TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Have used TT for years - this year was awkward Clumsier to use this year - the app went back to main page instead of walking through each option so it took awhile for me to be comfortable that I hadn't missed anything. I just found it harder to navigate this year but the help features were good, as usual and I was able to get it done. On the review, I had several items to fix but instead of showing me where I had missed them it just brought up the form and I had to decipher which item the overlooked box went to. Also, I miss the end feature where it compared your returns to similar other returns. It has been more user friendly previously.
Date published: 2023-04-19
Rated 1 out of 5 by from Year after year of utter frustration Every year I use Turbo Tax, and every year I get to the end an am not allowed to pay for turbo tax because of some glitch where my addresses don’t match. Last year I gave up trying to figure it out and had to switch products entirely. Should have started somewhere that wasn’t turbo tax this year.
Date published: 2023-04-19
Rated 1 out of 5 by from I was charged $126 after selecting to pay $59. I was charged incorrectly. The process itself was okay.
Date published: 2023-04-19
Rated 3 out of 5 by from Misleading state filing costs Main program was easy to use. However.... I've been shown 3 different costs to file my state return. Costco site showed $18 add-on to file one state (before a $10credit) so it would have cost an extra $8. After purchasing Turbotax, one part of the program shows $25 add-on. When I clicked on that button, it changes the cost to $45 (before the Costco $10credit). Rather annoying to show three different costs and to cause the Costco credit to be wasted.
Date published: 2023-04-19
Rated 5 out of 5 by from Well designed interface in TurboTax Premium Able to file multiple returns in ONE DAY is amazing for complicated software.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was helpful!! Daniel was AWESOME! I had never done the Tax expert but he provided some a great services and answered all my questions and provided info to help me for the future!!
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax was Easy and fun to use quick and easy went through step by step on how to fill out my information
Date published: 2023-04-19
Rated 5 out of 5 by from Five Stars every time! TurboTax is always easy to use and navigate. It makes doing taxes a lot less annoying.
Date published: 2023-04-19
Rated 5 out of 5 by from Another year of taxes made easy Thank goodness for Turbotax doing all the complex work for me!
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is too expensive Really making us pay for state. No service codes to offset the cost.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 582
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Have used TT for years - this year was awkward Clumsier to use this year - the app went back to main page instead of walking through each option so it took awhile for me to be comfortable that I hadn't missed anything. I just found it harder to navigate this year but the help features were good, as usual and I was able to get it done. On the review, I had several items to fix but instead of showing me where I had missed them it just brought up the form and I had to decipher which item the overlooked box went to. Also, I miss the end feature where it compared your returns to similar other returns. It has been more user friendly previously.
Date published: 2023-04-19
Rated 1 out of 5 by from Year after year of utter frustration Every year I use Turbo Tax, and every year I get to the end an am not allowed to pay for turbo tax because of some glitch where my addresses don’t match. Last year I gave up trying to figure it out and had to switch products entirely. Should have started somewhere that wasn’t turbo tax this year.
Date published: 2023-04-19
Rated 1 out of 5 by from I was charged $126 after selecting to pay $59. I was charged incorrectly. The process itself was okay.
Date published: 2023-04-19
Rated 3 out of 5 by from Misleading state filing costs Main program was easy to use. However.... I've been shown 3 different costs to file my state return. Costco site showed $18 add-on to file one state (before a $10credit) so it would have cost an extra $8. After purchasing Turbotax, one part of the program shows $25 add-on. When I clicked on that button, it changes the cost to $45 (before the Costco $10credit). Rather annoying to show three different costs and to cause the Costco credit to be wasted.
Date published: 2023-04-19
Rated 5 out of 5 by from Well designed interface in TurboTax Premium Able to file multiple returns in ONE DAY is amazing for complicated software.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was helpful!! Daniel was AWESOME! I had never done the Tax expert but he provided some a great services and answered all my questions and provided info to help me for the future!!
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax was Easy and fun to use quick and easy went through step by step on how to fill out my information
Date published: 2023-04-19
Rated 5 out of 5 by from Five Stars every time! TurboTax is always easy to use and navigate. It makes doing taxes a lot less annoying.
Date published: 2023-04-19
Rated 5 out of 5 by from Another year of taxes made easy Thank goodness for Turbotax doing all the complex work for me!
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is too expensive Really making us pay for state. No service codes to offset the cost.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 582