TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Easy to use It was real easy to use and I got the biggest return.
Date published: 2023-04-19
Rated 1 out of 5 by from Taxes were rejected. Software so expensive. Taxes were rejected. Software so expensive. I didn't see the option to request an extension.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax review Turbo Tax makes filing fast and easy. I appreciate they keep up with technology and have a live feature. The photo capture is not good though and did not capture the data properly on my W2, definitely need to fix that. I like that they might also represent you in case of an audit but that feature has yet to be tested and hopefully never will.
Date published: 2023-04-19
Rated 3 out of 5 by from Be more upfront with what I'm paying for I opted for the Premium version so I can input business expenses. I was aware of the $119 federal payment and $59 state payment, but not the extra $44 for the identity protection package. I already dread doing taxes and seeing the unexpected $44 made it much worse. I want a refund for the $44. There were no clear cut instructions to opt out of the package.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome Experience Every Year Every year it gets easier and easier to file my taxes with turbo tax
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is helpful Excellent service, online tool guide me perfectly. I recommend this to everyone!
Date published: 2023-04-19
Rated 5 out of 5 by from Because I'm math-impaired It's not a lack of teaching or using, it's that I'm dysgraphic. When I write letters and numbers I may write the wrong ones or put them in the wrong spaces. Having Turbotax do this, even letting me take pics of my forms, helps SO much. I need a way to take pics as my forms arrive and save until they're all in and I'm ready to do this. (Or if that's an option I didn't know, I'm sorry! )
Date published: 2023-04-19
Rated 1 out of 5 by from Very frustrated using this software I had to close the program several times and restart because my mouse would disappear. It worked fine in my other open windows just not in the Turbotax Home & Business app window. I was not able to search for help items while preparing my tax forms, the help only seemed to list subjects for me to click on there was no search space for me to type in what I needed. I would like the option to delete started tax returns from the main screen but it only allows you to select one to continue or create new ones. Very annoying. This is first time filing as business owner and rental property owner, the instructions and help for various sections was very vague and I had to do multiple searches of my own outside of this app to get the information needed to ensure I was entering data correctly. The fact that the COVID relief update was not included makes no sense and several times I had to wait for the app while it "checked for updates" yet it never pulled down the new COVID form. (By COVID form I am referring to someone taking early withdrawals from pension for disaster relief). There is much to be desired and honestly I expected a much better experience from Turbotax.
Date published: 2023-04-19
Rated 1 out of 5 by from Quit tacking on extra fees! No need to tack on extra fees and make it difficult to eliminate them. Some people just want the basic service and need the return money for other real expenses. Happens every year and it is a burden.
Date published: 2023-04-19
Rated 5 out of 5 by from Have been using TurboTax for more than 10 years Have used TurboTax for many years. Very easy to navigate and reliable.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 497
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use It was real easy to use and I got the biggest return.
Date published: 2023-04-19
Rated 1 out of 5 by from Taxes were rejected. Software so expensive. Taxes were rejected. Software so expensive. I didn't see the option to request an extension.
Date published: 2023-04-19
Rated 4 out of 5 by from TurboTax review Turbo Tax makes filing fast and easy. I appreciate they keep up with technology and have a live feature. The photo capture is not good though and did not capture the data properly on my W2, definitely need to fix that. I like that they might also represent you in case of an audit but that feature has yet to be tested and hopefully never will.
Date published: 2023-04-19
Rated 3 out of 5 by from Be more upfront with what I'm paying for I opted for the Premium version so I can input business expenses. I was aware of the $119 federal payment and $59 state payment, but not the extra $44 for the identity protection package. I already dread doing taxes and seeing the unexpected $44 made it much worse. I want a refund for the $44. There were no clear cut instructions to opt out of the package.
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome Experience Every Year Every year it gets easier and easier to file my taxes with turbo tax
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is helpful Excellent service, online tool guide me perfectly. I recommend this to everyone!
Date published: 2023-04-19
Rated 5 out of 5 by from Because I'm math-impaired It's not a lack of teaching or using, it's that I'm dysgraphic. When I write letters and numbers I may write the wrong ones or put them in the wrong spaces. Having Turbotax do this, even letting me take pics of my forms, helps SO much. I need a way to take pics as my forms arrive and save until they're all in and I'm ready to do this. (Or if that's an option I didn't know, I'm sorry! )
Date published: 2023-04-19
Rated 1 out of 5 by from Very frustrated using this software I had to close the program several times and restart because my mouse would disappear. It worked fine in my other open windows just not in the Turbotax Home & Business app window. I was not able to search for help items while preparing my tax forms, the help only seemed to list subjects for me to click on there was no search space for me to type in what I needed. I would like the option to delete started tax returns from the main screen but it only allows you to select one to continue or create new ones. Very annoying. This is first time filing as business owner and rental property owner, the instructions and help for various sections was very vague and I had to do multiple searches of my own outside of this app to get the information needed to ensure I was entering data correctly. The fact that the COVID relief update was not included makes no sense and several times I had to wait for the app while it "checked for updates" yet it never pulled down the new COVID form. (By COVID form I am referring to someone taking early withdrawals from pension for disaster relief). There is much to be desired and honestly I expected a much better experience from Turbotax.
Date published: 2023-04-19
Rated 1 out of 5 by from Quit tacking on extra fees! No need to tack on extra fees and make it difficult to eliminate them. Some people just want the basic service and need the return money for other real expenses. Happens every year and it is a burden.
Date published: 2023-04-19
Rated 5 out of 5 by from Have been using TurboTax for more than 10 years Have used TurboTax for many years. Very easy to navigate and reliable.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 497