TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax works Turbo Tax has easy to follow instructions which made filing my taxes simple and accurate.
Date published: 2023-03-19
Rated 3 out of 5 by from Product Confusion When Using Turbotax Deluxe, I had to account for the sale of second home and I thought I needed Premier. I purchased the upgrade for $37 only to find out I needed Premium. I paid $119 for Premium only to find out that it is not a software download and had to use the online version. It wouldn't pull my data from the Premier or Deluxe, so I had to start over. When I filed, it wouldn't recognize my 2021 TurboTax filing record. I also lived in IL, moved to FL (work), then had to move back to IL (work again). The program does not allow for these changes. Very frustrated.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is the best Easy fast the best TurboTax #1 recomend TurboTax !!!!!!!!!!!!!
Date published: 2023-03-19
Rated 4 out of 5 by from Issues with State return review Overall this is a great service, I've used turbo tax for years. When reviewing my state (OH) form, I was prompted to fill in missing information. I had to enter data into a box above the form vs. in the form itself. I was unable to determine exactly where in the form the data was to be entered and I could not go back. Example: Missing locality where income was earned to local taxes. I had 3 lines here and did not know which I was being prompted to populate.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax was simple and had easy instructions Easy to understand was able to get things done on the first try
Date published: 2023-03-19
Rated 1 out of 5 by from Overpriced garbage A 39 dollar fee to pay with return is obscene what is that about
Date published: 2023-03-19
Rated 5 out of 5 by from Awesome help, kind and fast I needed help reviewing my tax return. Jason was awesome and very friendly and knowledgeable.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax works great for us We have a small business. The Turbo tax works well for us and has for 10 years or so.
Date published: 2023-03-19
Rated 2 out of 5 by from Buggy, Some functions dont work. Had to call Help The import of investment income had a bug requirirng a call to the help desk. Someof the details of the 1099 were not carried over requirirng correction. The QR code function to upload a paper 1099 did not work at all!!
Date published: 2023-03-19
Rated 1 out of 5 by from Highway Robbery This is first time I have EVER had to pay to file my own taxes. $380 tax return and I get $26 of it after doing ALL the work. GROSS. Never using turbo tax again. I will use the free service provided by the United Way from now on.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 6032
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax works Turbo Tax has easy to follow instructions which made filing my taxes simple and accurate.
Date published: 2023-03-19
Rated 3 out of 5 by from Product Confusion When Using Turbotax Deluxe, I had to account for the sale of second home and I thought I needed Premier. I purchased the upgrade for $37 only to find out I needed Premium. I paid $119 for Premium only to find out that it is not a software download and had to use the online version. It wouldn't pull my data from the Premier or Deluxe, so I had to start over. When I filed, it wouldn't recognize my 2021 TurboTax filing record. I also lived in IL, moved to FL (work), then had to move back to IL (work again). The program does not allow for these changes. Very frustrated.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax is the best Easy fast the best TurboTax #1 recomend TurboTax !!!!!!!!!!!!!
Date published: 2023-03-19
Rated 4 out of 5 by from Issues with State return review Overall this is a great service, I've used turbo tax for years. When reviewing my state (OH) form, I was prompted to fill in missing information. I had to enter data into a box above the form vs. in the form itself. I was unable to determine exactly where in the form the data was to be entered and I could not go back. Example: Missing locality where income was earned to local taxes. I had 3 lines here and did not know which I was being prompted to populate.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo tax was simple and had easy instructions Easy to understand was able to get things done on the first try
Date published: 2023-03-19
Rated 1 out of 5 by from Overpriced garbage A 39 dollar fee to pay with return is obscene what is that about
Date published: 2023-03-19
Rated 5 out of 5 by from Awesome help, kind and fast I needed help reviewing my tax return. Jason was awesome and very friendly and knowledgeable.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax works great for us We have a small business. The Turbo tax works well for us and has for 10 years or so.
Date published: 2023-03-19
Rated 2 out of 5 by from Buggy, Some functions dont work. Had to call Help The import of investment income had a bug requirirng a call to the help desk. Someof the details of the 1099 were not carried over requirirng correction. The QR code function to upload a paper 1099 did not work at all!!
Date published: 2023-03-19
Rated 1 out of 5 by from Highway Robbery This is first time I have EVER had to pay to file my own taxes. $380 tax return and I get $26 of it after doing ALL the work. GROSS. Never using turbo tax again. I will use the free service provided by the United Way from now on.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 6032