TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome Good Experience, easy to input data. I especially like previous years data can be uploaded with easy updates.
Date published: 2023-03-27
Rated 2 out of 5 by from 2022 Tax Prep Experience was poor. Encountered an error with state taxes. System showed a refund of over $5500, which was out of line. Wound up manually calculating on standard forms and the amount owed was $186. Was curious if this was a tactic to upsell services or a basic flaw in the GA state tax program form Turbo tax. As for the program itself, there were at least a half dozen screens that tried to upsell services. In addition there was a credit card fee on top of the basic $119 package. Probably should be included in the fee.
Date published: 2023-03-27
Rated 1 out of 5 by from Major problems e-filing multi-state tax returns My wife and I had to file not only federal returns but also returns for multiple states. After paying more than $400 to e-file these returns, I encountered an infinite loop in the program where the program stated our taxes were ready to be filed, we gave our consent, the program stated our taxes were ready to be filed, etc. I spent over 2 hours with customer support and the "resolution team" to be told that I was filing too many state returns, the program doesn't support so many state returns, "you're not a business", how could you have paid more than $400 for this service, etc. In short, a big flaw in the program and terrible customer service.
Date published: 2023-03-27
Rated 5 out of 5 by from It works Just like a tax preparer does it but at the comfort of your home.
Date published: 2023-03-27
Rated 5 out of 5 by from IT WORKS!!! IT WASNT WITHOUT NUMEROUS STEPS, AND DATA REQUESTS, AND VERIFICATIONS, BUT FINALLY GOT IT TO WORK!!
Date published: 2023-03-27
Rated 1 out of 5 by from they suck every penny out of you Fees, fees, fees You get hit with the cost of TT which is way too much to begin with and then after filling out the endless forms, they hit you with a $25 filing fee; that even after choosing to file by mail because they hit you with a service fee for using a credit card. Seriously? So sick of the greed. I'll be filing the old fashioned way next year.
Date published: 2023-03-27
Rated 5 out of 5 by from Easy to use, works well I never did my taxes before, but its easy and cheaper with Turbo tax. And now I understand the process more, instead of just handing the documents to someone else
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is a great way to prepare and file. Loved using Turbo Tax this year and only had one issue with the state tax software download in which the Turbo Tax tech assisted and resolved the issue.
Date published: 2023-03-27
Rated 5 out of 5 by from Easy to Use Everything was straightforward and simple. Good experience.
Date published: 2023-03-27
Rated 1 out of 5 by from Electronic Filing Not and Option with TurboTax Tax program works OK. The electronic filing does not work and gets rejected by Federal and State. The tax program will not accept the PIN number provided by the IRS. Despite getting emails on how TurboTax will assist you in resubmitting the return the help consists of telling you to open the return and figure it out yourself.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5272
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome Good Experience, easy to input data. I especially like previous years data can be uploaded with easy updates.
Date published: 2023-03-27
Rated 2 out of 5 by from 2022 Tax Prep Experience was poor. Encountered an error with state taxes. System showed a refund of over $5500, which was out of line. Wound up manually calculating on standard forms and the amount owed was $186. Was curious if this was a tactic to upsell services or a basic flaw in the GA state tax program form Turbo tax. As for the program itself, there were at least a half dozen screens that tried to upsell services. In addition there was a credit card fee on top of the basic $119 package. Probably should be included in the fee.
Date published: 2023-03-27
Rated 1 out of 5 by from Major problems e-filing multi-state tax returns My wife and I had to file not only federal returns but also returns for multiple states. After paying more than $400 to e-file these returns, I encountered an infinite loop in the program where the program stated our taxes were ready to be filed, we gave our consent, the program stated our taxes were ready to be filed, etc. I spent over 2 hours with customer support and the "resolution team" to be told that I was filing too many state returns, the program doesn't support so many state returns, "you're not a business", how could you have paid more than $400 for this service, etc. In short, a big flaw in the program and terrible customer service.
Date published: 2023-03-27
Rated 5 out of 5 by from It works Just like a tax preparer does it but at the comfort of your home.
Date published: 2023-03-27
Rated 5 out of 5 by from IT WORKS!!! IT WASNT WITHOUT NUMEROUS STEPS, AND DATA REQUESTS, AND VERIFICATIONS, BUT FINALLY GOT IT TO WORK!!
Date published: 2023-03-27
Rated 1 out of 5 by from they suck every penny out of you Fees, fees, fees You get hit with the cost of TT which is way too much to begin with and then after filling out the endless forms, they hit you with a $25 filing fee; that even after choosing to file by mail because they hit you with a service fee for using a credit card. Seriously? So sick of the greed. I'll be filing the old fashioned way next year.
Date published: 2023-03-27
Rated 5 out of 5 by from Easy to use, works well I never did my taxes before, but its easy and cheaper with Turbo tax. And now I understand the process more, instead of just handing the documents to someone else
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is a great way to prepare and file. Loved using Turbo Tax this year and only had one issue with the state tax software download in which the Turbo Tax tech assisted and resolved the issue.
Date published: 2023-03-27
Rated 5 out of 5 by from Easy to Use Everything was straightforward and simple. Good experience.
Date published: 2023-03-27
Rated 1 out of 5 by from Electronic Filing Not and Option with TurboTax Tax program works OK. The electronic filing does not work and gets rejected by Federal and State. The tax program will not accept the PIN number provided by the IRS. Despite getting emails on how TurboTax will assist you in resubmitting the return the help consists of telling you to open the return and figure it out yourself.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5272