TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from unexpected extra charges It's very convenient and thorough, however, after paying $82 for the Premier software I still had to pay additional costs of over $200. Don't remember having to pay all of these extra fees in previous years, even though I used the Premier edition and bought and sold investments.
Date published: 2023-03-29
Rated 1 out of 5 by from Ridiculous Charges I did not buy, sell, or trade ANY of my stocks. I strictly let me stocks run themselves and, yes, I did earn the interest from my dividends, but seriously? I HAD to upgrade to your Premium for information that was so clearly provided and that I was perfectly capable of inputting into your system? $178 out of my pocket. That was even higher than the amount I earned from my Dividends.
Date published: 2023-03-29
Rated 5 out of 5 by from Piece of cake! TurboTax makes it super easy for me to do to my personal taxes as well as my small business taxes.
Date published: 2023-03-29
Rated 5 out of 5 by from Great experience Very nice. Thanks for your help with getting my taxes done.
Date published: 2023-03-29
Rated 5 out of 5 by from Amazingly user-friendly & easy to use for ANYONE I was so hesitant to let myself go against using a tax preparer individual or accoutnant as I always had... BUT, alas... I did it. AND, it was so stress free. I had a sour taste in my mouth after using my same guy last year and finally decided to do this. And, fingers crossed the return appears with no issues, this was such an easy process to do on my own using the Turbo Tax prompts. Even your child can do this!
Date published: 2023-03-29
Rated 5 out of 5 by from Excellent.It went very well. The live expert, Luis, was very helpful. An entry was missed in a couple of 1099-R's. He sorted it out. The entry was the state distribution.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is good I have used Turbo Tax for two years now and it is easy to use. If I have questions, I use their help boxes or live chat with a advisor. I have been able to do my taxes myself due to their help.
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax is such a life saver! I was able to file my taxes quick and easy! They give you options to meet with experts and get help if need be! I love the ease and conveniency especially have a baby it can be difficult to get it done. Also if you have any common questions they have little tabs to help you better understand or speak with a live agent!
Date published: 2023-03-29
Rated 5 out of 5 by from Pretty Good I like it, very easy to use. Gives me the confidence to do my own taxes seamlessly.
Date published: 2023-03-29
Rated 4 out of 5 by from TT is very good and priced reasonably It turned out great. This was my first time using TT. It is pretty challenging figuring everything out for the first time. The first guy who helped me at the beginning was great. He was an experienced CPA who spent a long time helping me understand how everything worked. I like to see the returns in draft as I go along but TT didn't make it clear that you had to pay first. I understand that but wasted a lot of time trying to copies before I figured it out.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5457
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from unexpected extra charges It's very convenient and thorough, however, after paying $82 for the Premier software I still had to pay additional costs of over $200. Don't remember having to pay all of these extra fees in previous years, even though I used the Premier edition and bought and sold investments.
Date published: 2023-03-29
Rated 1 out of 5 by from Ridiculous Charges I did not buy, sell, or trade ANY of my stocks. I strictly let me stocks run themselves and, yes, I did earn the interest from my dividends, but seriously? I HAD to upgrade to your Premium for information that was so clearly provided and that I was perfectly capable of inputting into your system? $178 out of my pocket. That was even higher than the amount I earned from my Dividends.
Date published: 2023-03-29
Rated 5 out of 5 by from Piece of cake! TurboTax makes it super easy for me to do to my personal taxes as well as my small business taxes.
Date published: 2023-03-29
Rated 5 out of 5 by from Great experience Very nice. Thanks for your help with getting my taxes done.
Date published: 2023-03-29
Rated 5 out of 5 by from Amazingly user-friendly & easy to use for ANYONE I was so hesitant to let myself go against using a tax preparer individual or accoutnant as I always had... BUT, alas... I did it. AND, it was so stress free. I had a sour taste in my mouth after using my same guy last year and finally decided to do this. And, fingers crossed the return appears with no issues, this was such an easy process to do on my own using the Turbo Tax prompts. Even your child can do this!
Date published: 2023-03-29
Rated 5 out of 5 by from Excellent.It went very well. The live expert, Luis, was very helpful. An entry was missed in a couple of 1099-R's. He sorted it out. The entry was the state distribution.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is good I have used Turbo Tax for two years now and it is easy to use. If I have questions, I use their help boxes or live chat with a advisor. I have been able to do my taxes myself due to their help.
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax is such a life saver! I was able to file my taxes quick and easy! They give you options to meet with experts and get help if need be! I love the ease and conveniency especially have a baby it can be difficult to get it done. Also if you have any common questions they have little tabs to help you better understand or speak with a live agent!
Date published: 2023-03-29
Rated 5 out of 5 by from Pretty Good I like it, very easy to use. Gives me the confidence to do my own taxes seamlessly.
Date published: 2023-03-29
Rated 4 out of 5 by from TT is very good and priced reasonably It turned out great. This was my first time using TT. It is pretty challenging figuring everything out for the first time. The first guy who helped me at the beginning was great. He was an experienced CPA who spent a long time helping me understand how everything worked. I like to see the returns in draft as I go along but TT didn't make it clear that you had to pay first. I understand that but wasted a lot of time trying to copies before I figured it out.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5457