TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 4 out of 5 by
WESretired from
Turbo Tax experience
For the most part I find turbo tax quite user friendly except for: The help option does not contain information that I am seeking answers for. Several items "need review" although the info appears to be complete and accurate.
Date published: 2023-03-24
Rated 1 out of 5 by
MadMan154678 from
Extremely annoying interface
Would not recommend, not going to use this service again. Clunky and hard to navigate. Also up-charging me at the end, really? Some information got imported wrong, had to manually change it and go over everything to make sure the software brought it in right. Kind of annoying, if I can't trust the software to import numbers right what's the point?
Date published: 2023-03-24
Rated 4 out of 5 by
lavera66 from
financial institutions
need more financial institutions listed,none of mine were listed. i had to manually add everything
Date published: 2023-03-24
Rated 5 out of 5 by
Day Day83 from
Turbo Tax is Awesome
Turbo Tax is easy to use and if you need help they are there to help! Turbo Tax Rocks
Date published: 2023-03-24
Rated 1 out of 5 by
GarrettISSINGLE from
It's Terrible
Why are there people dancing just give me my return, how many times do you have to ask me if I'm still single like it's thanksgiving. I AM
Date published: 2023-03-24
Rated 5 out of 5 by
Richard9516 from
Very thorough and accurate
Took a while to complete, but was thorough and accurate and covered everything.
Date published: 2023-03-24
Rated 5 out of 5 by
IDK okay from
Free and accurate what more can you ask for
It is pretty painless if you have all your paperwork ready.
Date published: 2023-03-24
Rated 4 out of 5 by
enrgee from
Worked well
Everything worked well and was easy to use. It took 5 hours but that's because of the number of investments.
Date published: 2023-03-24
Rated 5 out of 5 by
Laura199999999999999999 from
My Turbo Tax Expert was OUTSTANDING!
With my first time being a TurboTax user I was hesitate at first and frankly got stuck with all the forms I received in the mail and didn't know where to start. With all the goofy numbers associated on those forms I immediately directed myself to a TurboTax Expert and we had a blast. Not only learning about eachothers cultures and inspiration in our careers they were so helpful in walking through step by step by information I needed to complete. The screen sharing was an added bonus to ensure I was entering in the correct information as well as learning more about each section for the requirements to complete. My experience 50/10. Thank you!
Date published: 2023-03-24
Rated 5 out of 5 by
Dmaye from
Taxes made simple
It makes the stress that is tax season less stressful!
All TurboTax® Offerings Reviews - Page 5503
Date published: 2023-03-24
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
WESretired from
Turbo Tax experience
For the most part I find turbo tax quite user friendly except for: The help option does not contain information that I am seeking answers for. Several items "need review" although the info appears to be complete and accurate.
Date published: 2023-03-24
Rated 1 out of 5 by
MadMan154678 from
Extremely annoying interface
Would not recommend, not going to use this service again. Clunky and hard to navigate. Also up-charging me at the end, really? Some information got imported wrong, had to manually change it and go over everything to make sure the software brought it in right. Kind of annoying, if I can't trust the software to import numbers right what's the point?
Date published: 2023-03-24
Rated 4 out of 5 by
lavera66 from
financial institutions
need more financial institutions listed,none of mine were listed. i had to manually add everything
Date published: 2023-03-24
Rated 5 out of 5 by
Day Day83 from
Turbo Tax is Awesome
Turbo Tax is easy to use and if you need help they are there to help! Turbo Tax Rocks
Date published: 2023-03-24
Rated 1 out of 5 by
GarrettISSINGLE from
It's Terrible
Why are there people dancing just give me my return, how many times do you have to ask me if I'm still single like it's thanksgiving. I AM
Date published: 2023-03-24
Rated 5 out of 5 by
Richard9516 from
Very thorough and accurate
Took a while to complete, but was thorough and accurate and covered everything.
Date published: 2023-03-24
Rated 5 out of 5 by
IDK okay from
Free and accurate what more can you ask for
It is pretty painless if you have all your paperwork ready.
Date published: 2023-03-24
Rated 4 out of 5 by
enrgee from
Worked well
Everything worked well and was easy to use. It took 5 hours but that's because of the number of investments.
Date published: 2023-03-24
Rated 5 out of 5 by
Laura199999999999999999 from
My Turbo Tax Expert was OUTSTANDING!
With my first time being a TurboTax user I was hesitate at first and frankly got stuck with all the forms I received in the mail and didn't know where to start. With all the goofy numbers associated on those forms I immediately directed myself to a TurboTax Expert and we had a blast. Not only learning about eachothers cultures and inspiration in our careers they were so helpful in walking through step by step by information I needed to complete. The screen sharing was an added bonus to ensure I was entering in the correct information as well as learning more about each section for the requirements to complete. My experience 50/10. Thank you!
Date published: 2023-03-24
Rated 5 out of 5 by
Dmaye from
Taxes made simple
It makes the stress that is tax season less stressful!
All TurboTax® Offerings Reviews - Page 5503
Date published: 2023-03-24