.
Date published: 2023-03-17
Rated 5 out of 5 by from great service great service nice to let it go for awhile and then when you are reaDY TO START OVER tURBO tAX KNOWS RIGHT WHERE I LEFT OFF
Date published: 2023-03-17
Rated 4 out of 5 by from Generally a strong product Basic taxes are a breeze with Turbo Tax. With more complicated issues a general understanding of tax code is helpful. The Premium product should provide additional info on what or how to include certain items (ie education tax credits, government bonds - what is considered government bond etc) This product is also missing connections to IRS publications that can answer simple questions or even better provide via the "?" icon a more complete definition of what information you need to input. The online question and answer help is beneficial, however be aware that some of the answers are from previous years and the tax code may have changed. No, I am not an accountant or lawyer, just found out after more research one of the answers was not right. There were also some issues this year uploading the state product but Turbo Tax did provide some patches which finally I go to work after about 3 trys.
Date published: 2023-03-17
Rated 1 out of 5 by from I will never use your product again Your Turbo Tax software sucks. It constantly locked up and lost data. I had to redo my taxes three time. And the extra costs you tack on at the end makes the product more expensive that going to H&R Block. I will use H&R Block next time and save money and time.
Date published: 2023-03-17
Rated 3 out of 5 by from not a fan of the disk version of Turbo Tax. I had a very difficult time this year with the Turbo Tax disk version. I have to return it to Costco and hope that I get my fee returned. I ended up using the online version and it was simplified but for a greater expense. I feel it was overpriced.
Date published: 2023-03-17
Rated 3 out of 5 by from Charging to much Turbo tax is helpful, but charges way too much for the fees. I did all the inputing and still had to pay $118 dollars that doesn't make any sense.
Date published: 2023-03-17
Rated 1 out of 5 by from Bad help, no scheduling, now I owe plenty of fees I have used TT to self-file for several years now. generally speaking no problems. Last year my family sold a rental property which generated a K-1 the likes of which I'd not seen before. Given it was a new situation and I wanted it to be done right, I opted for help from TurboTax. I wasted about an hour last February with a lovely person who I'm pretty sure was googling my tax situation, unsuccessfully. Her colleague that I was passed to didn't follow my request, refusing to set up time to talk and only giving me two cold calls before calling me unresponsive. Who can just talk taxes at the drop of a hat? I tried *just* to establish contact one more time, before eventually filing an extension after weeks turned into months. I wasn't eager to jump back on that horse. Now, fully next year, I have finally finished my amended taxes, will have to pay an arm and a leg in fees as a result. And I have to be honest, I have found the TT walk-through process to be perfectly useless in this situation. There is logic that precluded me from filling out the forms without erroring out, but when I went to the "Forms" version, I just put the information in. The "idiot guide" in this atypical year was unhelpful, additional help was unhelpful. I am miffed.
Date published: 2023-03-17
Rated 5 out of 5 by from nice and easy to use the detail explain and walk-through save lots of time
Date published: 2023-03-17
Rated 4 out of 5 by from Turbo Tax experience Mostly works great, however some field were locked for some reason I went back in and out of app and most finally opened up for entry never happened before. Had a blue tear drop below the field when locked.
Date published: 2023-03-17
Rated 2 out of 5 by from This service used to be awesome 15 plus years of use and either the regulators or the programmers have made this process ridiculously long. I think it takes about 8000 clicks and verifications to get the simplest task done. Every turn has another charge or consent. Going to a accountant next year.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6160