TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Unable to pay on Form 1040SR Excellent experience up to the point where payment is to be debited from checking account. This does not work. Do I need to print out a copy, manually fill in routing and account numbers, and send in U.S. mail? Very inconvenient!
Date published: 2023-04-01
Rated 1 out of 5 by from Poor accessibilty with always trying to upgrade I’ve used TurboTax for years. This year, I was promoted to upgrade after every section and each time I used the knowledge articles. This was extremely frustrating to have to keep declining. There were other dark patterns that forces me to accept and couldn’t move forward without accepting. Finally, the tab function in forms frequently didn’t move through properly for accessibility. Turbotax was an user interface I enjoyed, it is now the reason I’ll seek a different path for my taxes next year.
Date published: 2023-04-01
Rated 3 out of 5 by from why is this so hard to find.... I spend at least 5 to 10 minutes, browsing the site to begin and being bounced around and finally gave up and just search google to find the page to download the 2022 SW. It's almost like they don't want to take the money I want to give them to buy their product\services.
Date published: 2023-04-01
Rated 5 out of 5 by from I love Turbo Tax. I have used this product for may years and feel confident in my filings.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is great Its easy to use and the lady who gave me live help was great
Date published: 2023-04-01
Rated 2 out of 5 by from NOT WHAT I EXPECTED I PAID $60.00 FOR THE PROGRAM, THEN AN ADDITIONAL $40.00 AND ANOTHER $25.00 FOR STATE. CHEAPER TO HAVE THEM DONE FOR $35.00-$70.00. NEVER AGAIN WILL I BUY THIS.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax 2022 It went well except it didn't account for my not having a K-3 form, and it didn't let me print out my returns.
Date published: 2023-04-01
Rated 4 out of 5 by from Quick and Easy TurboTax was very easy to use, including the ability to automatically import tax information, maximize deductions, and quickly view and see both Federal and State returns. I could do without the consistent "upselling" attempts throughout the process.
Date published: 2023-04-01
Rated 4 out of 5 by from Using turbotax for many years. Getting complicated I had 4 License (Service Codes?) None worked. My Amex was charged 5 times for over $348. I need some credits. I expected to pay $20.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax makes preparing and filing taxes so easy Great experience this year! NOt only did I have to prepare a first year tax filing for my college aged child but had to call a few times to TurboTax LIve for help. Everything was so easy to complete and the Rep on Live was very knowledgeable--all questions were answered quickly and resolved in one phone call. Love this service!
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4784
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Unable to pay on Form 1040SR Excellent experience up to the point where payment is to be debited from checking account. This does not work. Do I need to print out a copy, manually fill in routing and account numbers, and send in U.S. mail? Very inconvenient!
Date published: 2023-04-01
Rated 1 out of 5 by from Poor accessibilty with always trying to upgrade I’ve used TurboTax for years. This year, I was promoted to upgrade after every section and each time I used the knowledge articles. This was extremely frustrating to have to keep declining. There were other dark patterns that forces me to accept and couldn’t move forward without accepting. Finally, the tab function in forms frequently didn’t move through properly for accessibility. Turbotax was an user interface I enjoyed, it is now the reason I’ll seek a different path for my taxes next year.
Date published: 2023-04-01
Rated 3 out of 5 by from why is this so hard to find.... I spend at least 5 to 10 minutes, browsing the site to begin and being bounced around and finally gave up and just search google to find the page to download the 2022 SW. It's almost like they don't want to take the money I want to give them to buy their product\services.
Date published: 2023-04-01
Rated 5 out of 5 by from I love Turbo Tax. I have used this product for may years and feel confident in my filings.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is great Its easy to use and the lady who gave me live help was great
Date published: 2023-04-01
Rated 2 out of 5 by from NOT WHAT I EXPECTED I PAID $60.00 FOR THE PROGRAM, THEN AN ADDITIONAL $40.00 AND ANOTHER $25.00 FOR STATE. CHEAPER TO HAVE THEM DONE FOR $35.00-$70.00. NEVER AGAIN WILL I BUY THIS.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax 2022 It went well except it didn't account for my not having a K-3 form, and it didn't let me print out my returns.
Date published: 2023-04-01
Rated 4 out of 5 by from Quick and Easy TurboTax was very easy to use, including the ability to automatically import tax information, maximize deductions, and quickly view and see both Federal and State returns. I could do without the consistent "upselling" attempts throughout the process.
Date published: 2023-04-01
Rated 4 out of 5 by from Using turbotax for many years. Getting complicated I had 4 License (Service Codes?) None worked. My Amex was charged 5 times for over $348. I need some credits. I expected to pay $20.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax makes preparing and filing taxes so easy Great experience this year! NOt only did I have to prepare a first year tax filing for my college aged child but had to call a few times to TurboTax LIve for help. Everything was so easy to complete and the Rep on Live was very knowledgeable--all questions were answered quickly and resolved in one phone call. Love this service!
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4784