TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TURBO TAX IS AWESOME TURBO TAX WAS EASY AND HELPED ME GET THREW THE TAXES PRETTY EASY
Date published: 2023-04-01
Rated 1 out of 5 by from Cannot handle options transactions This is the second year in a row that I have had to manually enter 104 options transactions because turbo tax doesn't know what a covered call or cash secured put is. Took me over an hour to enter them all in. If I sell a short naked put, the cost basis is zero and I BUY to close the pusition. I do not sell to close the position. Same for a covered call. Turbo Tax does correctly handle these transactions. Furthermore Turbo Tax tried to trick me into paying for Turbo Tax Live even though I didnt select it and did not intend to have my return reviewed by an accountant. At the checkout screen I realized I was being charged for using a live expert even though I didnt use one. Then I looked in the upper left hand corner to see a banner that said "Turbo Tax Live Premium". I only wanted Turbo Tax premium. The only way to change it back to Turbo Tax Premium was to DISCARD MY ENTIRE RETURN AND START OVER!!. This should have taken me under an hour, but due to poor support for options transactions and predatory user interface design took me nearly 5 hours. I will be hiring a tax accountant next year instead of using Turbo Tax. You've lost a customer. Congratulations.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo Tax for years. I wouldn't consider using any other product.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is easy to use I love how easy it is to use. I have used the service for the last 15 years and it keeps getting better. The service keeps my information from the previous year and inserts the information into the tax forms when appropriate. Filling my taxes is also very easy. The cost of the service is very reasonable.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is awesome It's just plain awesome. It seemed to take just a short time.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is great! Pretty easy to navigate. Way better than paying a business 3 times more to file.
Date published: 2023-04-01
Rated 5 out of 5 by from Star**** Thank you so much for help. You made me smile. Have a wonderful day.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax has the know-how Turbo Tax does good at filling out the forms and preparing your return correctly however, it would be pretty confusing if you didn't already pretty much know how to prepare you rtaxes. Perfect of a simple W-2 tax payer!
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax is so much easier than by myself. Filing by turbo tax is so much easier than by myself.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax online is convenient I usually have a good experience. I ran into some snags this time because I was told I had to complete some information before moving forward. I had completed everything. I did get turbo tax assistance which was very helpful. Turbo should let us know in the help section that we can delete it if it doesn't apply instead of having need review it if you've already reviewed it. I had to delete it to move forward. I couldn't just enter "0". I wasted a lot of time on the self-employment section. I made no money last year and had to delete it, but I wasn't told it was safe until I called for help.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4715
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AWESOME TURBO TAX WAS EASY AND HELPED ME GET THREW THE TAXES PRETTY EASY
Date published: 2023-04-01
Rated 1 out of 5 by from Cannot handle options transactions This is the second year in a row that I have had to manually enter 104 options transactions because turbo tax doesn't know what a covered call or cash secured put is. Took me over an hour to enter them all in. If I sell a short naked put, the cost basis is zero and I BUY to close the pusition. I do not sell to close the position. Same for a covered call. Turbo Tax does correctly handle these transactions. Furthermore Turbo Tax tried to trick me into paying for Turbo Tax Live even though I didnt select it and did not intend to have my return reviewed by an accountant. At the checkout screen I realized I was being charged for using a live expert even though I didnt use one. Then I looked in the upper left hand corner to see a banner that said "Turbo Tax Live Premium". I only wanted Turbo Tax premium. The only way to change it back to Turbo Tax Premium was to DISCARD MY ENTIRE RETURN AND START OVER!!. This should have taken me under an hour, but due to poor support for options transactions and predatory user interface design took me nearly 5 hours. I will be hiring a tax accountant next year instead of using Turbo Tax. You've lost a customer. Congratulations.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is Awesome I have been using Turbo Tax for years. I wouldn't consider using any other product.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is easy to use I love how easy it is to use. I have used the service for the last 15 years and it keeps getting better. The service keeps my information from the previous year and inserts the information into the tax forms when appropriate. Filling my taxes is also very easy. The cost of the service is very reasonable.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax is awesome It's just plain awesome. It seemed to take just a short time.
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is great! Pretty easy to navigate. Way better than paying a business 3 times more to file.
Date published: 2023-04-01
Rated 5 out of 5 by from Star**** Thank you so much for help. You made me smile. Have a wonderful day.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax has the know-how Turbo Tax does good at filling out the forms and preparing your return correctly however, it would be pretty confusing if you didn't already pretty much know how to prepare you rtaxes. Perfect of a simple W-2 tax payer!
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax is so much easier than by myself. Filing by turbo tax is so much easier than by myself.
Date published: 2023-04-01
Rated 4 out of 5 by from Turbo Tax online is convenient I usually have a good experience. I ran into some snags this time because I was told I had to complete some information before moving forward. I had completed everything. I did get turbo tax assistance which was very helpful. Turbo should let us know in the help section that we can delete it if it doesn't apply instead of having need review it if you've already reviewed it. I had to delete it to move forward. I couldn't just enter "0". I wasted a lot of time on the self-employment section. I made no money last year and had to delete it, but I wasn't told it was safe until I called for help.
Date published: 2023-04-01
All TurboTax® Offerings Reviews - Page 4715