TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 3 out of 5 by
Gordo2023 from
Turbotax Business - for Trust
I did engage with turbotax support. First individual did not appear to understand the issue and transferred to a second. The second identified how to make the correction. Unfortunately, TurboTax business for trusts does not properly handle amended returns in terms of precious payments or refunds. The only way to correct the amended return was to change the estimated tax payments to incorrect values.
Date published: 2023-03-25
Rated 5 out of 5 by
Mamasanirene from
Turbo Tax is Great
I appreciate that Turbo Tax asks for so many various details, it helps me to make sure I have entered all needed documentation.
Date published: 2023-03-25
Rated 4 out of 5 by
Dont want a nickname from
Worked Well for me
My return is very simple - there are no real problems I needed help with. I was disappointed that my state return had an additional fee, however.
Date published: 2023-03-25
Rated 3 out of 5 by
JustSteve76 from
Frustrating endless loops
I got stuck in an endless loop of being asked to review information, doing so, then being asked to review it again. I finally solved it by manually going through every entry, then finding and correcting an incorrect entry. But how hard would it be to just tell me that in the first place? I man, the software knew there was an incorrect entry; just tell me which one.
Date published: 2023-03-25
Rated 5 out of 5 by
Dany Fundora from
Amazing experience
TurboTax is easy to use, and I can file my taxes quickly without waiting for an accountant to do my taxes. Tax experts are always waiting to help you and answer your questions.
Date published: 2023-03-25
Rated 4 out of 5 by
Charles Bruin from
Turbo Tax - issue importing in Feb, Works today
I had issues with TurboTax in January and February, especially with importing from other institutions. It worked today.
Date published: 2023-03-25
Rated 5 out of 5 by
3Blackbelts from
Turbo Tax is easy to use
This product is very easy to use. As I long time user, I find the annual updates to the software to continue to improve its accuracy and ease of use. To date, we've had zero issues with our complicated Federal or State returns. My wife and I will continue to use Turbo Tax for our annual tax filings.
Date published: 2023-03-25
Rated 3 out of 5 by
KernFamily from
Live help was helpful kina
It took 3 different live help, people, before I got a correct answer to my question about 1099 NEC
Date published: 2023-03-25
Rated 3 out of 5 by
Georgias from
Frustrating but kind of helpful
Even though we've used TurboTax for many years it never seems to load our previous info so we have to re-enter almost everything every year. Very irritating & time consuming. Also, many sections are confusing even after reading through in detail. I do like how it walks us through everything though & costs less than getting an accountant.
Date published: 2023-03-25
Rated 5 out of 5 by
Donewithdis from
Awesome as usual and great time saver
Easy to use with great results . Please see above!
All TurboTax® Offerings Reviews - Page 5406
Date published: 2023-03-25
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
Gordo2023 from
Turbotax Business - for Trust
I did engage with turbotax support. First individual did not appear to understand the issue and transferred to a second. The second identified how to make the correction. Unfortunately, TurboTax business for trusts does not properly handle amended returns in terms of precious payments or refunds. The only way to correct the amended return was to change the estimated tax payments to incorrect values.
Date published: 2023-03-25
Rated 5 out of 5 by
Mamasanirene from
Turbo Tax is Great
I appreciate that Turbo Tax asks for so many various details, it helps me to make sure I have entered all needed documentation.
Date published: 2023-03-25
Rated 4 out of 5 by
Dont want a nickname from
Worked Well for me
My return is very simple - there are no real problems I needed help with. I was disappointed that my state return had an additional fee, however.
Date published: 2023-03-25
Rated 3 out of 5 by
JustSteve76 from
Frustrating endless loops
I got stuck in an endless loop of being asked to review information, doing so, then being asked to review it again. I finally solved it by manually going through every entry, then finding and correcting an incorrect entry. But how hard would it be to just tell me that in the first place? I man, the software knew there was an incorrect entry; just tell me which one.
Date published: 2023-03-25
Rated 5 out of 5 by
Dany Fundora from
Amazing experience
TurboTax is easy to use, and I can file my taxes quickly without waiting for an accountant to do my taxes. Tax experts are always waiting to help you and answer your questions.
Date published: 2023-03-25
Rated 4 out of 5 by
Charles Bruin from
Turbo Tax - issue importing in Feb, Works today
I had issues with TurboTax in January and February, especially with importing from other institutions. It worked today.
Date published: 2023-03-25
Rated 5 out of 5 by
3Blackbelts from
Turbo Tax is easy to use
This product is very easy to use. As I long time user, I find the annual updates to the software to continue to improve its accuracy and ease of use. To date, we've had zero issues with our complicated Federal or State returns. My wife and I will continue to use Turbo Tax for our annual tax filings.
Date published: 2023-03-25
Rated 3 out of 5 by
KernFamily from
Live help was helpful kina
It took 3 different live help, people, before I got a correct answer to my question about 1099 NEC
Date published: 2023-03-25
Rated 3 out of 5 by
Georgias from
Frustrating but kind of helpful
Even though we've used TurboTax for many years it never seems to load our previous info so we have to re-enter almost everything every year. Very irritating & time consuming. Also, many sections are confusing even after reading through in detail. I do like how it walks us through everything though & costs less than getting an accountant.
Date published: 2023-03-25
Rated 5 out of 5 by
Donewithdis from
Awesome as usual and great time saver
Easy to use with great results . Please see above!
All TurboTax® Offerings Reviews - Page 5406
Date published: 2023-03-25