TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from tUBOtAX IS A GREAT PROGRAM. NOT GOOD FOR VISION. I AM NOT ABLE TO SEE THE SCREEN ACTION BUTTONS SUCH AS "CONTINUE" OR "YES" "NO". THEY ARE PRESENTED AS WHITE CHARACTERS ON A BLUE BACKGROUND BUTTON. IMPOSSIBLE TO READ THE CAPTION FOR A PERSON WITH MACULAR DEGENERATION OR OTHER VISION LIMITATIONS. I WOULD SUGGEST YOU CHANGE THESE TO ABLACK TYPE ON A WHITE BUTTON WIT A BLACK BORDER. THIS WOULD IMPROVE VISIBILITY AND READABILITY.
Date published: 2023-03-27
Rated 5 out of 5 by from Very helpful Was very helpful very kind and very resourceful I was very satisfied with the expert appointed over my tax return
Date published: 2023-03-27
Rated 5 out of 5 by from awsome awsome work with my taxs thank you so much great work
Date published: 2023-03-27
Rated 5 out of 5 by from Turbotax is great!!! LOVE IT!!! I love TurboTax. The ease of filing my taxes is what attracts me to it.
Date published: 2023-03-27
Rated 1 out of 5 by from filing tax return electronically is not possible Horrible luck filing a return electronically, have to default to mailing a hard copy after turbotax charges for an electronic filing
Date published: 2023-03-27
Rated 4 out of 5 by from CD worked just as well as online! Worked well overall. I've used the online version for many years, but I tried this for a year and it worked really well.
Date published: 2023-03-27
Rated 5 out of 5 by from Fixed an Error in just Minutes I received a notice my returns had been rejected by the IRS. Turbo Tax quickly found the mistake, ( I had punched in 1 wrong number), Turbo Tax took me right where the change needed to be, and I resent my returns in just a few minutes.
Date published: 2023-03-27
Rated 4 out of 5 by from Slippin' I am not so sure I agree with the raise in price and less help or benefit from it. So many other tax preps offer more for less and it used to be that way for Turbo.. I am self employed, and with new 1099-NEC forms it was difficult to find where to add my income just to begin my tax prep. Please bring back the old helpful system.
Date published: 2023-03-27
Rated 5 out of 5 by from Was so helpful Loved the user friendly system! Thank you Turbo Tax!
Date published: 2023-03-27
Rated 2 out of 5 by from Hoops to jump through Got the premier version on CD, and downloaded the mac application from online. Then could NOT download the windows version afterwards, even though it says you can put it on multiple computers. I had to buy a external CD drive to get the windows download, since their customer service couldn't figure out what to do (they actually said we'd need to buy another copy!). Other issue I had is that now I have to mail in some forms. There wasn't any warning when I was doing my taxes that if I didn't choose to itemize something, I'd have to mail in proof later. Don't give that as an option when e-filing! The point is we didn't want to mail anything!!!! I only got told after I submitting my e-file, meaning it was too late to go back and fix it.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5260
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from tUBOtAX IS A GREAT PROGRAM. NOT GOOD FOR VISION. I AM NOT ABLE TO SEE THE SCREEN ACTION BUTTONS SUCH AS "CONTINUE" OR "YES" "NO". THEY ARE PRESENTED AS WHITE CHARACTERS ON A BLUE BACKGROUND BUTTON. IMPOSSIBLE TO READ THE CAPTION FOR A PERSON WITH MACULAR DEGENERATION OR OTHER VISION LIMITATIONS. I WOULD SUGGEST YOU CHANGE THESE TO ABLACK TYPE ON A WHITE BUTTON WIT A BLACK BORDER. THIS WOULD IMPROVE VISIBILITY AND READABILITY.
Date published: 2023-03-27
Rated 5 out of 5 by from Very helpful Was very helpful very kind and very resourceful I was very satisfied with the expert appointed over my tax return
Date published: 2023-03-27
Rated 5 out of 5 by from awsome awsome work with my taxs thank you so much great work
Date published: 2023-03-27
Rated 5 out of 5 by from Turbotax is great!!! LOVE IT!!! I love TurboTax. The ease of filing my taxes is what attracts me to it.
Date published: 2023-03-27
Rated 1 out of 5 by from filing tax return electronically is not possible Horrible luck filing a return electronically, have to default to mailing a hard copy after turbotax charges for an electronic filing
Date published: 2023-03-27
Rated 4 out of 5 by from CD worked just as well as online! Worked well overall. I've used the online version for many years, but I tried this for a year and it worked really well.
Date published: 2023-03-27
Rated 5 out of 5 by from Fixed an Error in just Minutes I received a notice my returns had been rejected by the IRS. Turbo Tax quickly found the mistake, ( I had punched in 1 wrong number), Turbo Tax took me right where the change needed to be, and I resent my returns in just a few minutes.
Date published: 2023-03-27
Rated 4 out of 5 by from Slippin' I am not so sure I agree with the raise in price and less help or benefit from it. So many other tax preps offer more for less and it used to be that way for Turbo.. I am self employed, and with new 1099-NEC forms it was difficult to find where to add my income just to begin my tax prep. Please bring back the old helpful system.
Date published: 2023-03-27
Rated 5 out of 5 by from Was so helpful Loved the user friendly system! Thank you Turbo Tax!
Date published: 2023-03-27
Rated 2 out of 5 by from Hoops to jump through Got the premier version on CD, and downloaded the mac application from online. Then could NOT download the windows version afterwards, even though it says you can put it on multiple computers. I had to buy a external CD drive to get the windows download, since their customer service couldn't figure out what to do (they actually said we'd need to buy another copy!). Other issue I had is that now I have to mail in some forms. There wasn't any warning when I was doing my taxes that if I didn't choose to itemize something, I'd have to mail in proof later. Don't give that as an option when e-filing! The point is we didn't want to mail anything!!!! I only got told after I submitting my e-file, meaning it was too late to go back and fix it.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5260