TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Very User Friendly Just follow along and answer the questions. Simple as that.
Date published: 2023-04-02
Rated 5 out of 5 by from YAY TAXES I LOVE ME SOME TAXES. MILK IN MY COCOA PUFFS, MILKY MILKY COCOA PUFFS.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Always easy to use. Never any problems. walks you through all the steps
Date published: 2023-04-02
Rated 5 out of 5 by from Great Tax Service Easy description on how to file taxes. Question and Answers section makes eveything easy to understand. Been using turbotax for years, and will continue doing so.
Date published: 2023-04-02
Rated 5 out of 5 by from highly recommend very self explanatory and easy to use, live help was there when I needed them!!
Date published: 2023-04-02
Rated 4 out of 5 by from Pretty easy My experience was pretty good. 4.5 out of 5. I'll use it again.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Makes it Easy Well worth the money! I buy every year!!!!!!!!!!!!
Date published: 2023-04-02
Rated 5 out of 5 by from Great Experience! William from TurboTax was a big help! Thank you for making my experience easier.
Date published: 2023-04-02
Rated 5 out of 5 by from slayed slayed, so fast!!! literally would use again!! thanks turbo tax!!!
Date published: 2023-04-02
Rated 2 out of 5 by from what a disaster I have used your product for 15 years. This will be the final year. Your system was unable to upload data from my 2021 return. One of your reps, man named silas, was fabulous and tried to fiture out how to get the data recognized. We were on the phone for over an hour. He ultimately couldn't accomplish the task. Sent me to "supervisor." Supervisor got on the phone and said he knew NOTHING of the case, had no notes, and "may I help yo?" Cannot tell you how mad this made me. then this morning, a lovely lady named Patty also tried to help me, but concluded there was no way to get the data from the 2021 return -- sitting on my desktop! -- into the 2022 return. I thanked her for her sincere effort. Then a had to tell the program every detail about me -- in proess, lost some Depreciation data from long ago which was enbedded in last year's return. that cost me a few hundred bucks. Anyhow I did re=enter what info I could and filed the return. your system is a failure. I have the 2021 app on my computer and it says it has no data on me. So I did not delete the program; it just "forgot" who I am. In any case, this is a complete failure on the part of the program. Doubt I will ever entrust my business with you again. The 2 reps, to be clear -- Silas and Patty -- were wonderful. Kudos to them.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4660
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very User Friendly Just follow along and answer the questions. Simple as that.
Date published: 2023-04-02
Rated 5 out of 5 by from YAY TAXES I LOVE ME SOME TAXES. MILK IN MY COCOA PUFFS, MILKY MILKY COCOA PUFFS.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Always easy to use. Never any problems. walks you through all the steps
Date published: 2023-04-02
Rated 5 out of 5 by from Great Tax Service Easy description on how to file taxes. Question and Answers section makes eveything easy to understand. Been using turbotax for years, and will continue doing so.
Date published: 2023-04-02
Rated 5 out of 5 by from highly recommend very self explanatory and easy to use, live help was there when I needed them!!
Date published: 2023-04-02
Rated 4 out of 5 by from Pretty easy My experience was pretty good. 4.5 out of 5. I'll use it again.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Makes it Easy Well worth the money! I buy every year!!!!!!!!!!!!
Date published: 2023-04-02
Rated 5 out of 5 by from Great Experience! William from TurboTax was a big help! Thank you for making my experience easier.
Date published: 2023-04-02
Rated 5 out of 5 by from slayed slayed, so fast!!! literally would use again!! thanks turbo tax!!!
Date published: 2023-04-02
Rated 2 out of 5 by from what a disaster I have used your product for 15 years. This will be the final year. Your system was unable to upload data from my 2021 return. One of your reps, man named silas, was fabulous and tried to fiture out how to get the data recognized. We were on the phone for over an hour. He ultimately couldn't accomplish the task. Sent me to "supervisor." Supervisor got on the phone and said he knew NOTHING of the case, had no notes, and "may I help yo?" Cannot tell you how mad this made me. then this morning, a lovely lady named Patty also tried to help me, but concluded there was no way to get the data from the 2021 return -- sitting on my desktop! -- into the 2022 return. I thanked her for her sincere effort. Then a had to tell the program every detail about me -- in proess, lost some Depreciation data from long ago which was enbedded in last year's return. that cost me a few hundred bucks. Anyhow I did re=enter what info I could and filed the return. your system is a failure. I have the 2021 app on my computer and it says it has no data on me. So I did not delete the program; it just "forgot" who I am. In any case, this is a complete failure on the part of the program. Doubt I will ever entrust my business with you again. The 2 reps, to be clear -- Silas and Patty -- were wonderful. Kudos to them.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4660