TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as foolproof as it used to be In the review and check before filing phase it repeatedly kept saying we had to correct the information about our children from Puerto Rico. Problem is that we aren't Puerto Rican and we do not have any children. We've never even been there. Kept demanding we enter funding we had received for these non-existent children and wouldn't let us correct or delete the work form that was causing the problem. It was in a loop and would not help us in any way. Finally had to lie about the children and claim zero funding in order to not start the return over from scratch. Finally let us file the returns but now won't let us print the returns. We've been using Turbo Tax for 20 years but never again.
Date published: 2022-04-20
Rated 5 out of 5 by from Great software! Was a great experience and for free you can't beat it!
Date published: 2022-04-20
Rated 5 out of 5 by from Take your time and consult when needed! The folks helping me were very patient and kind. Encourage anyone to ask as many questions as necessary!
Date published: 2022-04-20
Rated 3 out of 5 by from It's been better Very frustrating State kept getting rejected so I had to mail info late.
Date published: 2022-04-20
Rated 5 out of 5 by from Thank you! They made it so easy and took a lot of stress off of filing my taxes.
Date published: 2022-04-20
Rated 5 out of 5 by from Awesome Very easy to use with all of the prompts and educational information.
Date published: 2022-04-20
Rated 1 out of 5 by from Horrible A lot of flaws with your software. Bought TTBusiness to do a simple estate. It was not seemless to buy the State and booted me out. Downloaded, but State program would not load. Kept bringing me back to Federal Return which was already completed. No way to contact Intuit for Tech Support Help. Missed the deadline. Also, the software made numerous mistakes in the summary versus what I inputed. For instance I had 1/1/21 to 12/31/21 as the fiscal year, yet summary moved the year to Feb-Jan 31. Could not change. Property tax deduction entered was then doubled! on the spreadsheet and could not fix. There is more. Really disappointed. For the couple of hundred I saved for doing a simple stock income reporting, I may have bought myself an audit because of a flawed program! Will not use Turbo Tax again. A product is only as good as the support behind it and there is no support with this company. Last year was no better. Paid much more in taxes because the only option it gave me was to be self-employed. My income was trustee fees and not a business. Yet, it made me pay medicare and social security taxes when I am retired and have more than 40 credits to qualify. Horrible and limited program.
Date published: 2022-04-20
Rated 5 out of 5 by from TT is GREAT! TT makes it so easy! Thank you! I️ will recommend to a friend!
Date published: 2022-04-20
Rated 5 out of 5 by from TURBO TAX ONLINE IS THE BEST! I WAS A DAY LATE FILING MY TAXES. I KEPT GETTING AN ERROR TRYING TO SUBMIT MY RETURN AND I ASSUMED IT WAS BECAUSE I WAS LATE. I CALLED CUSTOMER SERVICE AND AFTER HOLDING FOR AWHILE, THE REPRESENTATIVE TOLD ME I CAN'T FILE AN EXTENSION THROUGH TURBO TAX AND WOULD NEED TO CONTACT IRS. I ATTEMPTED TO CALL IRS AND WHILE HOLDING FOR OVER 30 MINUTES I WAS ABLE TO FIND OUT THAT TURBO TAX SITE DID LET ME FILE AN EXTENSION SUPER QUICK AND EASY AFTER THE DEADLINE. THE SITE HAD ALL MY PREVIOUS YEARS TAX RETURNS SAVED, WHICH WAS SUPER HELPFUL BECAUSE THIS WAS THE FIRST YEAR I FILED WITH MY NEW SPOUSE AND WE HAD TO CROSS REFERENCE A LOT OF THAT INFO. I APPRECIATE THE SMOOTHNESS, THE CONVENIENCE, USER FRIENDLY NAVIGATION OF THE SITE. THIS WAS A LIFE SAVER AND ELIMINATED SO MUCH STRESS FROM HAVING TO GO DIRECTLY TO IRS. THANK YOU WEBSITE!
Date published: 2022-04-20
Rated 5 out of 5 by from very helpful and knowledgeable had trouble with a few things,and they helped me very welll
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 462
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as foolproof as it used to be In the review and check before filing phase it repeatedly kept saying we had to correct the information about our children from Puerto Rico. Problem is that we aren't Puerto Rican and we do not have any children. We've never even been there. Kept demanding we enter funding we had received for these non-existent children and wouldn't let us correct or delete the work form that was causing the problem. It was in a loop and would not help us in any way. Finally had to lie about the children and claim zero funding in order to not start the return over from scratch. Finally let us file the returns but now won't let us print the returns. We've been using Turbo Tax for 20 years but never again.
Date published: 2022-04-20
Rated 5 out of 5 by from Great software! Was a great experience and for free you can't beat it!
Date published: 2022-04-20
Rated 5 out of 5 by from Take your time and consult when needed! The folks helping me were very patient and kind. Encourage anyone to ask as many questions as necessary!
Date published: 2022-04-20
Rated 3 out of 5 by from It's been better Very frustrating State kept getting rejected so I had to mail info late.
Date published: 2022-04-20
Rated 5 out of 5 by from Thank you! They made it so easy and took a lot of stress off of filing my taxes.
Date published: 2022-04-20
Rated 5 out of 5 by from Awesome Very easy to use with all of the prompts and educational information.
Date published: 2022-04-20
Rated 1 out of 5 by from Horrible A lot of flaws with your software. Bought TTBusiness to do a simple estate. It was not seemless to buy the State and booted me out. Downloaded, but State program would not load. Kept bringing me back to Federal Return which was already completed. No way to contact Intuit for Tech Support Help. Missed the deadline. Also, the software made numerous mistakes in the summary versus what I inputed. For instance I had 1/1/21 to 12/31/21 as the fiscal year, yet summary moved the year to Feb-Jan 31. Could not change. Property tax deduction entered was then doubled! on the spreadsheet and could not fix. There is more. Really disappointed. For the couple of hundred I saved for doing a simple stock income reporting, I may have bought myself an audit because of a flawed program! Will not use Turbo Tax again. A product is only as good as the support behind it and there is no support with this company. Last year was no better. Paid much more in taxes because the only option it gave me was to be self-employed. My income was trustee fees and not a business. Yet, it made me pay medicare and social security taxes when I am retired and have more than 40 credits to qualify. Horrible and limited program.
Date published: 2022-04-20
Rated 5 out of 5 by from TT is GREAT! TT makes it so easy! Thank you! I️ will recommend to a friend!
Date published: 2022-04-20
Rated 5 out of 5 by from TURBO TAX ONLINE IS THE BEST! I WAS A DAY LATE FILING MY TAXES. I KEPT GETTING AN ERROR TRYING TO SUBMIT MY RETURN AND I ASSUMED IT WAS BECAUSE I WAS LATE. I CALLED CUSTOMER SERVICE AND AFTER HOLDING FOR AWHILE, THE REPRESENTATIVE TOLD ME I CAN'T FILE AN EXTENSION THROUGH TURBO TAX AND WOULD NEED TO CONTACT IRS. I ATTEMPTED TO CALL IRS AND WHILE HOLDING FOR OVER 30 MINUTES I WAS ABLE TO FIND OUT THAT TURBO TAX SITE DID LET ME FILE AN EXTENSION SUPER QUICK AND EASY AFTER THE DEADLINE. THE SITE HAD ALL MY PREVIOUS YEARS TAX RETURNS SAVED, WHICH WAS SUPER HELPFUL BECAUSE THIS WAS THE FIRST YEAR I FILED WITH MY NEW SPOUSE AND WE HAD TO CROSS REFERENCE A LOT OF THAT INFO. I APPRECIATE THE SMOOTHNESS, THE CONVENIENCE, USER FRIENDLY NAVIGATION OF THE SITE. THIS WAS A LIFE SAVER AND ELIMINATED SO MUCH STRESS FROM HAVING TO GO DIRECTLY TO IRS. THANK YOU WEBSITE!
Date published: 2022-04-20
Rated 5 out of 5 by from very helpful and knowledgeable had trouble with a few things,and they helped me very welll
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 462