TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from getting worse every year When I started it showed state was free until 03/31 and then I paid $59. A screen popped up without an X or close button and I had to resign in every time I got up to find a document. It seems harder every year like you're pushing for the upgrade with live help or audit protection because I am not confident in my returns after using TurboTax anymore.
Date published: 2023-03-19
Rated 3 out of 5 by from tax terms Better and simpler explanations of tax terms. I suggest you get a person who is unfamiliar with tax terminology and ask them to review and recommend wording changes.
Date published: 2023-03-19
Rated 5 out of 5 by from Awesome Really easy to use everything , been using turbo tax 4 years now!
Date published: 2023-03-19
Rated 4 out of 5 by from Makes life easy I have all good experience except that anyone totally new to tax returns might end up spending a lot of money on the extra options if they don't know what they are doing.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbox Tax is Great Turbo Tax is awesome. It helps to make my life easier and comfortable, every time that time of year comes to file taxes
Date published: 2023-03-19
Rated 4 out of 5 by from Does the job but assumes you know more than should I've been using TurboTax Premier for years. It does the job but there are sections that they give little explanation for and no links to help, which suggests they assume you know more than you should need to know about the tax code. Its job is to educate and lead when in Easy Step. It has gotten lamer over the years with fewer helps and links. I do like the list of topics approach and let you step through them or jump back to a previously topic already stepped through. Suggestions for TurboTax (if they read these): * Don't ask me about carry-overs when you did my taxes last year! You have the data (or should have it). * Make UI Yes/No consistent... sometimes Yes/No is in the space above the buttons, other times it is on the buttons. * Remember previous settings. Many do but not all! * Add more links to layperson's language explanations for anything beyond the simple terms. * Your OR state help/explanations is pretty skimpy!
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is Awesome and Easy to use Turbo tax is easy use. I recommend it to anyone. Also, they have great offers for protection and legacy creation.
Date published: 2023-03-19
Rated 5 out of 5 by from good job easier than last year, would like to do easier next year- send messages dire
Date published: 2023-03-19
Rated 5 out of 5 by from Turbotax is amazing! I had an easy first time filing my taxes. Will definitely be returning!
Date published: 2023-03-19
Rated 3 out of 5 by from I was charged to transmit my state return My state return transmit was not free, it charged me $15. Why?
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 5922
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from getting worse every year When I started it showed state was free until 03/31 and then I paid $59. A screen popped up without an X or close button and I had to resign in every time I got up to find a document. It seems harder every year like you're pushing for the upgrade with live help or audit protection because I am not confident in my returns after using TurboTax anymore.
Date published: 2023-03-19
Rated 3 out of 5 by from tax terms Better and simpler explanations of tax terms. I suggest you get a person who is unfamiliar with tax terminology and ask them to review and recommend wording changes.
Date published: 2023-03-19
Rated 5 out of 5 by from Awesome Really easy to use everything , been using turbo tax 4 years now!
Date published: 2023-03-19
Rated 4 out of 5 by from Makes life easy I have all good experience except that anyone totally new to tax returns might end up spending a lot of money on the extra options if they don't know what they are doing.
Date published: 2023-03-19
Rated 5 out of 5 by from Turbox Tax is Great Turbo Tax is awesome. It helps to make my life easier and comfortable, every time that time of year comes to file taxes
Date published: 2023-03-19
Rated 4 out of 5 by from Does the job but assumes you know more than should I've been using TurboTax Premier for years. It does the job but there are sections that they give little explanation for and no links to help, which suggests they assume you know more than you should need to know about the tax code. Its job is to educate and lead when in Easy Step. It has gotten lamer over the years with fewer helps and links. I do like the list of topics approach and let you step through them or jump back to a previously topic already stepped through. Suggestions for TurboTax (if they read these): * Don't ask me about carry-overs when you did my taxes last year! You have the data (or should have it). * Make UI Yes/No consistent... sometimes Yes/No is in the space above the buttons, other times it is on the buttons. * Remember previous settings. Many do but not all! * Add more links to layperson's language explanations for anything beyond the simple terms. * Your OR state help/explanations is pretty skimpy!
Date published: 2023-03-19
Rated 5 out of 5 by from Turbo Tax is Awesome and Easy to use Turbo tax is easy use. I recommend it to anyone. Also, they have great offers for protection and legacy creation.
Date published: 2023-03-19
Rated 5 out of 5 by from good job easier than last year, would like to do easier next year- send messages dire
Date published: 2023-03-19
Rated 5 out of 5 by from Turbotax is amazing! I had an easy first time filing my taxes. Will definitely be returning!
Date published: 2023-03-19
Rated 3 out of 5 by from I was charged to transmit my state return My state return transmit was not free, it charged me $15. Why?
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 5922