TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Fast & Easy! TurboTax makes filing your taxes not so cumbersome. It gets easier every year we continue to use the service. I recommend to everyone!
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo tax Supper easy ans very understanding walked me though the steps
Date published: 2023-03-28
Rated 5 out of 5 by from TurboTax is Great I've been using it for 8 years and I love it! Such an intuitive program, easy to use!
Date published: 2023-03-28
Rated 5 out of 5 by from TurboTax is a Fast and Super Experience Easy to use and follow instructions. Large letters and colors keep my attention.
Date published: 2023-03-28
Rated 1 out of 5 by from Cannot decline Audit Defense Because I cannot decline Audit Defense plus working with a great woman Custom Support rep and then have my live phone dropped for about 30 minutes I now have to mail my fed and state tax returns. Worse and more frustrating experience I had in about 15 years of filing online.
Date published: 2023-03-28
Rated 5 out of 5 by from Easier than ever. Always well explained. I've been using Turbo Tax for maybe a decade, and although not as fun as just handing my stuff to an accountant, I like that I get to learn a good deal about the tax system.
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax Review from a longtime user This works well as it has always done in the past. I like the feature where I can download some of my documents and it works quite well. My only complaint this year is when I entered the credit card payment information for my Fed Tax, the program suggested I print before I send so I did. 45 minutes later (I have a slow printer) I was ready to hit send but had to again enter the credit card info. I am happy it apparently timed out, but would have preferred knowing before having to enter it again. Thx
Date published: 2023-03-28
Rated 5 out of 5 by from turbo tax is awesome the lady helping me did an absolutely amazing job!
Date published: 2023-03-28
Rated 1 out of 5 by from Audit Defense - could not decline Worse experience in about 15 years of filing online. Got a screen which gave a choices of NO THANKS and adds AUDIT DEFENSE I chose NO THANKS Much later screen I was able to remove $45.00 from the payment screen. A few screens later Audit Defense gave 2 choices. PAY WITH A CREDIT CARD or pay with my Federal return. Worked with a great woman customer service rep, She was great but half hour later my live called was dropped.
Date published: 2023-03-28
Rated 4 out of 5 by from Completed taxes with Turbo Tax I always use Turbo Tax and it's what Costco sells.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5152
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast & Easy! TurboTax makes filing your taxes not so cumbersome. It gets easier every year we continue to use the service. I recommend to everyone!
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo tax Supper easy ans very understanding walked me though the steps
Date published: 2023-03-28
Rated 5 out of 5 by from TurboTax is Great I've been using it for 8 years and I love it! Such an intuitive program, easy to use!
Date published: 2023-03-28
Rated 5 out of 5 by from TurboTax is a Fast and Super Experience Easy to use and follow instructions. Large letters and colors keep my attention.
Date published: 2023-03-28
Rated 1 out of 5 by from Cannot decline Audit Defense Because I cannot decline Audit Defense plus working with a great woman Custom Support rep and then have my live phone dropped for about 30 minutes I now have to mail my fed and state tax returns. Worse and more frustrating experience I had in about 15 years of filing online.
Date published: 2023-03-28
Rated 5 out of 5 by from Easier than ever. Always well explained. I've been using Turbo Tax for maybe a decade, and although not as fun as just handing my stuff to an accountant, I like that I get to learn a good deal about the tax system.
Date published: 2023-03-28
Rated 4 out of 5 by from TurboTax Review from a longtime user This works well as it has always done in the past. I like the feature where I can download some of my documents and it works quite well. My only complaint this year is when I entered the credit card payment information for my Fed Tax, the program suggested I print before I send so I did. 45 minutes later (I have a slow printer) I was ready to hit send but had to again enter the credit card info. I am happy it apparently timed out, but would have preferred knowing before having to enter it again. Thx
Date published: 2023-03-28
Rated 5 out of 5 by from turbo tax is awesome the lady helping me did an absolutely amazing job!
Date published: 2023-03-28
Rated 1 out of 5 by from Audit Defense - could not decline Worse experience in about 15 years of filing online. Got a screen which gave a choices of NO THANKS and adds AUDIT DEFENSE I chose NO THANKS Much later screen I was able to remove $45.00 from the payment screen. A few screens later Audit Defense gave 2 choices. PAY WITH A CREDIT CARD or pay with my Federal return. Worked with a great woman customer service rep, She was great but half hour later my live called was dropped.
Date published: 2023-03-28
Rated 4 out of 5 by from Completed taxes with Turbo Tax I always use Turbo Tax and it's what Costco sells.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5152