TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Complicated Taxes made easier Love that it keeps my info in one place year after year! It gets a little easier to do taxes every year!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax 2020 Easy to use - each year more and more is transferred electronically. All the history is there to make annual changes easier.
Date published: 2021-05-17
Rated 5 out of 5 by from Ashesh Tax retrun Awesome application makes life easy to file a tax return
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome E Z to follow alone and ask all the right question
Date published: 2021-05-17
Rated 5 out of 5 by from Fast and efficient They explained and took care of my taxes pretty quick and easily
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax is turbo bad ax loved it, the best experience of my life, i will name my first born Turto Taxel to commemorate this years tax filing experience
Date published: 2021-05-17
Rated 5 out of 5 by from 1st time Turbo Tax was quick and easy. Nice, Easy, fast, free
Date published: 2021-05-17
Rated 5 out of 5 by from Always easy, even a bit fun I have used TurboTax Deluxe for many years, and I appreciate product details.
Date published: 2021-05-17
Rated 3 out of 5 by from Confusing at times I've been using Turbo Tax for a few years and usually found it pretty good. It had a great UI flow and helpful tips. This year I got super frustrated with the tool. I found the UI flow confusing (needing to switch menu selections from the left side to the top - whereby the top items didn't even look like a full menu). Why not just keep it all on the left navigation bar? Certain areas I could never find again: e.g., I entered my mortgage data and at the very end when about to file, it was asking me to enter the outstanding mortgage by Jan 1, 2021 (not the one from the 1098 form asking for the outstanding mortgage in 2020) which seemed to affect my tax return. Only when I had already continued, I noticed that I had entered the values incorrectly since it only showed the name of the lender which is not descriptive enough (we have both a main mortgage and a HELOC from the same lender). So, I wanted to go back and update that. There was no way - I spent quite some time clicking through the different options again, but I would never see that UI again. When I checked my final Tax Return doc and was searching for the values entered in the 1098, it wouldn't even show up. Also, if I would notice a mistake in that final form, how would I fix it? The structure of the form is quite different to the way the Turbo Tax flow is set up. Super confusing and frustrating. Also, I really disliked all these reminder emails that were advertising for how much money I would get back: Have you ever asked yourself how folks feel who have to owe a bunch of taxes? It's not feeling great. Rubbing in salt in the wound.
Date published: 2021-05-17
Rated 5 out of 5 by from Ver Very professional, have calm, and I didn't got nervious if did something wrong , , she always said no worries and explained and fix. She is WOW
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 462
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Complicated Taxes made easier Love that it keeps my info in one place year after year! It gets a little easier to do taxes every year!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax 2020 Easy to use - each year more and more is transferred electronically. All the history is there to make annual changes easier.
Date published: 2021-05-17
Rated 5 out of 5 by from Ashesh Tax retrun Awesome application makes life easy to file a tax return
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome E Z to follow alone and ask all the right question
Date published: 2021-05-17
Rated 5 out of 5 by from Fast and efficient They explained and took care of my taxes pretty quick and easily
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax is turbo bad ax loved it, the best experience of my life, i will name my first born Turto Taxel to commemorate this years tax filing experience
Date published: 2021-05-17
Rated 5 out of 5 by from 1st time Turbo Tax was quick and easy. Nice, Easy, fast, free
Date published: 2021-05-17
Rated 5 out of 5 by from Always easy, even a bit fun I have used TurboTax Deluxe for many years, and I appreciate product details.
Date published: 2021-05-17
Rated 3 out of 5 by from Confusing at times I've been using Turbo Tax for a few years and usually found it pretty good. It had a great UI flow and helpful tips. This year I got super frustrated with the tool. I found the UI flow confusing (needing to switch menu selections from the left side to the top - whereby the top items didn't even look like a full menu). Why not just keep it all on the left navigation bar? Certain areas I could never find again: e.g., I entered my mortgage data and at the very end when about to file, it was asking me to enter the outstanding mortgage by Jan 1, 2021 (not the one from the 1098 form asking for the outstanding mortgage in 2020) which seemed to affect my tax return. Only when I had already continued, I noticed that I had entered the values incorrectly since it only showed the name of the lender which is not descriptive enough (we have both a main mortgage and a HELOC from the same lender). So, I wanted to go back and update that. There was no way - I spent quite some time clicking through the different options again, but I would never see that UI again. When I checked my final Tax Return doc and was searching for the values entered in the 1098, it wouldn't even show up. Also, if I would notice a mistake in that final form, how would I fix it? The structure of the form is quite different to the way the Turbo Tax flow is set up. Super confusing and frustrating. Also, I really disliked all these reminder emails that were advertising for how much money I would get back: Have you ever asked yourself how folks feel who have to owe a bunch of taxes? It's not feeling great. Rubbing in salt in the wound.
Date published: 2021-05-17
Rated 5 out of 5 by from Ver Very professional, have calm, and I didn't got nervious if did something wrong , , she always said no worries and explained and fix. She is WOW
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 462