TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Inaccurate cost estimate every single year The cost to purchase product options are always so much more than what the website, ads, emails promote. Never accurate. I still file with them, which is somewhat smooth, but I'm always upcharged at the end.
Date published: 2023-04-06
Rated 3 out of 5 by from Glad to be done It was challenging finding the forms I knew I needed. The search function didn't help me know where they were. Lots of rechecking but the information was hard to locate again because it had been so long before entering them originally.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is easy to use I've been using Turbo Tax for several years because it takes the difficulty out of filing taxes.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is Awesome So far for several years I have been able to navigate thru the Turbo Tax system with success!
Date published: 2023-04-06
Rated 3 out of 5 by from Some simple and sad deficiencies Overall Turbotax is great, but it has problems. For example, the Arizona return has many pages of instructions/information without any explanation of what the instructions mean or whow they impact my return. There is absolutely nothing to tell you what they are about. It starts with a choice you have to make about your income with no suggestion about which choice is best of what the impact is. A second problem is a foreign retirement income which after hours of research and reading the UK-USA tax treaty I decided we had to declare the income although the UK provided no suggestions and provided no 1099-R. Tubotax provided no help. Some people suggested it was not reportable (and indeed I don't know how the IRS would find out about the income (about $6000.00). Turbotax kept telling me on review that my self-created 1099R that I needed a Tax ID Number, but let me proceed. UNTIL, that is, until I tried to efile the returns. Turbotax refused to file the federal taxes. Turbotax help section did nothing helpful. I did a google search and found that the number "99-0999999" worked for an unknown foreign pension payer, and indeed it did. Turbotax should do better.
Date published: 2023-04-06
Rated 4 out of 5 by from Was alittle more expensive I usually use the free version but I guess mine were a little different this year
Date published: 2023-04-06
Rated 5 out of 5 by from Efficient and not that hard I feel confident with software and tech so it's not that hard-- and my returns are not that complex. At least its done now
Date published: 2023-04-06
Rated 1 out of 5 by from Displeased I think the information you have access is private and should not be used or sold to another party. Until this year I think that is how you operated. You have lost my trust after 28 years.
Date published: 2023-04-06
Rated 5 out of 5 by from Have been using turbo tax for a long time. It gets the job done and I have very few followups with he IRS/State Dept of Revenue
Date published: 2023-04-06
Rated 5 out of 5 by from Its so easy Love how it transfers info from previous year! Easy instructions!
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4568
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Inaccurate cost estimate every single year The cost to purchase product options are always so much more than what the website, ads, emails promote. Never accurate. I still file with them, which is somewhat smooth, but I'm always upcharged at the end.
Date published: 2023-04-06
Rated 3 out of 5 by from Glad to be done It was challenging finding the forms I knew I needed. The search function didn't help me know where they were. Lots of rechecking but the information was hard to locate again because it had been so long before entering them originally.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is easy to use I've been using Turbo Tax for several years because it takes the difficulty out of filing taxes.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is Awesome So far for several years I have been able to navigate thru the Turbo Tax system with success!
Date published: 2023-04-06
Rated 3 out of 5 by from Some simple and sad deficiencies Overall Turbotax is great, but it has problems. For example, the Arizona return has many pages of instructions/information without any explanation of what the instructions mean or whow they impact my return. There is absolutely nothing to tell you what they are about. It starts with a choice you have to make about your income with no suggestion about which choice is best of what the impact is. A second problem is a foreign retirement income which after hours of research and reading the UK-USA tax treaty I decided we had to declare the income although the UK provided no suggestions and provided no 1099-R. Tubotax provided no help. Some people suggested it was not reportable (and indeed I don't know how the IRS would find out about the income (about $6000.00). Turbotax kept telling me on review that my self-created 1099R that I needed a Tax ID Number, but let me proceed. UNTIL, that is, until I tried to efile the returns. Turbotax refused to file the federal taxes. Turbotax help section did nothing helpful. I did a google search and found that the number "99-0999999" worked for an unknown foreign pension payer, and indeed it did. Turbotax should do better.
Date published: 2023-04-06
Rated 4 out of 5 by from Was alittle more expensive I usually use the free version but I guess mine were a little different this year
Date published: 2023-04-06
Rated 5 out of 5 by from Efficient and not that hard I feel confident with software and tech so it's not that hard-- and my returns are not that complex. At least its done now
Date published: 2023-04-06
Rated 1 out of 5 by from Displeased I think the information you have access is private and should not be used or sold to another party. Until this year I think that is how you operated. You have lost my trust after 28 years.
Date published: 2023-04-06
Rated 5 out of 5 by from Have been using turbo tax for a long time. It gets the job done and I have very few followups with he IRS/State Dept of Revenue
Date published: 2023-04-06
Rated 5 out of 5 by from Its so easy Love how it transfers info from previous year! Easy instructions!
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4568