TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Easy to use but scamish I have a simple tax return but it still charged me $119 to file my tax refund... so much for free.
Date published: 2023-03-21
Rated 2 out of 5 by from This year was terrible I was not able to efile my state taxes this year due to a problem with a 1099-R for that I had received money from and the state wanted me to file in box 16 with the distribution. Turbotax did not tell me to fill this in and after 3 days of going over and over I found a statement that said other people had the problem and file it it. I did and immediately was able to efile. I will not ever use Turbotax again as they are not the same as I have used for over 15 years and the cost is just too much. Mine is cheaper at H&R Block now. See ya!!!
Date published: 2023-03-21
Rated 5 out of 5 by from Turbotax is re;iable Simple to enter and download necessary information
Date published: 2023-03-21
Rated 4 out of 5 by from TurboTax is great I generally like TurboTax. I love that they retain all your info from year to year and customize your return. Their checks are really helpful, although at times, they say that they found issues and don't tell you specifically where they are. If you click through those checks, you will eventually get to a very detailed check that is much more efficient.
Date published: 2023-03-21
Rated 5 out of 5 by from TurboTax made filing so easy I feel so relieved to have it done and TurboTax gave me confidence it was done correctly!
Date published: 2023-03-21
Rated 3 out of 5 by from Turbo Tax is convenient but expensive Easy to use but was expensive for a single person.
Date published: 2023-03-21
Rated 5 out of 5 by from TurboTax made my life so much easier!! I used TurboTax to submit this years taxes. I really like the links to more info to give you a better sense on the "why's". TurboTax caught things I missed when I tried to do manually just as a sanity check.
Date published: 2023-03-21
Rated 5 out of 5 by from Great Had trouble with my password and changing my email but Stacy was a great help and all is well.
Date published: 2023-03-21
Rated 2 out of 5 by from I Do Not Understand I have used TurboTax for decades. This year was different. I purchased the Premier Edition CD and was slammed with multiple additional charges at the filing. VERY DISAPPOINTED!!!! I was charged for a State filing when the package says one state return is included other charges popped up too.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax is nice! TurboTax is one of the easiest and most efficient way to do taxes! I did it in under 20 minutes and did not have to pay to have them done for me.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 5759
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Easy to use but scamish I have a simple tax return but it still charged me $119 to file my tax refund... so much for free.
Date published: 2023-03-21
Rated 2 out of 5 by from This year was terrible I was not able to efile my state taxes this year due to a problem with a 1099-R for that I had received money from and the state wanted me to file in box 16 with the distribution. Turbotax did not tell me to fill this in and after 3 days of going over and over I found a statement that said other people had the problem and file it it. I did and immediately was able to efile. I will not ever use Turbotax again as they are not the same as I have used for over 15 years and the cost is just too much. Mine is cheaper at H&R Block now. See ya!!!
Date published: 2023-03-21
Rated 5 out of 5 by from Turbotax is re;iable Simple to enter and download necessary information
Date published: 2023-03-21
Rated 4 out of 5 by from TurboTax is great I generally like TurboTax. I love that they retain all your info from year to year and customize your return. Their checks are really helpful, although at times, they say that they found issues and don't tell you specifically where they are. If you click through those checks, you will eventually get to a very detailed check that is much more efficient.
Date published: 2023-03-21
Rated 5 out of 5 by from TurboTax made filing so easy I feel so relieved to have it done and TurboTax gave me confidence it was done correctly!
Date published: 2023-03-21
Rated 3 out of 5 by from Turbo Tax is convenient but expensive Easy to use but was expensive for a single person.
Date published: 2023-03-21
Rated 5 out of 5 by from TurboTax made my life so much easier!! I used TurboTax to submit this years taxes. I really like the links to more info to give you a better sense on the "why's". TurboTax caught things I missed when I tried to do manually just as a sanity check.
Date published: 2023-03-21
Rated 5 out of 5 by from Great Had trouble with my password and changing my email but Stacy was a great help and all is well.
Date published: 2023-03-21
Rated 2 out of 5 by from I Do Not Understand I have used TurboTax for decades. This year was different. I purchased the Premier Edition CD and was slammed with multiple additional charges at the filing. VERY DISAPPOINTED!!!! I was charged for a State filing when the package says one state return is included other charges popped up too.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax is nice! TurboTax is one of the easiest and most efficient way to do taxes! I did it in under 20 minutes and did not have to pay to have them done for me.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 5759