TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Very easy and helpful Very easy and helpful.. will recommend it to everyone
Date published: 2023-03-30
Rated 5 out of 5 by from Greet Tool for Tax Refund I can use the website to do myself for Tax return with w2, stocks, own business..
Date published: 2023-03-30
Rated 5 out of 5 by from TurboTax Impresses! I was nervous to do a return without an accountant, but with TurboTax I had help from an accountant within five minutes any time I needed it. Amazing! These wonderful professionals walked me through all the difficult steps calmly and without rushing me.
Date published: 2023-03-30
Rated 2 out of 5 by from Turbo Tax Intermittent Glitches I had intermittent glitches with the program when completing this years returns
Date published: 2023-03-30
Rated 1 out of 5 by from Too many turbo add in's for more money. Found it difficult to enter license code. Spent over an hour on phone trying to enter it. In the meantime I had already established an account on line and could not enter my code at the end. Would have to enter info all over again. Took me several days/hours to complete and ended up having to pay $237. extra to file; even though I had a license code. Going to try and get a refund since I was unable to use the code. I am 80 years old and should not have to pay so much just to file. There is no way to import what I had already done into the license agreement program.
Date published: 2023-03-30
Rated 3 out of 5 by from More complicated this year. In truth, this year was more complicated filing with turbo tax. I was excited to file this year because I had less states and complications this year, but navigation and reading / wondering what I'm filling in was less clear. My schedule C was complicated, because I didn't want to file this year (no business income / deductions), but it kept asking me over and over again about my business vehicle use (which was none), and it was very unclear about where the question I was answering was on the form. I could not get context to figure out what it was asking, and figure out what I wanted to enter. It was cyclical and kept asking about it with every review. Similar experience with the states this year. I couldn't find the sections I wanted to fill out, or avoid the ones I was familiar with not needing. I have filed using turbo tax for the past 9 years, and I am disappointed to say I don't believe I'll do it again next year. It was way too complicated this year, and quite expensive.
Date published: 2023-03-30
Rated 5 out of 5 by from TurboTax for the win! I appreciate you TurboTax!! Best way to do taxes!!
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax Awesome I love the experience, I had using TURBO Tax! I recommend using turbo to everyone.
Date published: 2023-03-30
Rated 5 out of 5 by from Great It was great I had great help with ahlija it was good thank you for the help it was great
Date published: 2023-03-30
Rated 4 out of 5 by from Easy to file via Turbo Tax Had a great experience filing my taxes via Turbo Tax.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 5378
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very easy and helpful Very easy and helpful.. will recommend it to everyone
Date published: 2023-03-30
Rated 5 out of 5 by from Greet Tool for Tax Refund I can use the website to do myself for Tax return with w2, stocks, own business..
Date published: 2023-03-30
Rated 5 out of 5 by from TurboTax Impresses! I was nervous to do a return without an accountant, but with TurboTax I had help from an accountant within five minutes any time I needed it. Amazing! These wonderful professionals walked me through all the difficult steps calmly and without rushing me.
Date published: 2023-03-30
Rated 2 out of 5 by from Turbo Tax Intermittent Glitches I had intermittent glitches with the program when completing this years returns
Date published: 2023-03-30
Rated 1 out of 5 by from Too many turbo add in's for more money. Found it difficult to enter license code. Spent over an hour on phone trying to enter it. In the meantime I had already established an account on line and could not enter my code at the end. Would have to enter info all over again. Took me several days/hours to complete and ended up having to pay $237. extra to file; even though I had a license code. Going to try and get a refund since I was unable to use the code. I am 80 years old and should not have to pay so much just to file. There is no way to import what I had already done into the license agreement program.
Date published: 2023-03-30
Rated 3 out of 5 by from More complicated this year. In truth, this year was more complicated filing with turbo tax. I was excited to file this year because I had less states and complications this year, but navigation and reading / wondering what I'm filling in was less clear. My schedule C was complicated, because I didn't want to file this year (no business income / deductions), but it kept asking me over and over again about my business vehicle use (which was none), and it was very unclear about where the question I was answering was on the form. I could not get context to figure out what it was asking, and figure out what I wanted to enter. It was cyclical and kept asking about it with every review. Similar experience with the states this year. I couldn't find the sections I wanted to fill out, or avoid the ones I was familiar with not needing. I have filed using turbo tax for the past 9 years, and I am disappointed to say I don't believe I'll do it again next year. It was way too complicated this year, and quite expensive.
Date published: 2023-03-30
Rated 5 out of 5 by from TurboTax for the win! I appreciate you TurboTax!! Best way to do taxes!!
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax Awesome I love the experience, I had using TURBO Tax! I recommend using turbo to everyone.
Date published: 2023-03-30
Rated 5 out of 5 by from Great It was great I had great help with ahlija it was good thank you for the help it was great
Date published: 2023-03-30
Rated 4 out of 5 by from Easy to file via Turbo Tax Had a great experience filing my taxes via Turbo Tax.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 5378