TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Chloe12 from
Turbotax is super helpful
I had a lot of big life changes this year and they really helped me to get the biggest return I've ever gotten!
Date published: 2023-03-30
Rated 1 out of 5 by
tanmanhuynh1202 from
Unreasonable Price
Stay away from this product. They offer promotions from $89 to $0 and when I file, they charged me about $120 to file for my tax while last year only $89. I will stop using from now on. Tax preparer only charge me $80 and they do everything for me while here I have to pay $120 and I have to do it.
Date published: 2023-03-30
Rated 4 out of 5 by
Bill31381 from
2022 On-line vs 2021 download too different
1) when using year-to-year download version, all my info transferred from the previous year to the current year - including potential W2s, payer info, charitable entities for donation, personal info,etc. Using on-line for the first time, I had to enter everything - like starting over. 2) the search function sucks. When trying to find a specific form that I could enter info from, the search took me to 'articles' and solutions NOT the form I wanted to complete.
Date published: 2023-03-30
Rated 2 out of 5 by
PrettyUnhappy3 from
Fast, but They Want Your Money
The service is quick and they do a great job of pulling in your info. It really is a seamless experience. However, they constantly try to get you to upgrade to a more expensive service, and charge a hidden $39 service fee at the very end in addition to the cost of the product...so keep that in mind. I think next year I am going to look for a different service that is not so expensive.
Date published: 2023-03-30
Rated 5 out of 5 by
APP85 from
8 years of easy taxes
I've been using TurboTax for 8 years. Even with my tax situation getting more complicated every year, TT is still quick and easy to use.
Date published: 2023-03-30
Rated 4 out of 5 by
Average Dennis from
Easy to use, felt supported
Very user friendly. Guided me thru each step. A little more than I wanted to pay, but it's a good program.
Date published: 2023-03-30
Rated 5 out of 5 by
Fishheadrichpdx from
Straight forward every year, easy and thorough.
I have used this for years with no problems. Sometimes it seems long but it is being thorough.
Date published: 2023-03-30
Rated 1 out of 5 by
Samneuen from
Unnecessary expensive
For something is required and for simple returns, it should be free
Date published: 2023-03-30
Rated 3 out of 5 by
Not intuit at all from
Very long and complicated
Took way too long to download and required too much time and effort to make the download happen. Program would not load from the disc completely. Spent way too much time downloading the program.
Date published: 2023-03-30
Rated 5 out of 5 by
HellofromBrewster from
Easy-to-use
Turbo tax was helpful with its help option. Very easy to use.
All TurboTax® Offerings Reviews - Page 4960
Date published: 2023-03-30
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Chloe12 from
Turbotax is super helpful
I had a lot of big life changes this year and they really helped me to get the biggest return I've ever gotten!
Date published: 2023-03-30
Rated 1 out of 5 by
tanmanhuynh1202 from
Unreasonable Price
Stay away from this product. They offer promotions from $89 to $0 and when I file, they charged me about $120 to file for my tax while last year only $89. I will stop using from now on. Tax preparer only charge me $80 and they do everything for me while here I have to pay $120 and I have to do it.
Date published: 2023-03-30
Rated 4 out of 5 by
Bill31381 from
2022 On-line vs 2021 download too different
1) when using year-to-year download version, all my info transferred from the previous year to the current year - including potential W2s, payer info, charitable entities for donation, personal info,etc. Using on-line for the first time, I had to enter everything - like starting over. 2) the search function sucks. When trying to find a specific form that I could enter info from, the search took me to 'articles' and solutions NOT the form I wanted to complete.
Date published: 2023-03-30
Rated 2 out of 5 by
PrettyUnhappy3 from
Fast, but They Want Your Money
The service is quick and they do a great job of pulling in your info. It really is a seamless experience. However, they constantly try to get you to upgrade to a more expensive service, and charge a hidden $39 service fee at the very end in addition to the cost of the product...so keep that in mind. I think next year I am going to look for a different service that is not so expensive.
Date published: 2023-03-30
Rated 5 out of 5 by
APP85 from
8 years of easy taxes
I've been using TurboTax for 8 years. Even with my tax situation getting more complicated every year, TT is still quick and easy to use.
Date published: 2023-03-30
Rated 4 out of 5 by
Average Dennis from
Easy to use, felt supported
Very user friendly. Guided me thru each step. A little more than I wanted to pay, but it's a good program.
Date published: 2023-03-30
Rated 5 out of 5 by
Fishheadrichpdx from
Straight forward every year, easy and thorough.
I have used this for years with no problems. Sometimes it seems long but it is being thorough.
Date published: 2023-03-30
Rated 1 out of 5 by
Samneuen from
Unnecessary expensive
For something is required and for simple returns, it should be free
Date published: 2023-03-30
Rated 3 out of 5 by
Not intuit at all from
Very long and complicated
Took way too long to download and required too much time and effort to make the download happen. Program would not load from the disc completely. Spent way too much time downloading the program.
Date published: 2023-03-30
Rated 5 out of 5 by
HellofromBrewster from
Easy-to-use
Turbo tax was helpful with its help option. Very easy to use.
All TurboTax® Offerings Reviews - Page 4960
Date published: 2023-03-30