TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Glitch Created Added Work For Me I've used TurboTax for years. This year I ran into a snag that created extra work for me. I was unable to download detailed documents and had to enter each transaction manually. This was a tiresome and tedious process. Not sure why it was so difficult on my return, because I did a family member's return and the information flowed into the forms perfectly. Will I continue to use TurboTax? Probably. But for the 1st time I'm sorely disappointed in the software. And, yes, I did try to get an answer from the phone number I was given. They had no answer, transferred me to another department, that department told me I needed to call the first number and not tech. I think they call this a circle of passing blame to another, but never fixing my issue. No answers on the website either. All hype and no help.
Date published: 2023-03-29
Rated 4 out of 5 by from 2022 Turbo Tax I have used Turbo Tax for the last several years and I find it through and easy to use. I have tried one of the other software services and Turbo Tax beat that software hands down. My only complaint is the useless screens that ask for me to upgrade the software. I am trying to concentrate and the distraction of the advertisement for upgraded software seems like a poorly thought out gimmick. I will continue to use Turbo Tax in the future because I am comfortable with it.
Date published: 2023-03-29
Rated 5 out of 5 by from amazing amazing tech support helpful assisted me with my form
Date published: 2023-03-29
Rated 1 out of 5 by from Bull-crap Turbo tax screws you on as many states you have to file
Date published: 2023-03-29
Rated 3 out of 5 by from OKAY but getting less comprehensive each year 1. The help section is now just a reference to an IRS doc or to the chat. 2. business 1009 like PATR not covered 3. some box items withing 1099s are not addressed and must be figured out on your own 4. on line account was disconnected and needed intervention with a customer service rep to solve
Date published: 2023-03-29
Rated 5 out of 5 by from Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax is okay but not always troublefree Used standard Deluxe. Works well but sometimes there are glitches that seem to take forever.
Date published: 2023-03-29
Rated 5 out of 5 by from Premium version covers my needs. Sometimes it is hard to understand all the technical language that goes along with the required changes in programing. I contacted Tammara with live assistance when I needed help in entering certain values and she provided the help I needed and had me on my way in mere minutes. A great feature of the Turbo TAx program.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax an excellent product I have used TT for over 20 years and continue to be very satisfied with the product. Good information regarding questions and explanations throughout, and I have never had an issue.
Date published: 2023-03-29
Rated 5 out of 5 by from I like turbotax Turbotax makes it easy to do my taxes. I can do the taxes myself
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5015
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Glitch Created Added Work For Me I've used TurboTax for years. This year I ran into a snag that created extra work for me. I was unable to download detailed documents and had to enter each transaction manually. This was a tiresome and tedious process. Not sure why it was so difficult on my return, because I did a family member's return and the information flowed into the forms perfectly. Will I continue to use TurboTax? Probably. But for the 1st time I'm sorely disappointed in the software. And, yes, I did try to get an answer from the phone number I was given. They had no answer, transferred me to another department, that department told me I needed to call the first number and not tech. I think they call this a circle of passing blame to another, but never fixing my issue. No answers on the website either. All hype and no help.
Date published: 2023-03-29
Rated 4 out of 5 by from 2022 Turbo Tax I have used Turbo Tax for the last several years and I find it through and easy to use. I have tried one of the other software services and Turbo Tax beat that software hands down. My only complaint is the useless screens that ask for me to upgrade the software. I am trying to concentrate and the distraction of the advertisement for upgraded software seems like a poorly thought out gimmick. I will continue to use Turbo Tax in the future because I am comfortable with it.
Date published: 2023-03-29
Rated 5 out of 5 by from amazing amazing tech support helpful assisted me with my form
Date published: 2023-03-29
Rated 1 out of 5 by from Bull-crap Turbo tax screws you on as many states you have to file
Date published: 2023-03-29
Rated 3 out of 5 by from OKAY but getting less comprehensive each year 1. The help section is now just a reference to an IRS doc or to the chat. 2. business 1009 like PATR not covered 3. some box items withing 1099s are not addressed and must be figured out on your own 4. on line account was disconnected and needed intervention with a customer service rep to solve
Date published: 2023-03-29
Rated 5 out of 5 by from Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy Easy
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax is okay but not always troublefree Used standard Deluxe. Works well but sometimes there are glitches that seem to take forever.
Date published: 2023-03-29
Rated 5 out of 5 by from Premium version covers my needs. Sometimes it is hard to understand all the technical language that goes along with the required changes in programing. I contacted Tammara with live assistance when I needed help in entering certain values and she provided the help I needed and had me on my way in mere minutes. A great feature of the Turbo TAx program.
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax an excellent product I have used TT for over 20 years and continue to be very satisfied with the product. Good information regarding questions and explanations throughout, and I have never had an issue.
Date published: 2023-03-29
Rated 5 out of 5 by from I like turbotax Turbotax makes it easy to do my taxes. I can do the taxes myself
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5015