TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is the Best Turbo Tax is very simple to follow. Each area is explained well and easy to complete. Just the best way to file!
Date published: 2023-04-19
Rated 5 out of 5 by from LOVE ME TURBO TAX I was always overwhelmed with the thought of preparing and submitting my taxes myself and paid way too much money for someone to prepare them for me. Turbo Tax has been an amazing tool and extremely helpful. I actually like doing my taxes!!
Date published: 2023-04-19
Rated 1 out of 5 by from Annoyed this year I was really upset this year because I was forced (that's right forced to use premium) by turbotax, to add additional investments which turned out to not be needed but I couldn't deselect my now expensive selection, I didn't have time to go somewhere else because of the deadline. It is really annoying to see a site take advantage of people just because they are now making a bit more. Yet my mother was able to file for free and her options to upgrade were for $29 or $59. I was forced to pay $119. Annoyed
Date published: 2023-04-19
Rated 5 out of 5 by from used Turbo Tax again I like that it is online and that it brings in a lot of data for me
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is so EASY to Use My first time completing my own tax return. It was easy.
Date published: 2023-04-19
Rated 1 out of 5 by from Felt Like I Was Tricked I typed "Turbo Tax Free File" into google when I started my taxes this year, and was of course immediately connected with TurboTax's site. I used the free file option in years past, so I was surprised towards the end of my filing that TurboTax actually charged me for TurboTax Premium. I never opted into this option at any point as I was filing my taxes, so I feel like there was a good amount of dark patterns associated with my online experience. That's pretty disappointing. I would have used one of the other free online tax services if I realized that TurboTax would actually charge me after advertising their free option. I don't really trust TurboTax at this point, so I'll likely use another tax option going forward. Easy to use otherwise.
Date published: 2023-04-19
Rated 1 out of 5 by from The Last Dance Everything system wise worked ok besides not being able to take the up charge off\. It wasnt required to do my simple short form, but once your in i guess there isnt any backing out with being charged to much for unnecessary services.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is great I like it because it takes you step by step on what you need to do, it makes it easier to work on.
Date published: 2023-04-19
Rated 5 out of 5 by from Easier than ever! Been using Turbo Tax for the past decade, and this year was by far the fastest and easiest filing ever. Great improvements. Highly recommend.
Date published: 2023-04-19
Rated 5 out of 5 by from Great product. Used for several years I like the autosave feature and the subject explanations
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 543
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the Best Turbo Tax is very simple to follow. Each area is explained well and easy to complete. Just the best way to file!
Date published: 2023-04-19
Rated 5 out of 5 by from LOVE ME TURBO TAX I was always overwhelmed with the thought of preparing and submitting my taxes myself and paid way too much money for someone to prepare them for me. Turbo Tax has been an amazing tool and extremely helpful. I actually like doing my taxes!!
Date published: 2023-04-19
Rated 1 out of 5 by from Annoyed this year I was really upset this year because I was forced (that's right forced to use premium) by turbotax, to add additional investments which turned out to not be needed but I couldn't deselect my now expensive selection, I didn't have time to go somewhere else because of the deadline. It is really annoying to see a site take advantage of people just because they are now making a bit more. Yet my mother was able to file for free and her options to upgrade were for $29 or $59. I was forced to pay $119. Annoyed
Date published: 2023-04-19
Rated 5 out of 5 by from used Turbo Tax again I like that it is online and that it brings in a lot of data for me
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax is so EASY to Use My first time completing my own tax return. It was easy.
Date published: 2023-04-19
Rated 1 out of 5 by from Felt Like I Was Tricked I typed "Turbo Tax Free File" into google when I started my taxes this year, and was of course immediately connected with TurboTax's site. I used the free file option in years past, so I was surprised towards the end of my filing that TurboTax actually charged me for TurboTax Premium. I never opted into this option at any point as I was filing my taxes, so I feel like there was a good amount of dark patterns associated with my online experience. That's pretty disappointing. I would have used one of the other free online tax services if I realized that TurboTax would actually charge me after advertising their free option. I don't really trust TurboTax at this point, so I'll likely use another tax option going forward. Easy to use otherwise.
Date published: 2023-04-19
Rated 1 out of 5 by from The Last Dance Everything system wise worked ok besides not being able to take the up charge off\. It wasnt required to do my simple short form, but once your in i guess there isnt any backing out with being charged to much for unnecessary services.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is great I like it because it takes you step by step on what you need to do, it makes it easier to work on.
Date published: 2023-04-19
Rated 5 out of 5 by from Easier than ever! Been using Turbo Tax for the past decade, and this year was by far the fastest and easiest filing ever. Great improvements. Highly recommend.
Date published: 2023-04-19
Rated 5 out of 5 by from Great product. Used for several years I like the autosave feature and the subject explanations
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 543