TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from First time ever filing on my own This is the first time I've ever done my own taxes, and I'm self-employed! This process was a breeze with all the help Turbo Tax offers! I would highly recommend!
Date published: 2023-03-21
Rated 3 out of 5 by from less friendly than before and more expensive it seems that if you don't buy the extra services, the software becomes less friendly and less advisable. you need to look for all tax breaks and review them very closely. it is also getting more and more expensive. I don't remember being like this last year. for the price, i would rather go to a person to do my taxes for me... Time to look for something else for next year.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo tax is awesome They were great very helpful and wonderful turbo tax is good to use
Date published: 2023-03-21
Rated 5 out of 5 by from Excellent I was very pleased with the ease of use and guidance. Great application, and very helpful customer service. The only thing I would recommend adding is a reminder at the beginning, before one starts into tax prep, is to advise user to have their IP PIN handy, and that it is issued EVERY YEAR by the IRS. If the user doesn’t have it, they should be directed to IRS.gov, “Get An Identity Protection Pin (IP PIN)” page. I was caught up in this when my return kept being rejected; I was using last year’s PIN. I wasn’t aware there was a new PIN issued every year (I haven’t done my own taxes in 40 years). Reminding users to have it upfront would be time saving and a smart thing to do. If a user has to initially apply for one, it may take 4-6 weeks to receive it from the IRS. So this needs to be known up front.
Date published: 2023-03-21
Rated 5 out of 5 by from Great as Always. I've been a user since 1987 Turbo Tax is still easy to use. Very user friendly. No Complaints.
Date published: 2023-03-21
Rated 5 out of 5 by from Great job this year! Super simple to adjust to being separated and get my taxes filed
Date published: 2023-03-21
Rated 5 out of 5 by from Very easy and got help on local tax Got a help call which answered question fast and got filed
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax Works Well Turbo Tax continues to be easy to use. I've used the product for nearly 30 years and have never had any issues with my tax returns.
Date published: 2023-03-21
Rated 5 out of 5 by from Great Job Great Program. Been a user for many years. Easy to follow
Date published: 2023-03-21
Rated 3 out of 5 by from Mr Changed the K-1 entries process for S Corp for 199A entry of information. Advertise 24/7 support, was told I would get a call on Monday (requested on Saturday at 3pm). This is not 24/7 support. Then, I got an email about support-no call. Support may be associated with buying audit support-not clear. Misleading on support.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 5754
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from First time ever filing on my own This is the first time I've ever done my own taxes, and I'm self-employed! This process was a breeze with all the help Turbo Tax offers! I would highly recommend!
Date published: 2023-03-21
Rated 3 out of 5 by from less friendly than before and more expensive it seems that if you don't buy the extra services, the software becomes less friendly and less advisable. you need to look for all tax breaks and review them very closely. it is also getting more and more expensive. I don't remember being like this last year. for the price, i would rather go to a person to do my taxes for me... Time to look for something else for next year.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo tax is awesome They were great very helpful and wonderful turbo tax is good to use
Date published: 2023-03-21
Rated 5 out of 5 by from Excellent I was very pleased with the ease of use and guidance. Great application, and very helpful customer service. The only thing I would recommend adding is a reminder at the beginning, before one starts into tax prep, is to advise user to have their IP PIN handy, and that it is issued EVERY YEAR by the IRS. If the user doesn’t have it, they should be directed to IRS.gov, “Get An Identity Protection Pin (IP PIN)” page. I was caught up in this when my return kept being rejected; I was using last year’s PIN. I wasn’t aware there was a new PIN issued every year (I haven’t done my own taxes in 40 years). Reminding users to have it upfront would be time saving and a smart thing to do. If a user has to initially apply for one, it may take 4-6 weeks to receive it from the IRS. So this needs to be known up front.
Date published: 2023-03-21
Rated 5 out of 5 by from Great as Always. I've been a user since 1987 Turbo Tax is still easy to use. Very user friendly. No Complaints.
Date published: 2023-03-21
Rated 5 out of 5 by from Great job this year! Super simple to adjust to being separated and get my taxes filed
Date published: 2023-03-21
Rated 5 out of 5 by from Very easy and got help on local tax Got a help call which answered question fast and got filed
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax Works Well Turbo Tax continues to be easy to use. I've used the product for nearly 30 years and have never had any issues with my tax returns.
Date published: 2023-03-21
Rated 5 out of 5 by from Great Job Great Program. Been a user for many years. Easy to follow
Date published: 2023-03-21
Rated 3 out of 5 by from Mr Changed the K-1 entries process for S Corp for 199A entry of information. Advertise 24/7 support, was told I would get a call on Monday (requested on Saturday at 3pm). This is not 24/7 support. Then, I got an email about support-no call. Support may be associated with buying audit support-not clear. Misleading on support.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 5754