TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by
MadKate from
TurboTax is over priced and has poor advice
They charge way too much for what they offer. When you click on an explanation it is not written very well.
Date published: 2023-03-29
Rated 4 out of 5 by
ChazMMM from
Good Product for 2022
Straight forward and helpful. Had to allow trackers to be able to continue to efile.
Date published: 2023-03-29
Rated 4 out of 5 by
Megz81 from
Turbo tax is quick and cheap and always fast
I never had to call tax support because using turbo tax it’s so easy and walks you through it! I never did my taxes by myself before I was scared, now for 6 years I get all my Money back no paying 500 for someone else to do
Date published: 2023-03-29
Rated 5 out of 5 by
rabwestriver from
Turbo Tax 'DElux;
All information I needed was before me - thank you folks keep all I needed up-to-date.
Date published: 2023-03-29
Rated 2 out of 5 by
EMB175 from
Disapointed
I've used TurboTax for years and I've always been impressed and satisfied. Not this year...! 2 major issues. #1 and the biggest was the handling of deductible home mortgage interest. I actually and to answer the interview questions dishonestly to arrive at the correct amount that could be deducted. NO BUENO...! I went INSANE for over 2 weeks trying to make sense of the IRS publication and applying it to the TurboTax interview. In the end, I feel completely comfortable with my final allowable interest deduction but it was no thanks to the IRS publication or the TurboTax interview. The second issue was during step 2 of the final review. It showed my Bank Account # and Routing # as being the same. I went to correct it. The information was correct on the entry page but when I returned to the final review, still incorrect. So, I spun around in circles with that issue for a time as well. I finally moved on HOPING the information would actually be correct. When I reviewed my actual 1040 form, I saw that the information was in fact correct. My experience all of these years using TurboTax has always been very positive and stress free. NOT THIS YEAR! I sure hope to have a better experience next year. I'll move on to someone else if I don't...!
Date published: 2023-03-29
Rated 5 out of 5 by
Alex1222 from
Turbo Tax is great
Amy helped me today with my tax questions. She was very attentive and helped answer my questions efficiently.
Date published: 2023-03-29
Rated 1 out of 5 by
4baggerz21 from
Sure whatever
Thanks but it’s still a rip off and when I tried talking to someone in the chat they were not responding at all
Date published: 2023-03-29
Rated 5 out of 5 by
74aria from
Very good
Have been using TurboTax for several years and find it easy to use, no mistakes, and very accuratea
Date published: 2023-03-29
Rated 3 out of 5 by
Swim50 from
Not really satisfied
I checked the box to file free. When I got to the end I had a charge of $59.00. I checked the box to just pay that fee from my return, and I got charged another $39.00
Date published: 2023-03-29
Rated 5 out of 5 by
NinaGeorge from
Turbo Tax, Great Support!
Had one issue with 1099-R, spoke with a representative who walked me through the process. Very easy. She was quick, pleasant and thorough. Call took me less than 5 minutes and I was able to complete my filing.
All TurboTax® Offerings Reviews - Page 5046
Date published: 2023-03-29
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
MadKate from
TurboTax is over priced and has poor advice
They charge way too much for what they offer. When you click on an explanation it is not written very well.
Date published: 2023-03-29
Rated 4 out of 5 by
ChazMMM from
Good Product for 2022
Straight forward and helpful. Had to allow trackers to be able to continue to efile.
Date published: 2023-03-29
Rated 4 out of 5 by
Megz81 from
Turbo tax is quick and cheap and always fast
I never had to call tax support because using turbo tax it’s so easy and walks you through it! I never did my taxes by myself before I was scared, now for 6 years I get all my Money back no paying 500 for someone else to do
Date published: 2023-03-29
Rated 5 out of 5 by
rabwestriver from
Turbo Tax 'DElux;
All information I needed was before me - thank you folks keep all I needed up-to-date.
Date published: 2023-03-29
Rated 2 out of 5 by
EMB175 from
Disapointed
I've used TurboTax for years and I've always been impressed and satisfied. Not this year...! 2 major issues. #1 and the biggest was the handling of deductible home mortgage interest. I actually and to answer the interview questions dishonestly to arrive at the correct amount that could be deducted. NO BUENO...! I went INSANE for over 2 weeks trying to make sense of the IRS publication and applying it to the TurboTax interview. In the end, I feel completely comfortable with my final allowable interest deduction but it was no thanks to the IRS publication or the TurboTax interview. The second issue was during step 2 of the final review. It showed my Bank Account # and Routing # as being the same. I went to correct it. The information was correct on the entry page but when I returned to the final review, still incorrect. So, I spun around in circles with that issue for a time as well. I finally moved on HOPING the information would actually be correct. When I reviewed my actual 1040 form, I saw that the information was in fact correct. My experience all of these years using TurboTax has always been very positive and stress free. NOT THIS YEAR! I sure hope to have a better experience next year. I'll move on to someone else if I don't...!
Date published: 2023-03-29
Rated 5 out of 5 by
Alex1222 from
Turbo Tax is great
Amy helped me today with my tax questions. She was very attentive and helped answer my questions efficiently.
Date published: 2023-03-29
Rated 1 out of 5 by
4baggerz21 from
Sure whatever
Thanks but it’s still a rip off and when I tried talking to someone in the chat they were not responding at all
Date published: 2023-03-29
Rated 5 out of 5 by
74aria from
Very good
Have been using TurboTax for several years and find it easy to use, no mistakes, and very accuratea
Date published: 2023-03-29
Rated 3 out of 5 by
Swim50 from
Not really satisfied
I checked the box to file free. When I got to the end I had a charge of $59.00. I checked the box to just pay that fee from my return, and I got charged another $39.00
Date published: 2023-03-29
Rated 5 out of 5 by
NinaGeorge from
Turbo Tax, Great Support!
Had one issue with 1099-R, spoke with a representative who walked me through the process. Very easy. She was quick, pleasant and thorough. Call took me less than 5 minutes and I was able to complete my filing.
All TurboTax® Offerings Reviews - Page 5046
Date published: 2023-03-29