TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
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Rated 5 out of 5 by
KitaDo from
Easy Peasy
A little frustrating just because it's taxes but I love that TurboTax updates my account info and prefills a lot of things. This was my 7th year using Turbo Tax and I do not think I am ever going to another product!!
Date published: 2023-03-29
Rated 5 out of 5 by
Hatfieldz from
Great
Easy,.............................................
Date published: 2023-03-29
Rated 5 out of 5 by
Different Clint from
Thank you TurboTax
Steven assisted me. He was patient, friendly and a great help.
Date published: 2023-03-29
Rated 5 out of 5 by
esnyiids from
TT every year
less than an hour to file no issues. adding more characters here because it said my review is too short, so here's more words
Date published: 2023-03-29
Rated 1 out of 5 by
RBrown47 from
Hidden Fees Will Make this my last year with Turbo
I was automatically in the premier price point with no option to change. After a call with a customer service agent, she recommended I start over. I started over and spent multiple hours on my return yet could still not downgrade my service. I would hope your service agents know the service and could at least tell me if I was ineligible to downgrade but apparently your fee system is hidden even to them. Unless I am reiumbursed for this return, this will be my last year as a TurboTax customer.
Date published: 2023-03-29
Rated 5 out of 5 by
rdvarma from
It was easy to use the software and understand.
The live chat was really helpful for any questions I had.
Date published: 2023-03-29
Rated 5 out of 5 by
Wilsyl from
easy to file..
Just want to thank turbo tax for this free filing site.
Date published: 2023-03-29
Rated 2 out of 5 by
Kevinwya from
Too pricy
I paid $118 filing for two states with a combined return of $70... Please..
Date published: 2023-03-29
Rated 2 out of 5 by
Aaron13613 from
Glitchy
Overall things worked as one would expect but the further into you get into the refund the glitchy the program would get. Anything from the page freeze and needing to be refreshed to the side scroll bar disappearing so you cannot move up and down the screen to hit the "next" or "back" buttons on each page. Each problem required me to fully log out and log back in and start the section I was on all over again. I also ran into the same issue I has last year with my Minnesota Renters Tax refund form. When I input my property ID it requires periods between numbers but the software rejects that. When I remove the periods it then says I have an invalid property ID.
Date published: 2023-03-29
Rated 5 out of 5 by
Tiffy B from
So easy, so fast. Love it!
Thank you Turbo Tax. You make it easy and fast and resourceful.
All TurboTax® Offerings Reviews - Page 5052
Date published: 2023-03-29
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
KitaDo from
Easy Peasy
A little frustrating just because it's taxes but I love that TurboTax updates my account info and prefills a lot of things. This was my 7th year using Turbo Tax and I do not think I am ever going to another product!!
Date published: 2023-03-29
Rated 5 out of 5 by
Hatfieldz from
Great
Easy,.............................................
Date published: 2023-03-29
Rated 5 out of 5 by
Different Clint from
Thank you TurboTax
Steven assisted me. He was patient, friendly and a great help.
Date published: 2023-03-29
Rated 5 out of 5 by
esnyiids from
TT every year
less than an hour to file no issues. adding more characters here because it said my review is too short, so here's more words
Date published: 2023-03-29
Rated 1 out of 5 by
RBrown47 from
Hidden Fees Will Make this my last year with Turbo
I was automatically in the premier price point with no option to change. After a call with a customer service agent, she recommended I start over. I started over and spent multiple hours on my return yet could still not downgrade my service. I would hope your service agents know the service and could at least tell me if I was ineligible to downgrade but apparently your fee system is hidden even to them. Unless I am reiumbursed for this return, this will be my last year as a TurboTax customer.
Date published: 2023-03-29
Rated 5 out of 5 by
rdvarma from
It was easy to use the software and understand.
The live chat was really helpful for any questions I had.
Date published: 2023-03-29
Rated 5 out of 5 by
Wilsyl from
easy to file..
Just want to thank turbo tax for this free filing site.
Date published: 2023-03-29
Rated 2 out of 5 by
Kevinwya from
Too pricy
I paid $118 filing for two states with a combined return of $70... Please..
Date published: 2023-03-29
Rated 2 out of 5 by
Aaron13613 from
Glitchy
Overall things worked as one would expect but the further into you get into the refund the glitchy the program would get. Anything from the page freeze and needing to be refreshed to the side scroll bar disappearing so you cannot move up and down the screen to hit the "next" or "back" buttons on each page. Each problem required me to fully log out and log back in and start the section I was on all over again. I also ran into the same issue I has last year with my Minnesota Renters Tax refund form. When I input my property ID it requires periods between numbers but the software rejects that. When I remove the periods it then says I have an invalid property ID.
Date published: 2023-03-29
Rated 5 out of 5 by
Tiffy B from
So easy, so fast. Love it!
Thank you Turbo Tax. You make it easy and fast and resourceful.
All TurboTax® Offerings Reviews - Page 5052
Date published: 2023-03-29