TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from So helpful My wife and I are filing taxes jointly for the first time. TurboTax did a great job of combining everything together and getting us the maximum refund!
Date published: 2023-04-02
Rated 1 out of 5 by from Horrible. Atrocious. Anything beyond a W-2 leads to a circular, non-helpful series of questions clearly meant to prompt you to pay more money for a fancier version of this "service."
Date published: 2023-04-02
Rated 3 out of 5 by from Great Service, But For This Cost? The site and all they have to offer make filing from your home pretty easy. My major complaint, however, is the pricing. I was initially told this would be $119, but then while checking out discovered that did NOT include a state tax file, which would be an extra $59. I really wish I could rate the service higher because it's genuinely good and very helpful, but hidden costs and not knowing what you're getting into right up front is not a good business model at all. By time all the fees were calculated, I'm fairly certain I would have paid around half of that if I'd have had a local tax person file my taxes in person.
Date published: 2023-04-02
Rated 4 out of 5 by from Turbotax is great This was great but unfortunately I bought my turbotax package at staples, not knowing that it was not going to work with my old operating system. I had to repurchase it on-line. It was a double expense. Then I could not download last years taxes. That was a first. But otherwise it was great. Took longer than expected and Mike who helped me through all of this was also great!
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is easy and fanTAXtic I love how easy and organized Turbo Tax is - I get very anxious around taxes and do not have the most well-rounded education on tax information, so Turbo Tax makes it easy to understand and find the correct information! Turbo Tax has several points in the process where I can ask questions and helpful hints and tips on where I can find the information I need. This process was quick, painless, and easy to work through.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbotax helped me out a lot TurboTax helped me through a complicated and complex return that I could nto hope to do on my own. Thank you!
Date published: 2023-04-02
Rated 5 out of 5 by from Thanks again for 2022 Taxes Absolutely wonderful. I can't imagine doing my taxes without using Turbo Tax. Been using it for many years.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Review There were no problems entering information. Everything went very smooth. Easy to follow instructions.
Date published: 2023-04-02
Rated 5 out of 5 by from It works Great to work with, very easy and helped me finish faster.
Date published: 2023-04-02
Rated 5 out of 5 by from Wonderful! This was easier than I could have imagined. Could not recommend it higher!
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4637
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from So helpful My wife and I are filing taxes jointly for the first time. TurboTax did a great job of combining everything together and getting us the maximum refund!
Date published: 2023-04-02
Rated 1 out of 5 by from Horrible. Atrocious. Anything beyond a W-2 leads to a circular, non-helpful series of questions clearly meant to prompt you to pay more money for a fancier version of this "service."
Date published: 2023-04-02
Rated 3 out of 5 by from Great Service, But For This Cost? The site and all they have to offer make filing from your home pretty easy. My major complaint, however, is the pricing. I was initially told this would be $119, but then while checking out discovered that did NOT include a state tax file, which would be an extra $59. I really wish I could rate the service higher because it's genuinely good and very helpful, but hidden costs and not knowing what you're getting into right up front is not a good business model at all. By time all the fees were calculated, I'm fairly certain I would have paid around half of that if I'd have had a local tax person file my taxes in person.
Date published: 2023-04-02
Rated 4 out of 5 by from Turbotax is great This was great but unfortunately I bought my turbotax package at staples, not knowing that it was not going to work with my old operating system. I had to repurchase it on-line. It was a double expense. Then I could not download last years taxes. That was a first. But otherwise it was great. Took longer than expected and Mike who helped me through all of this was also great!
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax is easy and fanTAXtic I love how easy and organized Turbo Tax is - I get very anxious around taxes and do not have the most well-rounded education on tax information, so Turbo Tax makes it easy to understand and find the correct information! Turbo Tax has several points in the process where I can ask questions and helpful hints and tips on where I can find the information I need. This process was quick, painless, and easy to work through.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbotax helped me out a lot TurboTax helped me through a complicated and complex return that I could nto hope to do on my own. Thank you!
Date published: 2023-04-02
Rated 5 out of 5 by from Thanks again for 2022 Taxes Absolutely wonderful. I can't imagine doing my taxes without using Turbo Tax. Been using it for many years.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Review There were no problems entering information. Everything went very smooth. Easy to follow instructions.
Date published: 2023-04-02
Rated 5 out of 5 by from It works Great to work with, very easy and helped me finish faster.
Date published: 2023-04-02
Rated 5 out of 5 by from Wonderful! This was easier than I could have imagined. Could not recommend it higher!
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4637