TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Seems easy until it’s not When returns were rejected the email gave instructions which did not match the website. Very confusing!
Date published: 2023-04-19
Rated 2 out of 5 by from Just as expensive as paying someone to do my taxes I used to love turbo tax, but now its just as expensive as paying someone to do my taxes for me to do them myself... Not sure if I will continue to use this platform if the prices keep increasing. Bummer :(
Date published: 2023-04-19
Rated 5 out of 5 by from easy to use its easy to use, its easy to use, its easy to use.
Date published: 2023-04-19
Rated 3 out of 5 by from Support needs improvement. The software is good until you run into problems and the live assistant (AI) doesn't understand the question. My recommendations is to do more searches with a variety of key words until you get different suggestions otherwise you may get stuck in a vicious circle. After 3 failed return calls from AI, I finally managed to get a ticket generated through the webpage and found different answers when I expanded my searches and found user responses as to how they solved the same problem. Then I had immediate success. What frustrates me is that this product knows there is a massive increase in traffic at crunch time and still they don't staff appropriately. When I finally got a human to call back, then the response was massively improved and thorough. Employ more humans at crunch time and rely less on AI in my opinion.
Date published: 2023-04-19
Rated 5 out of 5 by from Learn as you go. Last year the 1099-NEC made things confusing. This year the new updates made it easy to add them to my existing business income. Turbo tax makes to complete as many schedule c's as you need if you own small businesses. Its also easy to transfer the information from Quickbooks.
Date published: 2023-04-19
Rated 3 out of 5 by from Great but sneaky fees This is a great, clear service, but I can't stand that they throw the price at you at the end. I would be willing to pay more if you would just tell me up front.
Date published: 2023-04-19
Rated 5 out of 5 by from there is Hope in the Sargaso Sea Investment filing accuracy, very important. Go bean counters!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome service I lived it Easy to follow instructions I loved how it walked me through.
Date published: 2023-04-19
Rated 3 out of 5 by from Need it to go to next tax period? Too Bad! Changes take too long, no option to send tax refund to next tax period. Guess I'll call the IRS to fix it! More time on my part. Make it an option to send refund to next tax period!!
Date published: 2023-04-19
Rated 5 out of 5 by from Tax Return I have always been really apprehensive about filing my taxes. I avoided them yearly just so I wouldn't have to deal with them. I finally used Turbo Tax and the process was so easy and stress-free, I couldn't believe it.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 459
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Seems easy until it’s not When returns were rejected the email gave instructions which did not match the website. Very confusing!
Date published: 2023-04-19
Rated 2 out of 5 by from Just as expensive as paying someone to do my taxes I used to love turbo tax, but now its just as expensive as paying someone to do my taxes for me to do them myself... Not sure if I will continue to use this platform if the prices keep increasing. Bummer :(
Date published: 2023-04-19
Rated 5 out of 5 by from easy to use its easy to use, its easy to use, its easy to use.
Date published: 2023-04-19
Rated 3 out of 5 by from Support needs improvement. The software is good until you run into problems and the live assistant (AI) doesn't understand the question. My recommendations is to do more searches with a variety of key words until you get different suggestions otherwise you may get stuck in a vicious circle. After 3 failed return calls from AI, I finally managed to get a ticket generated through the webpage and found different answers when I expanded my searches and found user responses as to how they solved the same problem. Then I had immediate success. What frustrates me is that this product knows there is a massive increase in traffic at crunch time and still they don't staff appropriately. When I finally got a human to call back, then the response was massively improved and thorough. Employ more humans at crunch time and rely less on AI in my opinion.
Date published: 2023-04-19
Rated 5 out of 5 by from Learn as you go. Last year the 1099-NEC made things confusing. This year the new updates made it easy to add them to my existing business income. Turbo tax makes to complete as many schedule c's as you need if you own small businesses. Its also easy to transfer the information from Quickbooks.
Date published: 2023-04-19
Rated 3 out of 5 by from Great but sneaky fees This is a great, clear service, but I can't stand that they throw the price at you at the end. I would be willing to pay more if you would just tell me up front.
Date published: 2023-04-19
Rated 5 out of 5 by from there is Hope in the Sargaso Sea Investment filing accuracy, very important. Go bean counters!!!
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome service I lived it Easy to follow instructions I loved how it walked me through.
Date published: 2023-04-19
Rated 3 out of 5 by from Need it to go to next tax period? Too Bad! Changes take too long, no option to send tax refund to next tax period. Guess I'll call the IRS to fix it! More time on my part. Make it an option to send refund to next tax period!!
Date published: 2023-04-19
Rated 5 out of 5 by from Tax Return I have always been really apprehensive about filing my taxes. I avoided them yearly just so I wouldn't have to deal with them. I finally used Turbo Tax and the process was so easy and stress-free, I couldn't believe it.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 459