TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Thanks TurboTax Love how everything flows through and how you can easily compare to last year for added confidence.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax Great for Federal and State I have fairly straightforward taxes, but with enough detail that I would not do them by hand (investment account stuff, for example). Turbotax correctly imported all of my information and calculations. The "learn more" links went to very helpful information. Receiving a refund and paying taxes is easy and straightforward. I filed my taxes in under 2 hours, which included change of employers, comparing itemized to standard deductions, and filing both state & federal. I needed to make one call to TT for IT support, and wait time was only 3 minutes. TurboTax is worth every penny. The tv ads are right: spend your time "not" doing your taxes!
Date published: 2023-03-26
Rated 5 out of 5 by from Nice Nice customer service.. great quick time on calling back
Date published: 2023-03-26
Rated 3 out of 5 by from Turbo tac Ok it’s ok it was easy to use for me doing it my self
Date published: 2023-03-26
Rated 4 out of 5 by from Higher Education still VERY unclear Mostly, TurboTax gives a clear, guided path through the ridiculous IRS rules. (As an aside, income taxes do not HAVE to be this awful -- fill out a British income tax form and it's significantly simpler and clearer). However, the Higher Education section needs some clearer wording. My college-age children file their own taxes and when they enter their 1099-Q/1098-T is says "you should enter your college expenses..." Sorry, please do not use terms without qualifying them -- what do you mean by "college expenses" If you mean 1098-T then please say that in parentheses. I found the Higher Education entries (because it appears on my kids' taxes and then again on my own taxes) to be the most confusing section, both last year and this year. It's probably clear for people whose kids don't file separately. Please try some tests with some non-experts and see where they have uncertainty. For me, it seems odd to type in all the 1099-Q and 1098-T twice and I worry the IRS will claim that I'm trying to double-claim, or something.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is my long and trusted friend Turbo tax is really great, I had a problem with my return was rejected. for 15 years now I I have never had a problem Turbo Tax calmed my nerves by saying they would help me fix it. Sure enough I went back to Turbo Tax, corrected my error and re-submitted my return to be e-filed again .Turbo Tax made it so easy. I love Turbo Tax. I hope we will be together for another 15 years.
Date published: 2023-03-26
Rated 5 out of 5 by from so easy this was my first time doing my own taxes. As a busy college student, it was really hard to find the time and money to try and find the service to do my own taxes. The self-prepared version is a wonderful service for those that may not be able to afford to have expert review, but it is still easy to use for those of us in which it is a new process.
Date published: 2023-03-26
Rated 1 out of 5 by from Deceptive Marketing Tactics Horrible marketing tactics advertising a free service. Spent an hour doing everything only to find out i'd have to pay them $200 (which is the cost of a CPA). Didn't have time, so I paid it, but will never use them again and don't recommend them to anyone.
Date published: 2023-03-26
Rated 1 out of 5 by from The Cost is a total Scam 178 for filing only WAY TO Much to pay for a online service will do it with accountant next time.
Date published: 2023-03-26
Rated 5 out of 5 by from Excellent all around Makes the experience painless. Essentially a flawless product
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5321
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thanks TurboTax Love how everything flows through and how you can easily compare to last year for added confidence.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax Great for Federal and State I have fairly straightforward taxes, but with enough detail that I would not do them by hand (investment account stuff, for example). Turbotax correctly imported all of my information and calculations. The "learn more" links went to very helpful information. Receiving a refund and paying taxes is easy and straightforward. I filed my taxes in under 2 hours, which included change of employers, comparing itemized to standard deductions, and filing both state & federal. I needed to make one call to TT for IT support, and wait time was only 3 minutes. TurboTax is worth every penny. The tv ads are right: spend your time "not" doing your taxes!
Date published: 2023-03-26
Rated 5 out of 5 by from Nice Nice customer service.. great quick time on calling back
Date published: 2023-03-26
Rated 3 out of 5 by from Turbo tac Ok it’s ok it was easy to use for me doing it my self
Date published: 2023-03-26
Rated 4 out of 5 by from Higher Education still VERY unclear Mostly, TurboTax gives a clear, guided path through the ridiculous IRS rules. (As an aside, income taxes do not HAVE to be this awful -- fill out a British income tax form and it's significantly simpler and clearer). However, the Higher Education section needs some clearer wording. My college-age children file their own taxes and when they enter their 1099-Q/1098-T is says "you should enter your college expenses..." Sorry, please do not use terms without qualifying them -- what do you mean by "college expenses" If you mean 1098-T then please say that in parentheses. I found the Higher Education entries (because it appears on my kids' taxes and then again on my own taxes) to be the most confusing section, both last year and this year. It's probably clear for people whose kids don't file separately. Please try some tests with some non-experts and see where they have uncertainty. For me, it seems odd to type in all the 1099-Q and 1098-T twice and I worry the IRS will claim that I'm trying to double-claim, or something.
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is my long and trusted friend Turbo tax is really great, I had a problem with my return was rejected. for 15 years now I I have never had a problem Turbo Tax calmed my nerves by saying they would help me fix it. Sure enough I went back to Turbo Tax, corrected my error and re-submitted my return to be e-filed again .Turbo Tax made it so easy. I love Turbo Tax. I hope we will be together for another 15 years.
Date published: 2023-03-26
Rated 5 out of 5 by from so easy this was my first time doing my own taxes. As a busy college student, it was really hard to find the time and money to try and find the service to do my own taxes. The self-prepared version is a wonderful service for those that may not be able to afford to have expert review, but it is still easy to use for those of us in which it is a new process.
Date published: 2023-03-26
Rated 1 out of 5 by from Deceptive Marketing Tactics Horrible marketing tactics advertising a free service. Spent an hour doing everything only to find out i'd have to pay them $200 (which is the cost of a CPA). Didn't have time, so I paid it, but will never use them again and don't recommend them to anyone.
Date published: 2023-03-26
Rated 1 out of 5 by from The Cost is a total Scam 178 for filing only WAY TO Much to pay for a online service will do it with accountant next time.
Date published: 2023-03-26
Rated 5 out of 5 by from Excellent all around Makes the experience painless. Essentially a flawless product
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5321