TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from OK SOME BUGS OK, some bugs but not bad, getting more expensive...
Date published: 2021-05-17
Rated 3 out of 5 by from Still useful, but buggier. I have been using Turbo Tax for more than 10 years now. Last year, I noticed some usability issues. This year it's gotten worse, including the problem of repeatedly asking for license activation. Official answer from Intuit had 4 suggestions, and none worked. Luckily I came across another user's thread suggesting the problem is caused by having a USB drive attached to my computer. Removing that USB drive solved my problem. Maybe your QA process or priority has changed for the worse?
Date published: 2021-05-17
Rated 4 out of 5 by from Quick, painless enough Explanations and instructions are clear and succinct. Easy to follow
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Pease I waited until the last minute and Turbo Tax made it so easy!
Date published: 2021-05-17
Rated 5 out of 5 by from Success with TurboTax I spoke with two different agents along this long lonely process of filing my 2019 and 2020 this year. Both agents made the process feel less lonely and both agents were very helpful with both the directions they shared and products that I would need to find success. The TurboTax site once started is also helpful along the path of Federal & state forms. Thank you for another successful two years!
Date published: 2021-05-17
Rated 3 out of 5 by from Not helpful for crypto currencies I used Turbo Tax Home & Office. It is not helpful for Crypto currencies at all. Although it says clearly "Plus everything in Premier". Premier suppose to have Crypto currencies. But this does not have.
Date published: 2021-05-17
Rated 3 out of 5 by from Changes a little frightening this year My income is very low, and I've used TurboTax comfortably for years. Even so... questions came up this year that concerned me for the first time, and my banking institution also found the area concerning RMD questions, confusing..
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax is the best. 100% user friendly I completed my tax return without any difficulties. Its improved and more simplified than last year's return. Just keeps getting better and more user friendly. "Turbo" lives up to it's name!
Date published: 2021-05-17
Rated 5 out of 5 by from Very comprehensive Very detailed and comprehensive. Really liked the uploading documents feature.
Date published: 2021-05-17
Rated 4 out of 5 by from Easy to use I thought I was getting Federal filing and one state free when I purchased the Premier software. Still charged me $25 to file electronically. I admit I am a penny pincher. Anyway, it was easy to use and I took a day to get it done. I am retired.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 595
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from OK SOME BUGS OK, some bugs but not bad, getting more expensive...
Date published: 2021-05-17
Rated 3 out of 5 by from Still useful, but buggier. I have been using Turbo Tax for more than 10 years now. Last year, I noticed some usability issues. This year it's gotten worse, including the problem of repeatedly asking for license activation. Official answer from Intuit had 4 suggestions, and none worked. Luckily I came across another user's thread suggesting the problem is caused by having a USB drive attached to my computer. Removing that USB drive solved my problem. Maybe your QA process or priority has changed for the worse?
Date published: 2021-05-17
Rated 4 out of 5 by from Quick, painless enough Explanations and instructions are clear and succinct. Easy to follow
Date published: 2021-05-17
Rated 5 out of 5 by from Easy Pease I waited until the last minute and Turbo Tax made it so easy!
Date published: 2021-05-17
Rated 5 out of 5 by from Success with TurboTax I spoke with two different agents along this long lonely process of filing my 2019 and 2020 this year. Both agents made the process feel less lonely and both agents were very helpful with both the directions they shared and products that I would need to find success. The TurboTax site once started is also helpful along the path of Federal & state forms. Thank you for another successful two years!
Date published: 2021-05-17
Rated 3 out of 5 by from Not helpful for crypto currencies I used Turbo Tax Home & Office. It is not helpful for Crypto currencies at all. Although it says clearly "Plus everything in Premier". Premier suppose to have Crypto currencies. But this does not have.
Date published: 2021-05-17
Rated 3 out of 5 by from Changes a little frightening this year My income is very low, and I've used TurboTax comfortably for years. Even so... questions came up this year that concerned me for the first time, and my banking institution also found the area concerning RMD questions, confusing..
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax is the best. 100% user friendly I completed my tax return without any difficulties. Its improved and more simplified than last year's return. Just keeps getting better and more user friendly. "Turbo" lives up to it's name!
Date published: 2021-05-17
Rated 5 out of 5 by from Very comprehensive Very detailed and comprehensive. Really liked the uploading documents feature.
Date published: 2021-05-17
Rated 4 out of 5 by from Easy to use I thought I was getting Federal filing and one state free when I purchased the Premier software. Still charged me $25 to file electronically. I admit I am a penny pincher. Anyway, it was easy to use and I took a day to get it done. I am retired.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 595