TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from I had a hard time at the end and upset I didn't know the price of what I was gonna have to pay. I thought it was gonna just be $59 or less from everything but then got charged $127 and currently crying because I can't even afford that right now. So please change it so it tells you your price when putting in card. I don't even know what to do
Date published: 2023-03-24
Rated 4 out of 5 by from Good instructions Asking for advice live seems to work well and answers most questions.
Date published: 2023-03-24
Rated 2 out of 5 by from Misleading I filed with TurboTax because they offered "free" federal and state tax returns. I should have used TaxAct because it would have been cheaper. TurboTax charged me $120 to file just because I was a college student who had educational expenses. That seems backwards to me. Students get breaks everywhere else, even from the IRS, but not from TurboTax. And you can pay using your return, but the fineprint charges you $39 to do that.
Date published: 2023-03-24
Rated 1 out of 5 by from Up sold me on Deluxe, but I didn't need it. Up sold me on Deluxe, but I didn't need it for my 1099G because there was no state tax. I'm annoyed that the only way to downgrade is to start totally over. Pretty sketchy move.
Date published: 2023-03-24
Rated 5 out of 5 by from Refile Person from turbo tax was very understanding and helpful
Date published: 2023-03-24
Rated 4 out of 5 by from TurboTax is Good Overall, it's a good product, but I didn't realize it is $59 for TurboTax Online Deluxe and $59 to E-file State taxes.
Date published: 2023-03-24
Rated 5 out of 5 by from EASE OF USE It was easy to use, and the instructions were very clear.
Date published: 2023-03-24
Rated 5 out of 5 by from Can’t Do It Without Turbotax Team We’ve used TurboTax for many years. Turbotax has saved us thousands of dollars from mistakes they saved us from making. Some years, Turbotax found return money we did not know was owed to us. And, the TurboTax Team has saved us untold hours in time filling out the correct forms. Thank you TurboTax team for making a great product!
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo tax is awsome Very easy to work with and guidance, excellent program.
Date published: 2023-03-24
Rated 5 out of 5 by from Excellent Excellent and very user friendly. Explains each step.
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5570
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from I had a hard time at the end and upset I didn't know the price of what I was gonna have to pay. I thought it was gonna just be $59 or less from everything but then got charged $127 and currently crying because I can't even afford that right now. So please change it so it tells you your price when putting in card. I don't even know what to do
Date published: 2023-03-24
Rated 4 out of 5 by from Good instructions Asking for advice live seems to work well and answers most questions.
Date published: 2023-03-24
Rated 2 out of 5 by from Misleading I filed with TurboTax because they offered "free" federal and state tax returns. I should have used TaxAct because it would have been cheaper. TurboTax charged me $120 to file just because I was a college student who had educational expenses. That seems backwards to me. Students get breaks everywhere else, even from the IRS, but not from TurboTax. And you can pay using your return, but the fineprint charges you $39 to do that.
Date published: 2023-03-24
Rated 1 out of 5 by from Up sold me on Deluxe, but I didn't need it. Up sold me on Deluxe, but I didn't need it for my 1099G because there was no state tax. I'm annoyed that the only way to downgrade is to start totally over. Pretty sketchy move.
Date published: 2023-03-24
Rated 5 out of 5 by from Refile Person from turbo tax was very understanding and helpful
Date published: 2023-03-24
Rated 4 out of 5 by from TurboTax is Good Overall, it's a good product, but I didn't realize it is $59 for TurboTax Online Deluxe and $59 to E-file State taxes.
Date published: 2023-03-24
Rated 5 out of 5 by from EASE OF USE It was easy to use, and the instructions were very clear.
Date published: 2023-03-24
Rated 5 out of 5 by from Can’t Do It Without Turbotax Team We’ve used TurboTax for many years. Turbotax has saved us thousands of dollars from mistakes they saved us from making. Some years, Turbotax found return money we did not know was owed to us. And, the TurboTax Team has saved us untold hours in time filling out the correct forms. Thank you TurboTax team for making a great product!
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo tax is awsome Very easy to work with and guidance, excellent program.
Date published: 2023-03-24
Rated 5 out of 5 by from Excellent Excellent and very user friendly. Explains each step.
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5570