TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Easy Peasy A little frustrating just because it's taxes but I love that TurboTax updates my account info and prefills a lot of things. This was my 7th year using Turbo Tax and I do not think I am ever going to another product!!
Date published: 2023-03-29
Rated 5 out of 5 by from Great Easy,.............................................
Date published: 2023-03-29
Rated 5 out of 5 by from Thank you TurboTax Steven assisted me. He was patient, friendly and a great help.
Date published: 2023-03-29
Rated 5 out of 5 by from TT every year less than an hour to file no issues. adding more characters here because it said my review is too short, so here's more words
Date published: 2023-03-29
Rated 1 out of 5 by from Hidden Fees Will Make this my last year with Turbo I was automatically in the premier price point with no option to change. After a call with a customer service agent, she recommended I start over. I started over and spent multiple hours on my return yet could still not downgrade my service. I would hope your service agents know the service and could at least tell me if I was ineligible to downgrade but apparently your fee system is hidden even to them. Unless I am reiumbursed for this return, this will be my last year as a TurboTax customer.
Date published: 2023-03-29
Rated 5 out of 5 by from It was easy to use the software and understand. The live chat was really helpful for any questions I had.
Date published: 2023-03-29
Rated 5 out of 5 by from easy to file.. Just want to thank turbo tax for this free filing site.
Date published: 2023-03-29
Rated 2 out of 5 by from Too pricy I paid $118 filing for two states with a combined return of $70... Please..
Date published: 2023-03-29
Rated 2 out of 5 by from Glitchy Overall things worked as one would expect but the further into you get into the refund the glitchy the program would get. Anything from the page freeze and needing to be refreshed to the side scroll bar disappearing so you cannot move up and down the screen to hit the "next" or "back" buttons on each page. Each problem required me to fully log out and log back in and start the section I was on all over again. I also ran into the same issue I has last year with my Minnesota Renters Tax refund form. When I input my property ID it requires periods between numbers but the software rejects that. When I remove the periods it then says I have an invalid property ID.
Date published: 2023-03-29
Rated 5 out of 5 by from So easy, so fast. Love it! Thank you Turbo Tax. You make it easy and fast and resourceful.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5052
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Peasy A little frustrating just because it's taxes but I love that TurboTax updates my account info and prefills a lot of things. This was my 7th year using Turbo Tax and I do not think I am ever going to another product!!
Date published: 2023-03-29
Rated 5 out of 5 by from Great Easy,.............................................
Date published: 2023-03-29
Rated 5 out of 5 by from Thank you TurboTax Steven assisted me. He was patient, friendly and a great help.
Date published: 2023-03-29
Rated 5 out of 5 by from TT every year less than an hour to file no issues. adding more characters here because it said my review is too short, so here's more words
Date published: 2023-03-29
Rated 1 out of 5 by from Hidden Fees Will Make this my last year with Turbo I was automatically in the premier price point with no option to change. After a call with a customer service agent, she recommended I start over. I started over and spent multiple hours on my return yet could still not downgrade my service. I would hope your service agents know the service and could at least tell me if I was ineligible to downgrade but apparently your fee system is hidden even to them. Unless I am reiumbursed for this return, this will be my last year as a TurboTax customer.
Date published: 2023-03-29
Rated 5 out of 5 by from It was easy to use the software and understand. The live chat was really helpful for any questions I had.
Date published: 2023-03-29
Rated 5 out of 5 by from easy to file.. Just want to thank turbo tax for this free filing site.
Date published: 2023-03-29
Rated 2 out of 5 by from Too pricy I paid $118 filing for two states with a combined return of $70... Please..
Date published: 2023-03-29
Rated 2 out of 5 by from Glitchy Overall things worked as one would expect but the further into you get into the refund the glitchy the program would get. Anything from the page freeze and needing to be refreshed to the side scroll bar disappearing so you cannot move up and down the screen to hit the "next" or "back" buttons on each page. Each problem required me to fully log out and log back in and start the section I was on all over again. I also ran into the same issue I has last year with my Minnesota Renters Tax refund form. When I input my property ID it requires periods between numbers but the software rejects that. When I remove the periods it then says I have an invalid property ID.
Date published: 2023-03-29
Rated 5 out of 5 by from So easy, so fast. Love it! Thank you Turbo Tax. You make it easy and fast and resourceful.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5052