TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Service! Very prompt staff and professional response every time we needed it! Great job guys!
Date published: 2022-06-07
Rated 5 out of 5 by from Great thanks Great experience love being able to just not worry so much
Date published: 2022-06-07
Rated 5 out of 5 by from My Turbo Tax Rev It was easy and confusing. i did have a few problems, but I figured it out. I will use it in the nurture.
Date published: 2022-06-07
Rated 4 out of 5 by from Review of Turbo Tax It was an easy system to use. I liked the notifications anytime my tax expert reached out to me so I could give a prompt response and get the documentation needed to her.
Date published: 2022-06-07
Rated 1 out of 5 by from clunky and odd that agents can't share screen I had to do my taxes myself to guess what to pay to avoid penalty. I used turbotax and paid just to learn several weeks later (from the IRS) that the ACH withdrawal from savings didn't go through. At that point I was 2 weeks into waiting for the full service agent but with no idea of timeline. It took 6 weeks to get taxes done and only because I told them I was going to have to pay penalty because TT never let me know it didn't go through. On top of that, the agent treated me like someone who had paid (less urgent) because I was marked as such by TT. Finally, when it was time to review my taxes, I have to pay first before seeing them? And the agent can't actually share a screen to walk me through it? It was really clunky and frustrating. The agent was super nice and helpful but the process was awful and cost me money.
Date published: 2022-06-07
Rated 5 out of 5 by from The Best Experience My expert was fast to respond, very knowledgable and sympatheic which is always nice.
Date published: 2022-06-07
Rated 1 out of 5 by from Very poor experience overall Although John was very helpful, I cannot say the same about any of the other people I interfaced with at Turbotax. My session first started in March. After spending hours collecting documents and uploading them on Turbotax, I was told that my file had been provided to the quality team for review. This is where everything broke down. The tax expert asked me to file an extension despite having a week for review. Soon thereafter, I received a generic message from my tax expert thereafter, stating that Turbotax was going through some changes and as a result, tax experts will be available less than what they were. I did not hear from my tax expert thereafter despite attempts to message her. To this day, I'm unsure of what happened to her. Turbotax dod not even send me a message to notify me. All of a sudden, I saw that another expert had been assigned to me. This expert did not attempt to contact me. After a few days, I got an email from TurboTax stating that I was no longer part of full service. There was no explanation or detail provided. I called up customer support on 4 different occasions. The first 2 reps stated that they will look into it whereas the last 2 reps stated that they were unaware what has happened to my file and why i am in this predicament. After enrolling another time in TurboTax full service, John was able to help me complete my taxes in 2 weeks. The whole experience was surprisingly poor. For one of the most prominent financial companies to be unable to deliver on a basic promise was shocking. It took over 3 months for my taxes to be completed whereas John was able to get them done in 2 weeks. The lack of communication was the most frustrating part of this whole experience. Even simple best practices such as documentation of notes from the previous experts prior to leaving was lacking. Safe to say I will never be using this service again.
Date published: 2022-06-07
Rated 5 out of 5 by from GREAT FAST EASY AND RELIABLE, BEEN USING THEM FOR YEARS NEVER HAD A PROBLEM
Date published: 2022-06-07
Rated 2 out of 5 by from Turbo tax is fair Turbotax helped me with all my issues except getting my taxes filed
Date published: 2022-06-07
Rated 5 out of 5 by from Easy to Use I used to do it with People but after I learn about Turbo Tax is so much easier and less expensive
Date published: 2022-06-07
All TurboTax® Offerings Reviews - Page 525
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Service! Very prompt staff and professional response every time we needed it! Great job guys!
Date published: 2022-06-07
Rated 5 out of 5 by from Great thanks Great experience love being able to just not worry so much
Date published: 2022-06-07
Rated 5 out of 5 by from My Turbo Tax Rev It was easy and confusing. i did have a few problems, but I figured it out. I will use it in the nurture.
Date published: 2022-06-07
Rated 4 out of 5 by from Review of Turbo Tax It was an easy system to use. I liked the notifications anytime my tax expert reached out to me so I could give a prompt response and get the documentation needed to her.
Date published: 2022-06-07
Rated 1 out of 5 by from clunky and odd that agents can't share screen I had to do my taxes myself to guess what to pay to avoid penalty. I used turbotax and paid just to learn several weeks later (from the IRS) that the ACH withdrawal from savings didn't go through. At that point I was 2 weeks into waiting for the full service agent but with no idea of timeline. It took 6 weeks to get taxes done and only because I told them I was going to have to pay penalty because TT never let me know it didn't go through. On top of that, the agent treated me like someone who had paid (less urgent) because I was marked as such by TT. Finally, when it was time to review my taxes, I have to pay first before seeing them? And the agent can't actually share a screen to walk me through it? It was really clunky and frustrating. The agent was super nice and helpful but the process was awful and cost me money.
Date published: 2022-06-07
Rated 5 out of 5 by from The Best Experience My expert was fast to respond, very knowledgable and sympatheic which is always nice.
Date published: 2022-06-07
Rated 1 out of 5 by from Very poor experience overall Although John was very helpful, I cannot say the same about any of the other people I interfaced with at Turbotax. My session first started in March. After spending hours collecting documents and uploading them on Turbotax, I was told that my file had been provided to the quality team for review. This is where everything broke down. The tax expert asked me to file an extension despite having a week for review. Soon thereafter, I received a generic message from my tax expert thereafter, stating that Turbotax was going through some changes and as a result, tax experts will be available less than what they were. I did not hear from my tax expert thereafter despite attempts to message her. To this day, I'm unsure of what happened to her. Turbotax dod not even send me a message to notify me. All of a sudden, I saw that another expert had been assigned to me. This expert did not attempt to contact me. After a few days, I got an email from TurboTax stating that I was no longer part of full service. There was no explanation or detail provided. I called up customer support on 4 different occasions. The first 2 reps stated that they will look into it whereas the last 2 reps stated that they were unaware what has happened to my file and why i am in this predicament. After enrolling another time in TurboTax full service, John was able to help me complete my taxes in 2 weeks. The whole experience was surprisingly poor. For one of the most prominent financial companies to be unable to deliver on a basic promise was shocking. It took over 3 months for my taxes to be completed whereas John was able to get them done in 2 weeks. The lack of communication was the most frustrating part of this whole experience. Even simple best practices such as documentation of notes from the previous experts prior to leaving was lacking. Safe to say I will never be using this service again.
Date published: 2022-06-07
Rated 5 out of 5 by from GREAT FAST EASY AND RELIABLE, BEEN USING THEM FOR YEARS NEVER HAD A PROBLEM
Date published: 2022-06-07
Rated 2 out of 5 by from Turbo tax is fair Turbotax helped me with all my issues except getting my taxes filed
Date published: 2022-06-07
Rated 5 out of 5 by from Easy to Use I used to do it with People but after I learn about Turbo Tax is so much easier and less expensive
Date published: 2022-06-07
All TurboTax® Offerings Reviews - Page 525