TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax makes it easy A couple of things I like about TurboTax, are that they bring over information from previous years, and they make the process easy to understand.
Date published: 2023-03-27
Rated 1 out of 5 by from I have used Turbo Tax for approximate 20 years. I have used Turbo Tax Software for approximate 20 years
Date published: 2023-03-27
Rated 5 out of 5 by from Easy to use I've filed with Turbo Tax the last 5 years and i never have a problem , it's a easy to use service & if i need any help along the way there is always the option to speak to a CPA live which I think is a great service !
Date published: 2023-03-27
Rated 5 out of 5 by from Gteat I had an easy time of things and it was nice to learn as I went
Date published: 2023-03-27
Rated 1 out of 5 by from When they make an error they don't stand behind it I received a letter from IRS for my 2020 filing, showing in detail 22 items that TurboTax had reported incorrectly. I had used the import feature to import data from different investment companies. Called TurboTax multiple times, talked to representatives that said they would investigate and get back to me and never did. They said filer needs to check what has been imported. I had to pay the difference and a penalty to IRS.
Date published: 2023-03-27
Rated 5 out of 5 by from Using turbo tax for over 20 years I have been using turbo tax to do my income tax for over 20 years. It is easy to use. I have had rental property, bought and sold property, several investments. It has been able to handle all complexities. I highly recommend using them.
Date published: 2023-03-27
Rated 3 out of 5 by from Final Steps are Agonizing and Confusing I have TT for decades. Normally, I would give it 4-5 stars but this year's final steps of e-filing, paying the state fee, printing the forms, etc. was especially frustrating. It takes almost as long as walking thru the program! This year, one of the last screens indicated, even though I e-filed, I still needed to print and mail forms. That is new, so I tried to verify using the help menu. I could never get an actual answer to that question. Is that only if paying to the State by check? Or in all situations? No clue. Help wasn't.
Date published: 2023-03-27
Rated 5 out of 5 by from Wonderful Flawless and efficient for maximum efficacy every time
Date published: 2023-03-27
Rated 2 out of 5 by from Next year: H & R Block Turbo Tax software is way too pricey, this is the last year I'll use it. For reasons I won't state right now, I didn't personally want to use TurboTax this year. But next year: Not at all.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax Review I think Turbo Tax is awesome. Frustrating some times, but mostly really good.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5192
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax makes it easy A couple of things I like about TurboTax, are that they bring over information from previous years, and they make the process easy to understand.
Date published: 2023-03-27
Rated 1 out of 5 by from I have used Turbo Tax for approximate 20 years. I have used Turbo Tax Software for approximate 20 years
Date published: 2023-03-27
Rated 5 out of 5 by from Easy to use I've filed with Turbo Tax the last 5 years and i never have a problem , it's a easy to use service & if i need any help along the way there is always the option to speak to a CPA live which I think is a great service !
Date published: 2023-03-27
Rated 5 out of 5 by from Gteat I had an easy time of things and it was nice to learn as I went
Date published: 2023-03-27
Rated 1 out of 5 by from When they make an error they don't stand behind it I received a letter from IRS for my 2020 filing, showing in detail 22 items that TurboTax had reported incorrectly. I had used the import feature to import data from different investment companies. Called TurboTax multiple times, talked to representatives that said they would investigate and get back to me and never did. They said filer needs to check what has been imported. I had to pay the difference and a penalty to IRS.
Date published: 2023-03-27
Rated 5 out of 5 by from Using turbo tax for over 20 years I have been using turbo tax to do my income tax for over 20 years. It is easy to use. I have had rental property, bought and sold property, several investments. It has been able to handle all complexities. I highly recommend using them.
Date published: 2023-03-27
Rated 3 out of 5 by from Final Steps are Agonizing and Confusing I have TT for decades. Normally, I would give it 4-5 stars but this year's final steps of e-filing, paying the state fee, printing the forms, etc. was especially frustrating. It takes almost as long as walking thru the program! This year, one of the last screens indicated, even though I e-filed, I still needed to print and mail forms. That is new, so I tried to verify using the help menu. I could never get an actual answer to that question. Is that only if paying to the State by check? Or in all situations? No clue. Help wasn't.
Date published: 2023-03-27
Rated 5 out of 5 by from Wonderful Flawless and efficient for maximum efficacy every time
Date published: 2023-03-27
Rated 2 out of 5 by from Next year: H & R Block Turbo Tax software is way too pricey, this is the last year I'll use it. For reasons I won't state right now, I didn't personally want to use TurboTax this year. But next year: Not at all.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax Review I think Turbo Tax is awesome. Frustrating some times, but mostly really good.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5192