TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Disapointed I've used TurboTax for years and I've always been impressed and satisfied. Not this year...! 2 major issues. #1 and the biggest was the handling of deductible home mortgage interest. I actually and to answer the interview questions dishonestly to arrive at the correct amount that could be deducted. NO BUENO...! I went INSANE for over 2 weeks trying to make sense of the IRS publication and applying it to the TurboTax interview. In the end, I feel completely comfortable with my final allowable interest deduction but it was no thanks to the IRS publication or the TurboTax interview. The second issue was during step 2 of the final review. It showed my Bank Account # and Routing # as being the same. I went to correct it. The information was correct on the entry page but when I returned to the final review, still incorrect. So, I spun around in circles with that issue for a time as well. I finally moved on HOPING the information would actually be correct. When I reviewed my actual 1040 form, I saw that the information was in fact correct. My experience all of these years using TurboTax has always been very positive and stress free. NOT THIS YEAR! I sure hope to have a better experience next year. I'll move on to someone else if I don't...!
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is great Amy helped me today with my tax questions. She was very attentive and helped answer my questions efficiently.
Date published: 2023-03-29
Rated 1 out of 5 by from Sure whatever Thanks but it’s still a rip off and when I tried talking to someone in the chat they were not responding at all
Date published: 2023-03-29
Rated 5 out of 5 by from Very good Have been using TurboTax for several years and find it easy to use, no mistakes, and very accuratea
Date published: 2023-03-29
Rated 3 out of 5 by from Not really satisfied I checked the box to file free. When I got to the end I had a charge of $59.00. I checked the box to just pay that fee from my return, and I got charged another $39.00
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax, Great Support! Had one issue with 1099-R, spoke with a representative who walked me through the process. Very easy. She was quick, pleasant and thorough. Call took me less than 5 minutes and I was able to complete my filing.
Date published: 2023-03-29
Rated 3 out of 5 by from Confusing from One Year to the Next I purchased Turbo for 2021 taxes and did my taxes. This year 2022 - I purchased Turbo and did my taxes. To find my AGI, I tried opening my 2021 taxes (I had saved it on my computer). Once I opened 2021 taxes the AGI was BLANK but there was a Two Year Comparison sheet that showed the AGI - So I used that..... BUT Before I could open 2021 Turbo wanted me to Transfer 2021 to 2022 to do my 2022 taxes... BUT I had already done that on the 'new' Turbo that I had purchased for 2022. PLEASE MAKE SOME KIND OF INFORMATION ABOUT OWNING PREVIOUS TURBO AND HOW TO MOVE FORWARD IN THE NEW YEAR!!!!
Date published: 2023-03-29
Rated 4 out of 5 by from good a couple glitches but relatively painless easier to navigate
Date published: 2023-03-29
Rated 5 out of 5 by from First time user The system is very thorough and easy to use. You guys were a lot of help, live and on line.
Date published: 2023-03-29
Rated 5 out of 5 by from EASY FILING EASIER TO FILE FOR TAXES ON OUR OWN AND DOESN'T NEED ANY EXPERTS.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5036
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Disapointed I've used TurboTax for years and I've always been impressed and satisfied. Not this year...! 2 major issues. #1 and the biggest was the handling of deductible home mortgage interest. I actually and to answer the interview questions dishonestly to arrive at the correct amount that could be deducted. NO BUENO...! I went INSANE for over 2 weeks trying to make sense of the IRS publication and applying it to the TurboTax interview. In the end, I feel completely comfortable with my final allowable interest deduction but it was no thanks to the IRS publication or the TurboTax interview. The second issue was during step 2 of the final review. It showed my Bank Account # and Routing # as being the same. I went to correct it. The information was correct on the entry page but when I returned to the final review, still incorrect. So, I spun around in circles with that issue for a time as well. I finally moved on HOPING the information would actually be correct. When I reviewed my actual 1040 form, I saw that the information was in fact correct. My experience all of these years using TurboTax has always been very positive and stress free. NOT THIS YEAR! I sure hope to have a better experience next year. I'll move on to someone else if I don't...!
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is great Amy helped me today with my tax questions. She was very attentive and helped answer my questions efficiently.
Date published: 2023-03-29
Rated 1 out of 5 by from Sure whatever Thanks but it’s still a rip off and when I tried talking to someone in the chat they were not responding at all
Date published: 2023-03-29
Rated 5 out of 5 by from Very good Have been using TurboTax for several years and find it easy to use, no mistakes, and very accuratea
Date published: 2023-03-29
Rated 3 out of 5 by from Not really satisfied I checked the box to file free. When I got to the end I had a charge of $59.00. I checked the box to just pay that fee from my return, and I got charged another $39.00
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax, Great Support! Had one issue with 1099-R, spoke with a representative who walked me through the process. Very easy. She was quick, pleasant and thorough. Call took me less than 5 minutes and I was able to complete my filing.
Date published: 2023-03-29
Rated 3 out of 5 by from Confusing from One Year to the Next I purchased Turbo for 2021 taxes and did my taxes. This year 2022 - I purchased Turbo and did my taxes. To find my AGI, I tried opening my 2021 taxes (I had saved it on my computer). Once I opened 2021 taxes the AGI was BLANK but there was a Two Year Comparison sheet that showed the AGI - So I used that..... BUT Before I could open 2021 Turbo wanted me to Transfer 2021 to 2022 to do my 2022 taxes... BUT I had already done that on the 'new' Turbo that I had purchased for 2022. PLEASE MAKE SOME KIND OF INFORMATION ABOUT OWNING PREVIOUS TURBO AND HOW TO MOVE FORWARD IN THE NEW YEAR!!!!
Date published: 2023-03-29
Rated 4 out of 5 by from good a couple glitches but relatively painless easier to navigate
Date published: 2023-03-29
Rated 5 out of 5 by from First time user The system is very thorough and easy to use. You guys were a lot of help, live and on line.
Date published: 2023-03-29
Rated 5 out of 5 by from EASY FILING EASIER TO FILE FOR TAXES ON OUR OWN AND DOESN'T NEED ANY EXPERTS.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5036