TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbotax is super helpful I had a lot of big life changes this year and they really helped me to get the biggest return I've ever gotten!
Date published: 2023-03-30
Rated 1 out of 5 by from Unreasonable Price Stay away from this product. They offer promotions from $89 to $0 and when I file, they charged me about $120 to file for my tax while last year only $89. I will stop using from now on. Tax preparer only charge me $80 and they do everything for me while here I have to pay $120 and I have to do it.
Date published: 2023-03-30
Rated 4 out of 5 by from 2022 On-line vs 2021 download too different 1) when using year-to-year download version, all my info transferred from the previous year to the current year - including potential W2s, payer info, charitable entities for donation, personal info,etc. Using on-line for the first time, I had to enter everything - like starting over. 2) the search function sucks. When trying to find a specific form that I could enter info from, the search took me to 'articles' and solutions NOT the form I wanted to complete.
Date published: 2023-03-30
Rated 2 out of 5 by from Fast, but They Want Your Money The service is quick and they do a great job of pulling in your info. It really is a seamless experience. However, they constantly try to get you to upgrade to a more expensive service, and charge a hidden $39 service fee at the very end in addition to the cost of the product...so keep that in mind. I think next year I am going to look for a different service that is not so expensive.
Date published: 2023-03-30
Rated 5 out of 5 by from 8 years of easy taxes I've been using TurboTax for 8 years. Even with my tax situation getting more complicated every year, TT is still quick and easy to use.
Date published: 2023-03-30
Rated 4 out of 5 by from Easy to use, felt supported Very user friendly. Guided me thru each step. A little more than I wanted to pay, but it's a good program.
Date published: 2023-03-30
Rated 5 out of 5 by from Straight forward every year, easy and thorough. I have used this for years with no problems. Sometimes it seems long but it is being thorough.
Date published: 2023-03-30
Rated 1 out of 5 by from Unnecessary expensive For something is required and for simple returns, it should be free
Date published: 2023-03-30
Rated 3 out of 5 by from Very long and complicated Took way too long to download and required too much time and effort to make the download happen. Program would not load from the disc completely. Spent way too much time downloading the program.
Date published: 2023-03-30
Rated 5 out of 5 by from Easy-to-use Turbo tax was helpful with its help option. Very easy to use.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4960
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is super helpful I had a lot of big life changes this year and they really helped me to get the biggest return I've ever gotten!
Date published: 2023-03-30
Rated 1 out of 5 by from Unreasonable Price Stay away from this product. They offer promotions from $89 to $0 and when I file, they charged me about $120 to file for my tax while last year only $89. I will stop using from now on. Tax preparer only charge me $80 and they do everything for me while here I have to pay $120 and I have to do it.
Date published: 2023-03-30
Rated 4 out of 5 by from 2022 On-line vs 2021 download too different 1) when using year-to-year download version, all my info transferred from the previous year to the current year - including potential W2s, payer info, charitable entities for donation, personal info,etc. Using on-line for the first time, I had to enter everything - like starting over. 2) the search function sucks. When trying to find a specific form that I could enter info from, the search took me to 'articles' and solutions NOT the form I wanted to complete.
Date published: 2023-03-30
Rated 2 out of 5 by from Fast, but They Want Your Money The service is quick and they do a great job of pulling in your info. It really is a seamless experience. However, they constantly try to get you to upgrade to a more expensive service, and charge a hidden $39 service fee at the very end in addition to the cost of the product...so keep that in mind. I think next year I am going to look for a different service that is not so expensive.
Date published: 2023-03-30
Rated 5 out of 5 by from 8 years of easy taxes I've been using TurboTax for 8 years. Even with my tax situation getting more complicated every year, TT is still quick and easy to use.
Date published: 2023-03-30
Rated 4 out of 5 by from Easy to use, felt supported Very user friendly. Guided me thru each step. A little more than I wanted to pay, but it's a good program.
Date published: 2023-03-30
Rated 5 out of 5 by from Straight forward every year, easy and thorough. I have used this for years with no problems. Sometimes it seems long but it is being thorough.
Date published: 2023-03-30
Rated 1 out of 5 by from Unnecessary expensive For something is required and for simple returns, it should be free
Date published: 2023-03-30
Rated 3 out of 5 by from Very long and complicated Took way too long to download and required too much time and effort to make the download happen. Program would not load from the disc completely. Spent way too much time downloading the program.
Date published: 2023-03-30
Rated 5 out of 5 by from Easy-to-use Turbo tax was helpful with its help option. Very easy to use.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 4960