TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from It's OK but it has bugs. I made it to the end of the return and was ready to file by the deadline but TurboTax wouldn't process my credit card payment when I logged into my account. I wasted 30 minutes trying to process the payment. I finally got the payment to go through and was able to file my taxes by signing in as a guest 20 minutes after the deadline.....
Date published: 2021-05-18
Rated 3 out of 5 by from Was my favorite program Could not import my previous tax return that I used on my MAC last year. Couldn't buy the discounted program from my bank and use it with my current account, and the price has gone way up for the program and submitting it electronically. Will be looking for another way to file next year that is less expensive and just as reliable. Which is sad, as I loved this program for the last 10 years.
Date published: 2021-05-18
Rated 1 out of 5 by from hate it It was very difficult to change information, I had to start over several times in order to change simple information. Then it tried to charge me 40 more dollars after asking to use my federal returns, then I decided not to and I had to completely start over. Very frustrating and don't want to use again.
Date published: 2021-05-18
Rated 5 out of 5 by from turbo tax works well I like Turbo tax better then the other guys. I recommend using this software
Date published: 2021-05-18
Rated 3 out of 5 by from Difficulty of Use Asked the same questions at the end over and over again. Caused me to be late in filing. I started the process at 11:45 and it was after midnight before they went through.
Date published: 2021-05-18
Rated 2 out of 5 by from Usually good, but not this year I've used TurboTax for years, but this year when filing my state returns, there was a problem on the form that kept appearing, and there was no explanation for the line that needed to be fixed. It just wouldn't allow me to file. Sch B Part 2 is not really common vernacular for most, but even if it was, there are specific lines that had to be fixed, and no indication of which line it needed to proceed to file. I had to delete all information 2x, then go back and start over and not claim any deductions just to get it to accept. Very disappointing as I usually find turbotax pretty user-friendly.
Date published: 2021-05-18
Rated 5 out of 5 by from Outstanding live support. Very professional and patient! Walked me through the process.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is GREAT Turbo Tax is super easy to use and I love the guided questions and that it fills out the forms if you use it year over year.
Date published: 2021-05-18
Rated 5 out of 5 by from Like there's another tax software????? I have using Turbo Tax for more than 15 years. You make it easy to navigate while offering suggestions and defining terms in a way a layperson could digest. Keep up the great work?
Date published: 2021-05-18
Rated 5 out of 5 by from Great online tax service I really appreciate the stress-free and simple process. The forms are easy to complete and guidance is given throughout the process.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 465
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from It's OK but it has bugs. I made it to the end of the return and was ready to file by the deadline but TurboTax wouldn't process my credit card payment when I logged into my account. I wasted 30 minutes trying to process the payment. I finally got the payment to go through and was able to file my taxes by signing in as a guest 20 minutes after the deadline.....
Date published: 2021-05-18
Rated 3 out of 5 by from Was my favorite program Could not import my previous tax return that I used on my MAC last year. Couldn't buy the discounted program from my bank and use it with my current account, and the price has gone way up for the program and submitting it electronically. Will be looking for another way to file next year that is less expensive and just as reliable. Which is sad, as I loved this program for the last 10 years.
Date published: 2021-05-18
Rated 1 out of 5 by from hate it It was very difficult to change information, I had to start over several times in order to change simple information. Then it tried to charge me 40 more dollars after asking to use my federal returns, then I decided not to and I had to completely start over. Very frustrating and don't want to use again.
Date published: 2021-05-18
Rated 5 out of 5 by from turbo tax works well I like Turbo tax better then the other guys. I recommend using this software
Date published: 2021-05-18
Rated 3 out of 5 by from Difficulty of Use Asked the same questions at the end over and over again. Caused me to be late in filing. I started the process at 11:45 and it was after midnight before they went through.
Date published: 2021-05-18
Rated 2 out of 5 by from Usually good, but not this year I've used TurboTax for years, but this year when filing my state returns, there was a problem on the form that kept appearing, and there was no explanation for the line that needed to be fixed. It just wouldn't allow me to file. Sch B Part 2 is not really common vernacular for most, but even if it was, there are specific lines that had to be fixed, and no indication of which line it needed to proceed to file. I had to delete all information 2x, then go back and start over and not claim any deductions just to get it to accept. Very disappointing as I usually find turbotax pretty user-friendly.
Date published: 2021-05-18
Rated 5 out of 5 by from Outstanding live support. Very professional and patient! Walked me through the process.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is GREAT Turbo Tax is super easy to use and I love the guided questions and that it fills out the forms if you use it year over year.
Date published: 2021-05-18
Rated 5 out of 5 by from Like there's another tax software????? I have using Turbo Tax for more than 15 years. You make it easy to navigate while offering suggestions and defining terms in a way a layperson could digest. Keep up the great work?
Date published: 2021-05-18
Rated 5 out of 5 by from Great online tax service I really appreciate the stress-free and simple process. The forms are easy to complete and guidance is given throughout the process.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 465