TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax - Taxes Turbo Tax is wonderful! I have used them for nearly 10 years and was never disappointed!
Date published: 2023-03-19
Rated 2 out of 5 by from Frustrating When trying to e-file, the system locked up, needed an update and then would not complete or recognize that it had sent an error message regarding the e-filing process. Took two hours to work around it, I had to separate the federal and state tax returns to file, then I had to use a credit card to file the state return rather than having the amount deducted. There are too many errors in the software.
Date published: 2023-03-19
Rated 4 out of 5 by from Turbo Tax Turbo tax is good and easy to use but it is expensive.
Date published: 2023-03-19
Rated 5 out of 5 by from Assistant was very helpfull Amber B was excellent to work with, thank you so much!!!!!!!!
Date published: 2023-03-19
Rated 5 out of 5 by from TAX REVIEW I have been used since 2002, easy practical and with the right answers
Date published: 2023-03-19
Rated 1 out of 5 by from Worst version of Turbotax! I used the online version of turbotax last year and was so disappointed that I paid to use a CD version for 2022. Guess what! This version insisted that I go to the 2021 to get information that was suspiciously no longer on my computer. It won't e-file my returns unless I buy the audit option. I have more to say and complain about but there isn't enough room. You don't want hear a real complaint.
Date published: 2023-03-19
Rated 1 out of 5 by from TurboTax is getting worse every year I was not able to import any of my information this year and had to type in everything manually. There are several bugs that make the interface difficult to use. There is no way to resize some of the popup windows so the "next" or "continue" is almost off the screen in some instances. When there is a scroll bar it does not work well and if you somehow minimize the window trying to move the scroll bar by accident, you cannot maximize the screen again and the whole software crashes. You would think that paying for this program would make life much easier but I am asking myself why bother next year.
Date published: 2023-03-19
Rated 5 out of 5 by from turbo tax is great it was fast and easy, very painless. i will recommend
Date published: 2023-03-19
Rated 4 out of 5 by from Awesome Good experience very knowledgeable All in one place good to go
Date published: 2023-03-19
Rated 5 out of 5 by from Great Product Was able to complete within a couple of hours. The help/tips buttons made it easy to make selections when the question wasn't immediately clear.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 6019
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax - Taxes Turbo Tax is wonderful! I have used them for nearly 10 years and was never disappointed!
Date published: 2023-03-19
Rated 2 out of 5 by from Frustrating When trying to e-file, the system locked up, needed an update and then would not complete or recognize that it had sent an error message regarding the e-filing process. Took two hours to work around it, I had to separate the federal and state tax returns to file, then I had to use a credit card to file the state return rather than having the amount deducted. There are too many errors in the software.
Date published: 2023-03-19
Rated 4 out of 5 by from Turbo Tax Turbo tax is good and easy to use but it is expensive.
Date published: 2023-03-19
Rated 5 out of 5 by from Assistant was very helpfull Amber B was excellent to work with, thank you so much!!!!!!!!
Date published: 2023-03-19
Rated 5 out of 5 by from TAX REVIEW I have been used since 2002, easy practical and with the right answers
Date published: 2023-03-19
Rated 1 out of 5 by from Worst version of Turbotax! I used the online version of turbotax last year and was so disappointed that I paid to use a CD version for 2022. Guess what! This version insisted that I go to the 2021 to get information that was suspiciously no longer on my computer. It won't e-file my returns unless I buy the audit option. I have more to say and complain about but there isn't enough room. You don't want hear a real complaint.
Date published: 2023-03-19
Rated 1 out of 5 by from TurboTax is getting worse every year I was not able to import any of my information this year and had to type in everything manually. There are several bugs that make the interface difficult to use. There is no way to resize some of the popup windows so the "next" or "continue" is almost off the screen in some instances. When there is a scroll bar it does not work well and if you somehow minimize the window trying to move the scroll bar by accident, you cannot maximize the screen again and the whole software crashes. You would think that paying for this program would make life much easier but I am asking myself why bother next year.
Date published: 2023-03-19
Rated 5 out of 5 by from turbo tax is great it was fast and easy, very painless. i will recommend
Date published: 2023-03-19
Rated 4 out of 5 by from Awesome Good experience very knowledgeable All in one place good to go
Date published: 2023-03-19
Rated 5 out of 5 by from Great Product Was able to complete within a couple of hours. The help/tips buttons made it easy to make selections when the question wasn't immediately clear.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 6019