TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy to Use Turbo Tax is quite easy to use. They do a good job of walking you through some of the more difficult things and I like how you can leave off at pretty much any point and just come back to it when you have more info or more time.
Date published: 2023-04-01
Rated 5 out of 5 by from turbo tax easiest way to file at the beginning I was with no clue of what to do or where to start but having every step well explained and having turbo tax taking you to the next step with only one click makes that filing your taxes become a learning experience.
Date published: 2023-04-01
Rated 3 out of 5 by from SALE OF RENTAL PROPERTIES VERY CONFUSING WHEN I NEED TO ENTER MY RENTAL PROPERTY THAT WAS SOLD WHILE PARTIALLY RENTED FOR THE YEAR. POOR GUIDANCE AS TO WHERE TO ADD SALES FEE, REMODELING, TAX, DEPRECIATION, ETC
Date published: 2023-04-01
Rated 4 out of 5 by from TurboTax was helpful as usual except for one issue TurboTax was more streamline this year. One problem was not being able to download all investments from our broker. They need to allow more MB for the files.
Date published: 2023-04-01
Rated 2 out of 5 by from Fees are getting out of control these fees are going up more and more each year. im likely to stop using this service. almost 200 dollars in fees for the lowest service
Date published: 2023-04-01
Rated 5 out of 5 by from Easy to Use Easy to Use, Walks you thru step by step. Highly recommend Turbo Tax
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax is nice Altho I appreciate most of the features of Turbo Tax, I didn't appreciate trying to add on charges at the end. Even once I revise the situation, it was still showing extra fees.
Date published: 2023-04-01
Rated 1 out of 5 by from BEWARE! TurboTax has glitches-no customer service Took more than 6 hours. Several glitches, which I found work arounds for. Medical deductions would not allow me to edit. Called, spent 1 hour on the phone while the rep clicked around the screen, trying everything i had already done - no results. Finally told me that I'd have to file without the additional medical expenses/deductions included, or wipe the entire return and start from scratch! I asked for a complimentary filing fee - she could not do it, said she'd send a 20% discount code to my email. It never arrived. I asked how to make a complaint - she told me I had to phone and ask for a supervisor but she didn't know the number. She transferred me, I waited with music for 15 minutes and gave up. Afterwards, I wiped out the data in the Affordable Care Act screen and the ability to edit medical deductions reappeared. So after 1 hour on the phone, I fixed it myself and finally completed my returns 6 hours later. No discount, no ability to convey my extreme dissatisfaction to a supervisor. I have used TurboTax for 8 years but will look for a new option next year. The primary glitch seems to be with indicating you do not have a minimum dollar amount of medical deductions, then gaining those deductions thru the entry of IRS Form 1095-A data which puts you over the minimum, but locks you out of adding any other medical expenses. Infuriating and made 100% worse by the poor management of this customer issue.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is super easy to use. I’ve been using turbo tax for 9 years now, and it’s always super quick and easy. Thanks turbo tax
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is amazing! Excellent customer service, fast and easy to do! It couldn't have been easier.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 5192
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to Use Turbo Tax is quite easy to use. They do a good job of walking you through some of the more difficult things and I like how you can leave off at pretty much any point and just come back to it when you have more info or more time.
Date published: 2023-04-01
Rated 5 out of 5 by from turbo tax easiest way to file at the beginning I was with no clue of what to do or where to start but having every step well explained and having turbo tax taking you to the next step with only one click makes that filing your taxes become a learning experience.
Date published: 2023-04-01
Rated 3 out of 5 by from SALE OF RENTAL PROPERTIES VERY CONFUSING WHEN I NEED TO ENTER MY RENTAL PROPERTY THAT WAS SOLD WHILE PARTIALLY RENTED FOR THE YEAR. POOR GUIDANCE AS TO WHERE TO ADD SALES FEE, REMODELING, TAX, DEPRECIATION, ETC
Date published: 2023-04-01
Rated 4 out of 5 by from TurboTax was helpful as usual except for one issue TurboTax was more streamline this year. One problem was not being able to download all investments from our broker. They need to allow more MB for the files.
Date published: 2023-04-01
Rated 2 out of 5 by from Fees are getting out of control these fees are going up more and more each year. im likely to stop using this service. almost 200 dollars in fees for the lowest service
Date published: 2023-04-01
Rated 5 out of 5 by from Easy to Use Easy to Use, Walks you thru step by step. Highly recommend Turbo Tax
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax is nice Altho I appreciate most of the features of Turbo Tax, I didn't appreciate trying to add on charges at the end. Even once I revise the situation, it was still showing extra fees.
Date published: 2023-04-01
Rated 1 out of 5 by from BEWARE! TurboTax has glitches-no customer service Took more than 6 hours. Several glitches, which I found work arounds for. Medical deductions would not allow me to edit. Called, spent 1 hour on the phone while the rep clicked around the screen, trying everything i had already done - no results. Finally told me that I'd have to file without the additional medical expenses/deductions included, or wipe the entire return and start from scratch! I asked for a complimentary filing fee - she could not do it, said she'd send a 20% discount code to my email. It never arrived. I asked how to make a complaint - she told me I had to phone and ask for a supervisor but she didn't know the number. She transferred me, I waited with music for 15 minutes and gave up. Afterwards, I wiped out the data in the Affordable Care Act screen and the ability to edit medical deductions reappeared. So after 1 hour on the phone, I fixed it myself and finally completed my returns 6 hours later. No discount, no ability to convey my extreme dissatisfaction to a supervisor. I have used TurboTax for 8 years but will look for a new option next year. The primary glitch seems to be with indicating you do not have a minimum dollar amount of medical deductions, then gaining those deductions thru the entry of IRS Form 1095-A data which puts you over the minimum, but locks you out of adding any other medical expenses. Infuriating and made 100% worse by the poor management of this customer issue.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is super easy to use. I’ve been using turbo tax for 9 years now, and it’s always super quick and easy. Thanks turbo tax
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is amazing! Excellent customer service, fast and easy to do! It couldn't have been easier.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 5192