TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Too expensive It has gone from free to $25 now to $130. Just too expensive.
Date published: 2023-04-01
Rated 5 out of 5 by from Great One hour time. State and Federal. Worth it. I loved saving my time
Date published: 2023-04-01
Rated 4 out of 5 by from Not as Good As Previous Years I didn't like how each section made me go back and then start a new section. It would have been better had it flowed better and been less repetitive if that makes sense. I used the Premium Live support because we had stuff this year we'd not previously had, and I didn't feel the experts were really experts. Most were just using Google and even at times I answered my own questions. One expert misinformed me on where to put something. So I don't really recommend that service if you have something complicated. I think for a very basic return, even for a business, it is good enough. This year, we probably would have had better luck with an actual accountant. I will use it next year, as I expect our return to go back to being more simple. I like they offer fast ways to get your refund for no additional cost also. That's great for people who are struggling right now. That's a partner program with Credit Karma.
Date published: 2023-04-01
Rated 5 out of 5 by from Fast and Easy It was easy to import information and complete the information.
Date published: 2023-04-01
Rated 5 out of 5 by from FANTASTIC Easy to process and I felt at ease with Michael, my tax expert. The overall process was very quick.
Date published: 2023-04-01
Rated 5 out of 5 by from Easy, Helpful and Fast It was quick, where i got stuck the help bar was very informative
Date published: 2023-04-01
Rated 5 out of 5 by from Live expert was fantastic Pat helped alleviate my concerns and made me comfortable hitting submit
Date published: 2023-04-01
Rated 5 out of 5 by from Thank You Turbo Tax! Each year it get's easier and so much thanks to Turbo Tax! I still get stressed but only because I procrastanate and with your help it is over!
Date published: 2023-04-01
Rated 5 out of 5 by from turbotax is awesome This was easy and helpful. I will use it again next year.
Date published: 2023-04-01
Rated 4 out of 5 by from been using for 25 years I have engaged with the help person they are great. It is hard to find the contract information to call them. For the first time I had a tech problem the software would not update, which was a major inconvenience, the tech person had me reinstall TurboTax and stayed with me until it was working again.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 5113
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too expensive It has gone from free to $25 now to $130. Just too expensive.
Date published: 2023-04-01
Rated 5 out of 5 by from Great One hour time. State and Federal. Worth it. I loved saving my time
Date published: 2023-04-01
Rated 4 out of 5 by from Not as Good As Previous Years I didn't like how each section made me go back and then start a new section. It would have been better had it flowed better and been less repetitive if that makes sense. I used the Premium Live support because we had stuff this year we'd not previously had, and I didn't feel the experts were really experts. Most were just using Google and even at times I answered my own questions. One expert misinformed me on where to put something. So I don't really recommend that service if you have something complicated. I think for a very basic return, even for a business, it is good enough. This year, we probably would have had better luck with an actual accountant. I will use it next year, as I expect our return to go back to being more simple. I like they offer fast ways to get your refund for no additional cost also. That's great for people who are struggling right now. That's a partner program with Credit Karma.
Date published: 2023-04-01
Rated 5 out of 5 by from Fast and Easy It was easy to import information and complete the information.
Date published: 2023-04-01
Rated 5 out of 5 by from FANTASTIC Easy to process and I felt at ease with Michael, my tax expert. The overall process was very quick.
Date published: 2023-04-01
Rated 5 out of 5 by from Easy, Helpful and Fast It was quick, where i got stuck the help bar was very informative
Date published: 2023-04-01
Rated 5 out of 5 by from Live expert was fantastic Pat helped alleviate my concerns and made me comfortable hitting submit
Date published: 2023-04-01
Rated 5 out of 5 by from Thank You Turbo Tax! Each year it get's easier and so much thanks to Turbo Tax! I still get stressed but only because I procrastanate and with your help it is over!
Date published: 2023-04-01
Rated 5 out of 5 by from turbotax is awesome This was easy and helpful. I will use it again next year.
Date published: 2023-04-01
Rated 4 out of 5 by from been using for 25 years I have engaged with the help person they are great. It is hard to find the contract information to call them. For the first time I had a tech problem the software would not update, which was a major inconvenience, the tech person had me reinstall TurboTax and stayed with me until it was working again.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 5113