TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Turbo tax was excellent Informative and effortless. Great that if needed you have a live person
Date published: 2021-05-18
Rated 5 out of 5 by from So easy to use Very user friendly and affordable. I will use it again.
Date published: 2021-05-18
Rated 5 out of 5 by from Pretty easy breezy Im glad that this was quick and easy to do. I would definitely recommend to any one who may not have a complicated tax filing. Will most likely do this again next year
Date published: 2021-05-18
Rated 4 out of 5 by from Good experience...but not great Well I had a schedule k-1 issue that even when I went through the chat and live call (which I paid for) the agent could not offer me any help. She spent as much time looking up acronyms and referencing the IRS web page and just reading aloud information that did absolutely no help at all. I ended up just dumping numbers into the system and know that I will have to call and pay to speak with another accountant tomorrow and get some actual help. Sorry. She was super nice but not an expert. I will try chatting again tomorrow and maybe someone can help me when I have to do my amendment!
Date published: 2021-05-18
Rated 3 out of 5 by from Meh I went with the more expensive product so I could upload my w2s, but then had to correct errors, so I ended up doing a lot of the typing myself. Wasn't worth the extra money.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax wasn't as scary as I thought! It was easier than I thought it would be, not scary at all. I will be using Turbotax to refile my 2019 which I wasn't able to do due to health issues. Thank you for making this so comfortable and easy.
Date published: 2021-05-18
Rated 3 out of 5 by from 2020 Tax Filing Season Turbo Tax required nearly 4 hours to run through the software. None of my previous year data carried over from 2019 Turbo Tax files! None of the opportunities to automatically load data worked; W-2, 1099-INT, 1099-MORT, etc. Note: every institution remained the same, so to re-type of data defeats the reason to file with Turbo Tax.
Date published: 2021-05-18
Rated 1 out of 5 by from no transfer of loss carry forward to state #is 0 people are good. phone robot is just too bad to describe ie does not listen to answers, asks for unrelated stuff wastes both my and your co time, dose not understand English. when you call back dose not respond to hello etc. thru put may be cause of some bad design is the rest.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to use. Files my taxes in one night! Easy to use. Did my taxes in one night. It was great
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo is Awesome I received a lot of support and the tool is easy to use.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 514
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo tax was excellent Informative and effortless. Great that if needed you have a live person
Date published: 2021-05-18
Rated 5 out of 5 by from So easy to use Very user friendly and affordable. I will use it again.
Date published: 2021-05-18
Rated 5 out of 5 by from Pretty easy breezy Im glad that this was quick and easy to do. I would definitely recommend to any one who may not have a complicated tax filing. Will most likely do this again next year
Date published: 2021-05-18
Rated 4 out of 5 by from Good experience...but not great Well I had a schedule k-1 issue that even when I went through the chat and live call (which I paid for) the agent could not offer me any help. She spent as much time looking up acronyms and referencing the IRS web page and just reading aloud information that did absolutely no help at all. I ended up just dumping numbers into the system and know that I will have to call and pay to speak with another accountant tomorrow and get some actual help. Sorry. She was super nice but not an expert. I will try chatting again tomorrow and maybe someone can help me when I have to do my amendment!
Date published: 2021-05-18
Rated 3 out of 5 by from Meh I went with the more expensive product so I could upload my w2s, but then had to correct errors, so I ended up doing a lot of the typing myself. Wasn't worth the extra money.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax wasn't as scary as I thought! It was easier than I thought it would be, not scary at all. I will be using Turbotax to refile my 2019 which I wasn't able to do due to health issues. Thank you for making this so comfortable and easy.
Date published: 2021-05-18
Rated 3 out of 5 by from 2020 Tax Filing Season Turbo Tax required nearly 4 hours to run through the software. None of my previous year data carried over from 2019 Turbo Tax files! None of the opportunities to automatically load data worked; W-2, 1099-INT, 1099-MORT, etc. Note: every institution remained the same, so to re-type of data defeats the reason to file with Turbo Tax.
Date published: 2021-05-18
Rated 1 out of 5 by from no transfer of loss carry forward to state #is 0 people are good. phone robot is just too bad to describe ie does not listen to answers, asks for unrelated stuff wastes both my and your co time, dose not understand English. when you call back dose not respond to hello etc. thru put may be cause of some bad design is the rest.
Date published: 2021-05-18
Rated 5 out of 5 by from Easy to use. Files my taxes in one night! Easy to use. Did my taxes in one night. It was great
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo is Awesome I received a lot of support and the tool is easy to use.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 514