TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Been doing my taxes with Turbo taxes for many year Been doing my taxes for many many years. Haven't had any problems. Very self explanatory. If you still don't understand they are still there to help you.
Date published: 2023-04-03
Rated 5 out of 5 by from Very Happy Love that it walks you through things and also that I can talk to a qualified tax professional for support and confirmation
Date published: 2023-04-03
Rated 5 out of 5 by from Great product Great product dddddddddddddddddddddddddddddddddddd
Date published: 2023-04-03
Rated 5 out of 5 by from Excellent Easy to use and understand its the only service i use
Date published: 2023-04-03
Rated 5 out of 5 by from Quick and easy tax return This was easy to understand, directions where easy to understand
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax Full Service This was very easy to do, and the expert goes over all of the things you're likely most concerned with, namely the deductions you qualify for and the intricacies of filing when you have an investment portfolio.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax review Good experience using Turbo Tax to file my 2022 taxes this year
Date published: 2023-04-03
Rated 4 out of 5 by from Good not Awesome Turbotax was comprehensive in getting all of the data that I uploaded as part of my tax return. The step by step prompts made it easy to file and they were accurately receiving most data. Some of dividends and gains had just a little bit of nuance, and the system was able to lead me correctly in those areas. This was the positive experience. One thing they appear to have gotten wrong is one of the simplest. My AGI was correctly computed as 37,017 on my 1040. Then they said the tax liability for me was 4,004. If you look at a tax table, this appears to be simply wrong. This error is in my favor, since the correct answer appears to be 4,238. I filed anyway since they have all these guarantees. Maybe I am missing something. But this seems like something straight forward, right from the tax table that TurboTax got wrong. I did not want to contact a TurboTax rep to straighten this out, because that would only mean more fees from TurboTax. Lastly, I don't recall selecting premium as my preferred method. So I wasn't thrilled to get dinged with $189 at the very end of the tax return. I think this fee might ultimately be worth it, but I would have liked to have been notified earlier in the process, whenever my tax situation triggered the need for the premium plan.
Date published: 2023-04-03
Rated 3 out of 5 by from It could be better Honestly, I feel like Turbotax has slipped in recent years. It didn't import any of my data, and actually seemed like it wasn't as user friendly as it used to be. It could be so much better with a few minor tweaks.
Date published: 2023-04-03
Rated 5 out of 5 by from Super Simple Return Following the steps, I'm able to submit my taxes with confidence making "simple return" filing SUPER Simple
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4463
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Been doing my taxes with Turbo taxes for many year Been doing my taxes for many many years. Haven't had any problems. Very self explanatory. If you still don't understand they are still there to help you.
Date published: 2023-04-03
Rated 5 out of 5 by from Very Happy Love that it walks you through things and also that I can talk to a qualified tax professional for support and confirmation
Date published: 2023-04-03
Rated 5 out of 5 by from Great product Great product dddddddddddddddddddddddddddddddddddd
Date published: 2023-04-03
Rated 5 out of 5 by from Excellent Easy to use and understand its the only service i use
Date published: 2023-04-03
Rated 5 out of 5 by from Quick and easy tax return This was easy to understand, directions where easy to understand
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax Full Service This was very easy to do, and the expert goes over all of the things you're likely most concerned with, namely the deductions you qualify for and the intricacies of filing when you have an investment portfolio.
Date published: 2023-04-03
Rated 5 out of 5 by from Turbo Tax review Good experience using Turbo Tax to file my 2022 taxes this year
Date published: 2023-04-03
Rated 4 out of 5 by from Good not Awesome Turbotax was comprehensive in getting all of the data that I uploaded as part of my tax return. The step by step prompts made it easy to file and they were accurately receiving most data. Some of dividends and gains had just a little bit of nuance, and the system was able to lead me correctly in those areas. This was the positive experience. One thing they appear to have gotten wrong is one of the simplest. My AGI was correctly computed as 37,017 on my 1040. Then they said the tax liability for me was 4,004. If you look at a tax table, this appears to be simply wrong. This error is in my favor, since the correct answer appears to be 4,238. I filed anyway since they have all these guarantees. Maybe I am missing something. But this seems like something straight forward, right from the tax table that TurboTax got wrong. I did not want to contact a TurboTax rep to straighten this out, because that would only mean more fees from TurboTax. Lastly, I don't recall selecting premium as my preferred method. So I wasn't thrilled to get dinged with $189 at the very end of the tax return. I think this fee might ultimately be worth it, but I would have liked to have been notified earlier in the process, whenever my tax situation triggered the need for the premium plan.
Date published: 2023-04-03
Rated 3 out of 5 by from It could be better Honestly, I feel like Turbotax has slipped in recent years. It didn't import any of my data, and actually seemed like it wasn't as user friendly as it used to be. It could be so much better with a few minor tweaks.
Date published: 2023-04-03
Rated 5 out of 5 by from Super Simple Return Following the steps, I'm able to submit my taxes with confidence making "simple return" filing SUPER Simple
Date published: 2023-04-03
All TurboTax® Offerings Reviews - Page 4463