TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from easy to use easy to use very helpful i will use again next year
Date published: 2023-03-22
Rated 5 out of 5 by from Federal Income Tax preparation I find some TurboTax software difficult to navigate. But the tax preparer, Clint, was simply outstanding! He was diligent, thorough, very knowledgeable, and patient. I cannot imagine better service.
Date published: 2023-03-22
Rated 1 out of 5 by from Predatory on taxpayers I've done my taxes with Turbo Tax for the last 10 years. Each year their predatory behavior seems to get worse and more aggressive. They raise their prices and force you into higher packages simply to complete your taxes if you have an atypical form. Not a small increase in cost, but triple the cost simply to enter an additional tax form! Its unbelievable how they try to trick you into always increasing your cost, and yet promise to 'support' their customers at any level. They obviously have cornered the market, and are no longer concerned with providing good service, but only about increasing their bottom line and preying on people who are just following the law.
Date published: 2023-03-22
Rated 4 out of 5 by from TurboTax is great, but more complicated this year. It took me 3 days to finish my taxes this year, when it normally takes 1 day.
Date published: 2023-03-22
Rated 5 out of 5 by from Easy Peasy I have used Turbo Tax for year. It walks me through everything. I love it.
Date published: 2023-03-22
Rated 5 out of 5 by from excellent was easy filing with turbo tax and very quick process
Date published: 2023-03-22
Rated 5 out of 5 by from SOOOOOOO easy to use Reliable and simple from year to year. I feel confident while using TurboTax
Date published: 2023-03-22
Rated 5 out of 5 by from The yearly upgrades are appreciated So far, so good...we'll see how quickly my taxes are approved.
Date published: 2023-03-22
Rated 5 out of 5 by from Good to go! Super easy to use! Great self guidance and easy submittal.
Date published: 2023-03-22
Rated 5 out of 5 by from Great User Experience There must be some great Product Managers at Turbo Tax, because their user experience is excellent, and the LIVE assistance feature is worth the extra few dollars for any questions that crop up (love having that extra security). You might not need it if you don't run into any questions but definitely add it if you get stuck. At this point I simply opt into it each year!
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5707
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy to use easy to use very helpful i will use again next year
Date published: 2023-03-22
Rated 5 out of 5 by from Federal Income Tax preparation I find some TurboTax software difficult to navigate. But the tax preparer, Clint, was simply outstanding! He was diligent, thorough, very knowledgeable, and patient. I cannot imagine better service.
Date published: 2023-03-22
Rated 1 out of 5 by from Predatory on taxpayers I've done my taxes with Turbo Tax for the last 10 years. Each year their predatory behavior seems to get worse and more aggressive. They raise their prices and force you into higher packages simply to complete your taxes if you have an atypical form. Not a small increase in cost, but triple the cost simply to enter an additional tax form! Its unbelievable how they try to trick you into always increasing your cost, and yet promise to 'support' their customers at any level. They obviously have cornered the market, and are no longer concerned with providing good service, but only about increasing their bottom line and preying on people who are just following the law.
Date published: 2023-03-22
Rated 4 out of 5 by from TurboTax is great, but more complicated this year. It took me 3 days to finish my taxes this year, when it normally takes 1 day.
Date published: 2023-03-22
Rated 5 out of 5 by from Easy Peasy I have used Turbo Tax for year. It walks me through everything. I love it.
Date published: 2023-03-22
Rated 5 out of 5 by from excellent was easy filing with turbo tax and very quick process
Date published: 2023-03-22
Rated 5 out of 5 by from SOOOOOOO easy to use Reliable and simple from year to year. I feel confident while using TurboTax
Date published: 2023-03-22
Rated 5 out of 5 by from The yearly upgrades are appreciated So far, so good...we'll see how quickly my taxes are approved.
Date published: 2023-03-22
Rated 5 out of 5 by from Good to go! Super easy to use! Great self guidance and easy submittal.
Date published: 2023-03-22
Rated 5 out of 5 by from Great User Experience There must be some great Product Managers at Turbo Tax, because their user experience is excellent, and the LIVE assistance feature is worth the extra few dollars for any questions that crop up (love having that extra security). You might not need it if you don't run into any questions but definitely add it if you get stuck. At this point I simply opt into it each year!
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5707