TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from Confusing Some of the stuff is confusing and I missed some info this time, had to refile
Date published: 2022-04-19
Rated 1 out of 5 by from glitch in the program the program is not allowing me to go back and uncheck the box that i got a stimulus check. you can search and you can even chose jump to. but it never re-ask the question, so how do my nephew get his money?
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo is great! Experience is always great!! I have been using turbo tax for years now
Date published: 2022-04-19
Rated 4 out of 5 by from turbo tax glad i am able to do my taxes myself this way and that it doesn't cost anything and if it happens to cost it is a reasonable price.
Date published: 2022-04-19
Rated 5 out of 5 by from easy easy easy easy access easy access easy access easy access easy access
Date published: 2022-04-19
Rated 5 out of 5 by from I use Turbo Tax every year! A BIG THANK YOU to John Who helped me compete my forms to be able to e-file!
Date published: 2022-04-19
Rated 5 out of 5 by from Very AWESOME!! I did engage with a live expert and she directed me with ease where I had a misunderstanding.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is user friendly. I'm very happy with the format. It was easy to use.
Date published: 2022-04-19
Rated 3 out of 5 by from Every thing Went Well Except Surprise On Cost Turbo Tax Was Very Helpful In Completing My 2020 Taxes.
Date published: 2022-04-19
Rated 3 out of 5 by from Broken IN e-file silently prevented other e-files I've used TurboTax for years, but will look around next year. I file Federal and two states. This year (2021) I tried to e-file the 3 returns and it would say "Transmitting return" for a few seconds and then nothing more would happen. No indication of failure except that it didn't go to the next step. No indication of what caused the failure. I kept trying, continuing into the off-hours. Eventually I tried e-filing one return at a time, which worked except for Indiana. Some online searching revealed that Indiana e-file had been broken for a month or more. Why couldn't TurboTax have temporarily removed Indiana e-file or said something helpful? This was a good example of TurboTax's unfriendliness towards the user. The little quirks and annoyances that remain through the years makes me feel that TurboTax only does what it has to. However, a positive thing is that I haven't had problems with the returns that TurboTax has prepared.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 457
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Confusing Some of the stuff is confusing and I missed some info this time, had to refile
Date published: 2022-04-19
Rated 1 out of 5 by from glitch in the program the program is not allowing me to go back and uncheck the box that i got a stimulus check. you can search and you can even chose jump to. but it never re-ask the question, so how do my nephew get his money?
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo is great! Experience is always great!! I have been using turbo tax for years now
Date published: 2022-04-19
Rated 4 out of 5 by from turbo tax glad i am able to do my taxes myself this way and that it doesn't cost anything and if it happens to cost it is a reasonable price.
Date published: 2022-04-19
Rated 5 out of 5 by from easy easy easy easy access easy access easy access easy access easy access
Date published: 2022-04-19
Rated 5 out of 5 by from I use Turbo Tax every year! A BIG THANK YOU to John Who helped me compete my forms to be able to e-file!
Date published: 2022-04-19
Rated 5 out of 5 by from Very AWESOME!! I did engage with a live expert and she directed me with ease where I had a misunderstanding.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is user friendly. I'm very happy with the format. It was easy to use.
Date published: 2022-04-19
Rated 3 out of 5 by from Every thing Went Well Except Surprise On Cost Turbo Tax Was Very Helpful In Completing My 2020 Taxes.
Date published: 2022-04-19
Rated 3 out of 5 by from Broken IN e-file silently prevented other e-files I've used TurboTax for years, but will look around next year. I file Federal and two states. This year (2021) I tried to e-file the 3 returns and it would say "Transmitting return" for a few seconds and then nothing more would happen. No indication of failure except that it didn't go to the next step. No indication of what caused the failure. I kept trying, continuing into the off-hours. Eventually I tried e-filing one return at a time, which worked except for Indiana. Some online searching revealed that Indiana e-file had been broken for a month or more. Why couldn't TurboTax have temporarily removed Indiana e-file or said something helpful? This was a good example of TurboTax's unfriendliness towards the user. The little quirks and annoyances that remain through the years makes me feel that TurboTax only does what it has to. However, a positive thing is that I haven't had problems with the returns that TurboTax has prepared.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 457