TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Love this service I love your service as I am single and you have simplified this process so that I feel comfortable doing my own taxes. Also, the price can't be beat. Thank you for thinking of everything.
Date published: 2023-03-17
Rated 5 out of 5 by from Very Helpful and Friendly The tax experts were very nice and helpful. I prefer the chat with the share so that they can look right at the same msgs that I see. Works great.
Date published: 2023-03-17
Rated 5 out of 5 by from Far Different to Last Year! If I wouldn't have help from a Tech, I would have been lost! I've been using TurboTax for 12 years and this was the Worst! Thank Goodness for that Wonderful Tech, Diana!
Date published: 2023-03-17
Rated 5 out of 5 by from Easy to use, but watch out for added charges Very easy to use, but when I got to the end 2 $25 charges were added that I did not want. I could go back and remove them, but when doing taxes having to go backwards to remove unwanted charges is annoying,
Date published: 2023-03-17
Rated 5 out of 5 by from Very pleased with the service. The process is easy to use and Angela my Turbo Tax representative was knowledgeable and helpful.
Date published: 2023-03-17
Rated 5 out of 5 by from I saved $360 using TurboTax Last year I used another company's e-file program. I ran their numbers and it didn't look right,I bought TurboTax and was rewarded by a much lower tax due. I will always use TurboTax.
Date published: 2023-03-17
Rated 3 out of 5 by from Nice software. But getting too expensive. The software is nice, but the 25% year-over-year increase in price was hard to swallow. After *many* years of using TurboTax, I'll be looking elsewhere in 2023.
Date published: 2023-03-17
Rated 3 out of 5 by from Problems with TurboTax 2022 This is the first year I have had problems with TurboTax. I spent over 2 hours on the phone with a customer representative trying to get signed in to ItsDeductible through TurboTax so I could import the charities I donated items to. Never got it to work until the next morning when it worked with no problem. Today I tried to efile and kept getting a message about internet problems (on their end). Finally, after several tries, I was able to file. I am using the computer version.
Date published: 2023-03-17
Rated 1 out of 5 by from TurboTax has been on a steady course of decline The algorithms are often wrong. There are very few people who work there that seem to know much about taxes or software. The information in the tool and online is unreliable. The favorite answer to an issue is "have you read the instructions?"!
Date published: 2023-03-17
Rated 5 out of 5 by from Easy and very helpful Even when I had to report several life changing events and had to take different approaches to complete my return, Turbo Tax helped me in a very time efficient and accurate way
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6131
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love this service I love your service as I am single and you have simplified this process so that I feel comfortable doing my own taxes. Also, the price can't be beat. Thank you for thinking of everything.
Date published: 2023-03-17
Rated 5 out of 5 by from Very Helpful and Friendly The tax experts were very nice and helpful. I prefer the chat with the share so that they can look right at the same msgs that I see. Works great.
Date published: 2023-03-17
Rated 5 out of 5 by from Far Different to Last Year! If I wouldn't have help from a Tech, I would have been lost! I've been using TurboTax for 12 years and this was the Worst! Thank Goodness for that Wonderful Tech, Diana!
Date published: 2023-03-17
Rated 5 out of 5 by from Easy to use, but watch out for added charges Very easy to use, but when I got to the end 2 $25 charges were added that I did not want. I could go back and remove them, but when doing taxes having to go backwards to remove unwanted charges is annoying,
Date published: 2023-03-17
Rated 5 out of 5 by from Very pleased with the service. The process is easy to use and Angela my Turbo Tax representative was knowledgeable and helpful.
Date published: 2023-03-17
Rated 5 out of 5 by from I saved $360 using TurboTax Last year I used another company's e-file program. I ran their numbers and it didn't look right,I bought TurboTax and was rewarded by a much lower tax due. I will always use TurboTax.
Date published: 2023-03-17
Rated 3 out of 5 by from Nice software. But getting too expensive. The software is nice, but the 25% year-over-year increase in price was hard to swallow. After *many* years of using TurboTax, I'll be looking elsewhere in 2023.
Date published: 2023-03-17
Rated 3 out of 5 by from Problems with TurboTax 2022 This is the first year I have had problems with TurboTax. I spent over 2 hours on the phone with a customer representative trying to get signed in to ItsDeductible through TurboTax so I could import the charities I donated items to. Never got it to work until the next morning when it worked with no problem. Today I tried to efile and kept getting a message about internet problems (on their end). Finally, after several tries, I was able to file. I am using the computer version.
Date published: 2023-03-17
Rated 1 out of 5 by from TurboTax has been on a steady course of decline The algorithms are often wrong. There are very few people who work there that seem to know much about taxes or software. The information in the tool and online is unreliable. The favorite answer to an issue is "have you read the instructions?"!
Date published: 2023-03-17
Rated 5 out of 5 by from Easy and very helpful Even when I had to report several life changing events and had to take different approaches to complete my return, Turbo Tax helped me in a very time efficient and accurate way
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6131