TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Receive BetterHelp and previous filing Great customer help With preparing my federal and state taxes
Date published: 2023-03-29
Rated 1 out of 5 by from TurboTax CHEATED Me on My 4th Year With Them This was my 4th year using TurboTax. The previous 3 years I used the PLUS Benefits option, which is $29, for the audit protection. This year I selected the same option. I started 2 days ago, but ran out of time & couldn’t go back to finish until today, 2 days later. All of a sudden TT tells me I don’t qualify for FREE Version…I selected PLUS for $29, that AIN’T “free.” So TT says I have to use DELUXE option which is $59 EACH: 1)Federal Return, 2)State Return, 3)MAX so that I have Audit Protection, for a total of $177! So I went from only having to pay $29 (maybe it was $29 for each, Federal &State, but that’s still only $58 TOTAL!) to having to pay $177!!! It wouldn’t even show me the PLUS option! I was a true believer in TurboTax, recommended to EVERYONE. It makes doing taxes YOURSELF pretty easy & costed “cents on the dollar” compared to services like H&R Block. However, that has all changed this year for me & doesn’t make sense! Careful everyone, they completely pulled the wool over my eyes this year & showed me that loyalty to their service means NOTHING. They are basically charging me almost my entire state return to pay for a bunch of services I will NEVER use, I only paid for PLUS FOR the 1 service I needed not included in FREE edition, audit protection, but now not only have to pay $59 each for federal & state returns, but also ANOTHER $59 to get audit protection cause I will NEVER use the other “benefits”! I am disgusted, this is a disgrace, NOTHING changed for me & my returns from past 3 years. Use @ your own discretion/peril…
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is helpfull I have filed several years with Turbo tax and it has been easy to understand and use. If you do need help, there are tabs that help explain what is needed. There is also helpful friendly support if you do need help.
Date published: 2023-03-29
Rated 1 out of 5 by from TurboTax won't accept my banking numbers that I in Tax turbo keeps changing the banking account number that put in.
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax makes filing so much easier. I have been a TurboTax customer for quite a few years now. I like how my information transfers from year to year. I appreciate how the software navigates through my tax scenarios and transforms that information to the required forms.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax great software for taxes. it is easy to use and very friendly interface.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax has a excellent service. Eventhough I was doing it for the first time It was easy to go with them, all the staffs were very nice, polite and helpful.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax Continues to Please It is almost a pleasure to file using Turbotax. The "guide me through" option is superb.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbotax was easy and accurate Due to the user friendness of this product I would recommend it to others.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax Review 2022 The system is easy to maneuver and understand for the average user
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5040
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Receive BetterHelp and previous filing Great customer help With preparing my federal and state taxes
Date published: 2023-03-29
Rated 1 out of 5 by from TurboTax CHEATED Me on My 4th Year With Them This was my 4th year using TurboTax. The previous 3 years I used the PLUS Benefits option, which is $29, for the audit protection. This year I selected the same option. I started 2 days ago, but ran out of time & couldn’t go back to finish until today, 2 days later. All of a sudden TT tells me I don’t qualify for FREE Version…I selected PLUS for $29, that AIN’T “free.” So TT says I have to use DELUXE option which is $59 EACH: 1)Federal Return, 2)State Return, 3)MAX so that I have Audit Protection, for a total of $177! So I went from only having to pay $29 (maybe it was $29 for each, Federal &State, but that’s still only $58 TOTAL!) to having to pay $177!!! It wouldn’t even show me the PLUS option! I was a true believer in TurboTax, recommended to EVERYONE. It makes doing taxes YOURSELF pretty easy & costed “cents on the dollar” compared to services like H&R Block. However, that has all changed this year for me & doesn’t make sense! Careful everyone, they completely pulled the wool over my eyes this year & showed me that loyalty to their service means NOTHING. They are basically charging me almost my entire state return to pay for a bunch of services I will NEVER use, I only paid for PLUS FOR the 1 service I needed not included in FREE edition, audit protection, but now not only have to pay $59 each for federal & state returns, but also ANOTHER $59 to get audit protection cause I will NEVER use the other “benefits”! I am disgusted, this is a disgrace, NOTHING changed for me & my returns from past 3 years. Use @ your own discretion/peril…
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is helpfull I have filed several years with Turbo tax and it has been easy to understand and use. If you do need help, there are tabs that help explain what is needed. There is also helpful friendly support if you do need help.
Date published: 2023-03-29
Rated 1 out of 5 by from TurboTax won't accept my banking numbers that I in Tax turbo keeps changing the banking account number that put in.
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax makes filing so much easier. I have been a TurboTax customer for quite a few years now. I like how my information transfers from year to year. I appreciate how the software navigates through my tax scenarios and transforms that information to the required forms.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax great software for taxes. it is easy to use and very friendly interface.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax has a excellent service. Eventhough I was doing it for the first time It was easy to go with them, all the staffs were very nice, polite and helpful.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax Continues to Please It is almost a pleasure to file using Turbotax. The "guide me through" option is superb.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbotax was easy and accurate Due to the user friendness of this product I would recommend it to others.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax Review 2022 The system is easy to maneuver and understand for the average user
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5040