TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from excellant package it failed to continue with no obvious errors , but when I looked closer there were errors
Date published: 2023-03-26
Rated 2 out of 5 by from Live assisted premium product I have used Turbo Tax for several years on a schedule C for my small, very small, cleaning business. I started out using the "Free" option and over the course of the last 3 years there was a compulsory upgrade to Premium live. This bumped my fee up $200 for processing. I couldn't opt out of ot and don't remember a screen asking if I wanted it. After using the live chat option to ask why so much, and telling the one qualified person I did chat with I didn't sign up for the extra fee or service, they finally gave me a 20% discount that was instantly sucked up by the $39 fee for using my refund to pay for the service. I am done using this Turbo Tax. Too many hidden fees, and TONS of not very clear extra fee service and payment option pop ups everywhere.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax has been a savings for me year after year!!!
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax is easy to use to do the return and have been using the Turbo Tax to do my returns for over 10 years!
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is awesome When doing my tax return for 2022, I had some questions regarding my income in foreign country. I asked TurboTax which assigned some tax experts to me. They answered my questions very quickly, professionally and precisely.
Date published: 2023-03-26
Rated 3 out of 5 by from Spent hours with support to get product to work The support person was excellent. It took nearly 3 hours however to resolve an issue where W-2 forms were not appearing. The product presented a blank white screen and nothing else. Turns out after trying several other things that the product needed to be run as an Administrator for the forms to appear.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is superb Filing was easy with TuboTax. I feel I will continue to use TurboTax.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is the way to go! Been using Turbo Tax for years and am very happy and satisfied with the good results by far!
Date published: 2023-03-26
Rated 4 out of 5 by from Easy come Easy Go Hand-holding throughout the process. Quite easy for such a burdensome requirement.
Date published: 2023-03-26
Rated 1 out of 5 by from Terrible experience, so many bugs! Spouse and I have accounts in the same bank, and the interface cannot distinguish the two and kept merge our details. Kept signing me out and taking me through the same steps over and over again. TurboTax also does not honor discount codes from affiliates.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5364
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from excellant package it failed to continue with no obvious errors , but when I looked closer there were errors
Date published: 2023-03-26
Rated 2 out of 5 by from Live assisted premium product I have used Turbo Tax for several years on a schedule C for my small, very small, cleaning business. I started out using the "Free" option and over the course of the last 3 years there was a compulsory upgrade to Premium live. This bumped my fee up $200 for processing. I couldn't opt out of ot and don't remember a screen asking if I wanted it. After using the live chat option to ask why so much, and telling the one qualified person I did chat with I didn't sign up for the extra fee or service, they finally gave me a 20% discount that was instantly sucked up by the $39 fee for using my refund to pay for the service. I am done using this Turbo Tax. Too many hidden fees, and TONS of not very clear extra fee service and payment option pop ups everywhere.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax has been a savings for me year after year!!!
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is awesome Turbo tax is easy to use to do the return and have been using the Turbo Tax to do my returns for over 10 years!
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is awesome When doing my tax return for 2022, I had some questions regarding my income in foreign country. I asked TurboTax which assigned some tax experts to me. They answered my questions very quickly, professionally and precisely.
Date published: 2023-03-26
Rated 3 out of 5 by from Spent hours with support to get product to work The support person was excellent. It took nearly 3 hours however to resolve an issue where W-2 forms were not appearing. The product presented a blank white screen and nothing else. Turns out after trying several other things that the product needed to be run as an Administrator for the forms to appear.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is superb Filing was easy with TuboTax. I feel I will continue to use TurboTax.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is the way to go! Been using Turbo Tax for years and am very happy and satisfied with the good results by far!
Date published: 2023-03-26
Rated 4 out of 5 by from Easy come Easy Go Hand-holding throughout the process. Quite easy for such a burdensome requirement.
Date published: 2023-03-26
Rated 1 out of 5 by from Terrible experience, so many bugs! Spouse and I have accounts in the same bank, and the interface cannot distinguish the two and kept merge our details. Kept signing me out and taking me through the same steps over and over again. TurboTax also does not honor discount codes from affiliates.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5364