TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from No free Easy to use but why is it labeled free when there is nooption to actually file free. If you want to file you have no other option other than to upgrade to proceed. I dont need the upgrade I just want to file!!!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Clear and easy This is my fifth year filing with TurboTax, and the procedure is always clear and straightforward. The website does try to sell upgrades, so consider carefully.
Date published: 2021-05-17
Rated 3 out of 5 by from FRUSTRATING Our Free Turbo Tax filing just cost us $225 and it was a simple filing of a 1040-SR with no complications. We probably could have done it ourselves but preferred to file it on line so decided to try the Free Turbo Tax. We felt it kept asking unnecessary questions just to make it seem that it was doing "more" for us. Will definitely question before using again.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBOTAX IS THE ONLY THING I'LL EVER USE!!!! TurboTax has made filing taxes so unbelievably easy and stress-free!
Date published: 2021-05-17
Rated 5 out of 5 by from My Turbo Tax Live expert was great! She saw what the problem was and didn't know the answer right away. She checked a couple of things that were specific to my state and then found the answer for me! She guided me through what needed to be done and was pleasant throughout our conversation.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax needs improvement Some of your questions are very confusing and the hint you give to answer, it is difficult to understand
Date published: 2021-05-17
Rated 5 out of 5 by from the best good fast easy and the only tax software i ever use
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax Failed Me - first issue ever I have used Turbo Tax for years with no issues, this year was very frustrating. While the federal e file went through, the state one would not allow me to pay for the efile. It sent me in circles suggesting I call a number that took me to a machine that would text me the FAQ's. The chat feature was also a complete joke on the website. I know this was not user error since I have never had an issue before. I also tried the refund payment way which was an additional $40 and that also said it was not able to complete at this time. Lesson learned, don't wait till the last day to file, but fortunately I still have time to take it to the post office.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome and was too easy to use I am going to file my taxes with them again and again
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software Very easy to use and follow , walks you through every option
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 461
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from No free Easy to use but why is it labeled free when there is nooption to actually file free. If you want to file you have no other option other than to upgrade to proceed. I dont need the upgrade I just want to file!!!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Clear and easy This is my fifth year filing with TurboTax, and the procedure is always clear and straightforward. The website does try to sell upgrades, so consider carefully.
Date published: 2021-05-17
Rated 3 out of 5 by from FRUSTRATING Our Free Turbo Tax filing just cost us $225 and it was a simple filing of a 1040-SR with no complications. We probably could have done it ourselves but preferred to file it on line so decided to try the Free Turbo Tax. We felt it kept asking unnecessary questions just to make it seem that it was doing "more" for us. Will definitely question before using again.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBOTAX IS THE ONLY THING I'LL EVER USE!!!! TurboTax has made filing taxes so unbelievably easy and stress-free!
Date published: 2021-05-17
Rated 5 out of 5 by from My Turbo Tax Live expert was great! She saw what the problem was and didn't know the answer right away. She checked a couple of things that were specific to my state and then found the answer for me! She guided me through what needed to be done and was pleasant throughout our conversation.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax needs improvement Some of your questions are very confusing and the hint you give to answer, it is difficult to understand
Date published: 2021-05-17
Rated 5 out of 5 by from the best good fast easy and the only tax software i ever use
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax Failed Me - first issue ever I have used Turbo Tax for years with no issues, this year was very frustrating. While the federal e file went through, the state one would not allow me to pay for the efile. It sent me in circles suggesting I call a number that took me to a machine that would text me the FAQ's. The chat feature was also a complete joke on the website. I know this was not user error since I have never had an issue before. I also tried the refund payment way which was an additional $40 and that also said it was not able to complete at this time. Lesson learned, don't wait till the last day to file, but fortunately I still have time to take it to the post office.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome and was too easy to use I am going to file my taxes with them again and again
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software Very easy to use and follow , walks you through every option
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 461