TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TURBO TAX IS AWESOME GREAT SERVICE! quick, easy , no headaches, thanks turbo tax
Date published: 2023-04-01
Rated 5 out of 5 by from Have used turbo tax for a few years. 5 Stars Good results. Helpful staff and user friendly. Come back each year.
Date published: 2023-04-01
Rated 5 out of 5 by from A Plus Love the Software and will always use it A Plus Love the Software and will always use it year after year
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is a great resource & Elizabeths awesome I file as self-employed since I have an extra side job in addition to my full time career & have used Turbo Tax for 4 years now. The reps have always been great & helped walk me through the process, find all deductions, get me the max return, & accept coupons.
Date published: 2023-04-01
Rated 5 out of 5 by from Tax filing made easy Really convenient, easy to use. I like the UI design which discloses only one step at a time to make it less daunting.
Date published: 2023-04-01
Rated 5 out of 5 by from turbo tax is great used for the last 10 years simple, easy and top refund for sure
Date published: 2023-04-01
Rated 5 out of 5 by from TURBO TAX IS AWESOME TURBO TAX WAS EASY AND HELPED ME GET THREW THE TAXES PRETTY EASY
Date published: 2023-04-01
Rated 1 out of 5 by from Cannot handle options transactions This is the second year in a row that I have had to manually enter 104 options transactions because turbo tax doesn't know what a covered call or cash secured put is. Took me over an hour to enter them all in. If I sell a short naked put, the cost basis is zero and I BUY to close the pusition. I do not sell to close the position. Same for a covered call. Turbo Tax does correctly handle these transactions. Furthermore Turbo Tax tried to trick me into paying for Turbo Tax Live even though I didnt select it and did not intend to have my return reviewed by an accountant. At the checkout screen I realized I was being charged for using a live expert even though I didnt use one. Then I looked in the upper left hand corner to see a banner that said "Turbo Tax Live Premium". I only wanted Turbo Tax premium. The only way to change it back to Turbo Tax Premium was to DISCARD MY ENTIRE RETURN AND START OVER!!. This should have taken me under an hour, but due to poor support for options transactions and predatory user interface design took me nearly 5 hours. I will be hiring a tax accountant next year instead of using Turbo Tax. You've lost a customer. Congratulations.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo Tax for years. I wouldn't consider using any other product.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is easy to use I love how easy it is to use. I have used the service for the last 15 years and it keeps getting better. The service keeps my information from the previous year and inserts the information into the tax forms when appropriate. Filling my taxes is also very easy. The cost of the service is very reasonable.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4722
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AWESOME GREAT SERVICE! quick, easy , no headaches, thanks turbo tax
Date published: 2023-04-01
Rated 5 out of 5 by from Have used turbo tax for a few years. 5 Stars Good results. Helpful staff and user friendly. Come back each year.
Date published: 2023-04-01
Rated 5 out of 5 by from A Plus Love the Software and will always use it A Plus Love the Software and will always use it year after year
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is a great resource & Elizabeths awesome I file as self-employed since I have an extra side job in addition to my full time career & have used Turbo Tax for 4 years now. The reps have always been great & helped walk me through the process, find all deductions, get me the max return, & accept coupons.
Date published: 2023-04-01
Rated 5 out of 5 by from Tax filing made easy Really convenient, easy to use. I like the UI design which discloses only one step at a time to make it less daunting.
Date published: 2023-04-01
Rated 5 out of 5 by from turbo tax is great used for the last 10 years simple, easy and top refund for sure
Date published: 2023-04-01
Rated 5 out of 5 by from TURBO TAX IS AWESOME TURBO TAX WAS EASY AND HELPED ME GET THREW THE TAXES PRETTY EASY
Date published: 2023-04-01
Rated 1 out of 5 by from Cannot handle options transactions This is the second year in a row that I have had to manually enter 104 options transactions because turbo tax doesn't know what a covered call or cash secured put is. Took me over an hour to enter them all in. If I sell a short naked put, the cost basis is zero and I BUY to close the pusition. I do not sell to close the position. Same for a covered call. Turbo Tax does correctly handle these transactions. Furthermore Turbo Tax tried to trick me into paying for Turbo Tax Live even though I didnt select it and did not intend to have my return reviewed by an accountant. At the checkout screen I realized I was being charged for using a live expert even though I didnt use one. Then I looked in the upper left hand corner to see a banner that said "Turbo Tax Live Premium". I only wanted Turbo Tax premium. The only way to change it back to Turbo Tax Premium was to DISCARD MY ENTIRE RETURN AND START OVER!!. This should have taken me under an hour, but due to poor support for options transactions and predatory user interface design took me nearly 5 hours. I will be hiring a tax accountant next year instead of using Turbo Tax. You've lost a customer. Congratulations.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo Tax for years. I wouldn't consider using any other product.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is easy to use I love how easy it is to use. I have used the service for the last 15 years and it keeps getting better. The service keeps my information from the previous year and inserts the information into the tax forms when appropriate. Filling my taxes is also very easy. The cost of the service is very reasonable.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4722