TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Life is good!!! Went with a live expert this year due to some tax issues. She was VERY helpful! She walked me through my problem areas.
Date published: 2023-03-27
Rated 4 out of 5 by from insane "Experts" were not much help. May b ok for simple returns but I have business and farm returns to do. They were of little help. Probably used Turbo for the last time. They said I did not file with Turbo last year-I did_ so none of the info was imported. I spent a long time entering info -personal, interest, depreciation , charity groups and more.
Date published: 2023-03-27
Rated 5 out of 5 by from turbo tax is great with turbo tax i felt very indepw endat and sure of what i was doing
Date published: 2023-03-27
Rated 5 out of 5 by from Turbotax saved my day! For various reasons my tax return was very complicated. I got stuck and felt the stress growing a little too much. I got in contact with an accountant (Ronald). He stayed with me on the phone for more than an hour. Never did he get impatient or unengaged. The problem got solved and I have now filed the return. Thanks Ronald!
Date published: 2023-03-27
Rated 3 out of 5 by from Okay seems expensive give me the option to choose the standard deduction upfront to save me time.
Date published: 2023-03-27
Rated 5 out of 5 by from Great experience! Both the assistant and tax preparer were excellent and guided me through every step :)
Date published: 2023-03-27
Rated 5 out of 5 by from Works for you not against you Great Double checking and protection to ensure proper tax filing
Date published: 2023-03-27
Rated 5 out of 5 by from Good Service Quick guided and easy to follow, double checks for accuracy and automated help along the way makes it easy. Been using turbo tax for years.
Date published: 2023-03-27
Rated 2 out of 5 by from Hidden Fees The return process was easy even though turbo tax does not give you all of the options to allow you to make the best financial decision. Then once it is time to pay they charge you an additional $39.00 for taking the cost of the refund out of your return. That is not stated anywhere. It would help if they present all the cost upfront.
Date published: 2023-03-27
Rated 5 out of 5 by from As usual, Turbo Tax is terrific!!! I've been using Turbo Tax for years. The IRS did not accept my efile last year but it was not a software issue. So although I filed by paper I still used good old Turbo Tax for my computations.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5218
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Life is good!!! Went with a live expert this year due to some tax issues. She was VERY helpful! She walked me through my problem areas.
Date published: 2023-03-27
Rated 4 out of 5 by from insane "Experts" were not much help. May b ok for simple returns but I have business and farm returns to do. They were of little help. Probably used Turbo for the last time. They said I did not file with Turbo last year-I did_ so none of the info was imported. I spent a long time entering info -personal, interest, depreciation , charity groups and more.
Date published: 2023-03-27
Rated 5 out of 5 by from turbo tax is great with turbo tax i felt very indepw endat and sure of what i was doing
Date published: 2023-03-27
Rated 5 out of 5 by from Turbotax saved my day! For various reasons my tax return was very complicated. I got stuck and felt the stress growing a little too much. I got in contact with an accountant (Ronald). He stayed with me on the phone for more than an hour. Never did he get impatient or unengaged. The problem got solved and I have now filed the return. Thanks Ronald!
Date published: 2023-03-27
Rated 3 out of 5 by from Okay seems expensive give me the option to choose the standard deduction upfront to save me time.
Date published: 2023-03-27
Rated 5 out of 5 by from Great experience! Both the assistant and tax preparer were excellent and guided me through every step :)
Date published: 2023-03-27
Rated 5 out of 5 by from Works for you not against you Great Double checking and protection to ensure proper tax filing
Date published: 2023-03-27
Rated 5 out of 5 by from Good Service Quick guided and easy to follow, double checks for accuracy and automated help along the way makes it easy. Been using turbo tax for years.
Date published: 2023-03-27
Rated 2 out of 5 by from Hidden Fees The return process was easy even though turbo tax does not give you all of the options to allow you to make the best financial decision. Then once it is time to pay they charge you an additional $39.00 for taking the cost of the refund out of your return. That is not stated anywhere. It would help if they present all the cost upfront.
Date published: 2023-03-27
Rated 5 out of 5 by from As usual, Turbo Tax is terrific!!! I've been using Turbo Tax for years. The IRS did not accept my efile last year but it was not a software issue. So although I filed by paper I still used good old Turbo Tax for my computations.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5218