TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Turbotax Business - for Trust I did engage with turbotax support. First individual did not appear to understand the issue and transferred to a second. The second identified how to make the correction. Unfortunately, TurboTax business for trusts does not properly handle amended returns in terms of precious payments or refunds. The only way to correct the amended return was to change the estimated tax payments to incorrect values.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is Great I appreciate that Turbo Tax asks for so many various details, it helps me to make sure I have entered all needed documentation.
Date published: 2023-03-25
Rated 4 out of 5 by from Worked Well for me My return is very simple - there are no real problems I needed help with. I was disappointed that my state return had an additional fee, however.
Date published: 2023-03-25
Rated 3 out of 5 by from Frustrating endless loops I got stuck in an endless loop of being asked to review information, doing so, then being asked to review it again. I finally solved it by manually going through every entry, then finding and correcting an incorrect entry. But how hard would it be to just tell me that in the first place? I man, the software knew there was an incorrect entry; just tell me which one.
Date published: 2023-03-25
Rated 5 out of 5 by from Amazing experience TurboTax is easy to use, and I can file my taxes quickly without waiting for an accountant to do my taxes. Tax experts are always waiting to help you and answer your questions.
Date published: 2023-03-25
Rated 4 out of 5 by from Turbo Tax - issue importing in Feb, Works today I had issues with TurboTax in January and February, especially with importing from other institutions. It worked today.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is easy to use This product is very easy to use. As I long time user, I find the annual updates to the software to continue to improve its accuracy and ease of use. To date, we've had zero issues with our complicated Federal or State returns. My wife and I will continue to use Turbo Tax for our annual tax filings.
Date published: 2023-03-25
Rated 3 out of 5 by from Live help was helpful kina It took 3 different live help, people, before I got a correct answer to my question about 1099 NEC
Date published: 2023-03-25
Rated 3 out of 5 by from Frustrating but kind of helpful Even though we've used TurboTax for many years it never seems to load our previous info so we have to re-enter almost everything every year. Very irritating & time consuming. Also, many sections are confusing even after reading through in detail. I do like how it walks us through everything though & costs less than getting an accountant.
Date published: 2023-03-25
Rated 5 out of 5 by from Awesome as usual and great time saver Easy to use with great results . Please see above!
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5406
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbotax Business - for Trust I did engage with turbotax support. First individual did not appear to understand the issue and transferred to a second. The second identified how to make the correction. Unfortunately, TurboTax business for trusts does not properly handle amended returns in terms of precious payments or refunds. The only way to correct the amended return was to change the estimated tax payments to incorrect values.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is Great I appreciate that Turbo Tax asks for so many various details, it helps me to make sure I have entered all needed documentation.
Date published: 2023-03-25
Rated 4 out of 5 by from Worked Well for me My return is very simple - there are no real problems I needed help with. I was disappointed that my state return had an additional fee, however.
Date published: 2023-03-25
Rated 3 out of 5 by from Frustrating endless loops I got stuck in an endless loop of being asked to review information, doing so, then being asked to review it again. I finally solved it by manually going through every entry, then finding and correcting an incorrect entry. But how hard would it be to just tell me that in the first place? I man, the software knew there was an incorrect entry; just tell me which one.
Date published: 2023-03-25
Rated 5 out of 5 by from Amazing experience TurboTax is easy to use, and I can file my taxes quickly without waiting for an accountant to do my taxes. Tax experts are always waiting to help you and answer your questions.
Date published: 2023-03-25
Rated 4 out of 5 by from Turbo Tax - issue importing in Feb, Works today I had issues with TurboTax in January and February, especially with importing from other institutions. It worked today.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is easy to use This product is very easy to use. As I long time user, I find the annual updates to the software to continue to improve its accuracy and ease of use. To date, we've had zero issues with our complicated Federal or State returns. My wife and I will continue to use Turbo Tax for our annual tax filings.
Date published: 2023-03-25
Rated 3 out of 5 by from Live help was helpful kina It took 3 different live help, people, before I got a correct answer to my question about 1099 NEC
Date published: 2023-03-25
Rated 3 out of 5 by from Frustrating but kind of helpful Even though we've used TurboTax for many years it never seems to load our previous info so we have to re-enter almost everything every year. Very irritating & time consuming. Also, many sections are confusing even after reading through in detail. I do like how it walks us through everything though & costs less than getting an accountant.
Date published: 2023-03-25
Rated 5 out of 5 by from Awesome as usual and great time saver Easy to use with great results . Please see above!
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5406