TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Some questions poorly worded, unclear I have done my own taxes for years, so I am very familiar with Fed and State forms. Turbo Tax has a number of pages that ask questions which are not clearly worded -- had this same problem last year. For a service that charges a premium, I would expect that each and every question TT asks would be proof-read by a person with training in English grammar as well as tax law. TT has been on the market for years, so the company has had plenty of time to flag confusing questions and fix them. (I am a college professor, so when I speak of confusing questions, I do not mean that I lack understand, but rather a question worded such that the meaning is unclear.) I am not impressed with TT. I could have done my taxes much more quickly on my own, and only used TT because the IRS is so backed up on processing paper returns.
Date published: 2023-04-02
Rated 4 out of 5 by from Turbotax review This was good and easy to work with. It was easier than I expected and would use this again in the future.
Date published: 2023-04-02
Rated 3 out of 5 by from State Return is not free The product is easy to use but it is supposed to allow one free State file and this was not the case.
Date published: 2023-04-02
Rated 5 out of 5 by from Excellent except for stock options interface The only issue I had was that Turbo Tax did not support the following very simple situation: - I sold (wrote) a stock option (like a cash secured put or a covered call). - The option expired. When I choose the "expired" option in the UI, it no longer let me enter the proceeds (premium from selling the option). (And entering a negative cost basis was not accepted). It's like TurboTax is only considering the use case of someone buying such an option and it then expiring. It's very common for someone to sell the option first. Instead of expired, if I choose that the option was bought/sold, then it allows me to enter the proceeds and just enter a cost basis of 0, so I entered them that way.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Live was the way to go for us! We chose Turbo Tax Live because we had some questions regarding some investments that we had made for our children. I will say that the first live tax expert that we connected with was not much help but we got disconnected and when we reconnected we were lucky enough to get set up with a gentleman by the name of Rushan (7 year CPA). Rushan made the experience worth the money and was very patient with us. He is the reason I am giving Turbo Tax 5 stars.
Date published: 2023-04-02
Rated 4 out of 5 by from GOOD SOFTWARE Free software and an advantage over the other software that you have to pay
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax = The Easy way to EZFile! Turbo Tax was easy to use. I had my return done - start to finish - in under an hour. I did have to look up the answer to one question, or the process would have been even faster! Instructions were clear and guided me through the process step by step.
Date published: 2023-04-02
Rated 5 out of 5 by from Great helper. Time saving, organized assistance with Turbo Tax is awesome.
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax for the win I have been doing my taxes for 12 years using Turbo Tax. Every year the product improves making easy for me to have the confidence that i have done my taxes correctly.
Date published: 2023-04-02
Rated 3 out of 5 by from The surprise $39 bank fee was unexpected. I did not order Turbo Tax Premium might not return next year.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4568
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Some questions poorly worded, unclear I have done my own taxes for years, so I am very familiar with Fed and State forms. Turbo Tax has a number of pages that ask questions which are not clearly worded -- had this same problem last year. For a service that charges a premium, I would expect that each and every question TT asks would be proof-read by a person with training in English grammar as well as tax law. TT has been on the market for years, so the company has had plenty of time to flag confusing questions and fix them. (I am a college professor, so when I speak of confusing questions, I do not mean that I lack understand, but rather a question worded such that the meaning is unclear.) I am not impressed with TT. I could have done my taxes much more quickly on my own, and only used TT because the IRS is so backed up on processing paper returns.
Date published: 2023-04-02
Rated 4 out of 5 by from Turbotax review This was good and easy to work with. It was easier than I expected and would use this again in the future.
Date published: 2023-04-02
Rated 3 out of 5 by from State Return is not free The product is easy to use but it is supposed to allow one free State file and this was not the case.
Date published: 2023-04-02
Rated 5 out of 5 by from Excellent except for stock options interface The only issue I had was that Turbo Tax did not support the following very simple situation: - I sold (wrote) a stock option (like a cash secured put or a covered call). - The option expired. When I choose the "expired" option in the UI, it no longer let me enter the proceeds (premium from selling the option). (And entering a negative cost basis was not accepted). It's like TurboTax is only considering the use case of someone buying such an option and it then expiring. It's very common for someone to sell the option first. Instead of expired, if I choose that the option was bought/sold, then it allows me to enter the proceeds and just enter a cost basis of 0, so I entered them that way.
Date published: 2023-04-02
Rated 5 out of 5 by from Turbo Tax Live was the way to go for us! We chose Turbo Tax Live because we had some questions regarding some investments that we had made for our children. I will say that the first live tax expert that we connected with was not much help but we got disconnected and when we reconnected we were lucky enough to get set up with a gentleman by the name of Rushan (7 year CPA). Rushan made the experience worth the money and was very patient with us. He is the reason I am giving Turbo Tax 5 stars.
Date published: 2023-04-02
Rated 4 out of 5 by from GOOD SOFTWARE Free software and an advantage over the other software that you have to pay
Date published: 2023-04-02
Rated 5 out of 5 by from TurboTax = The Easy way to EZFile! Turbo Tax was easy to use. I had my return done - start to finish - in under an hour. I did have to look up the answer to one question, or the process would have been even faster! Instructions were clear and guided me through the process step by step.
Date published: 2023-04-02
Rated 5 out of 5 by from Great helper. Time saving, organized assistance with Turbo Tax is awesome.
Date published: 2023-04-02
Rated 5 out of 5 by from turbo tax for the win I have been doing my taxes for 12 years using Turbo Tax. Every year the product improves making easy for me to have the confidence that i have done my taxes correctly.
Date published: 2023-04-02
Rated 3 out of 5 by from The surprise $39 bank fee was unexpected. I did not order Turbo Tax Premium might not return next year.
Date published: 2023-04-02
All TurboTax® Offerings Reviews - Page 4568